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The SMART Complaint Thread


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Smart isn't smart, its a stupid piece of crap service provider. I lost my freaking phone in China and borrowed my brother's phone to report it as lost and asked for the service to be cut. Punyetang agent yan asking me to submit a letter immediately. I'm in freaking CHINA you f#&king moron, how the f#&k do I submit a f#&king letter immediately. Isn't that why you have that f#&king stupid *888 so we can ask for the f#&king line to be cut so I don't get charged for calls I'm not going to f#&king make?

 

f#&k YOU SMART!!!!!!!!

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  • 2 weeks later...

May i also add...

 

This just happen 2 weeks ago.

Im a prepaid smart subscriber.

nagload ako ng 115pesos, i txt my friend mga 4x lng, no phone calls used, the following day, ZERO balance na.

Load again, another 100pesos, i make a phone call for 1minute, the following day, ZERO balance again!

 

Napakarami nilang services pero can i just ask SMART, bakit wala silang service where u can check the number of outgoing text and calls used sa load mo?

 

They are really SMART in making money!

KARMA counts!

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bumagal yung tech support nila pagtumawag ka dati sa hotline nagpapadala oramismo ng tech support that was 3 years ago... ngayon pagnakausap mo yung agents sa hotline papaikutin ka pa like nun nanyari sakin last week kesyo sir idirect connect nyo sa computer nyo wag kayo kumamit ng router... kung di ko pa pinagdiinan na may sira yung canopy papaikutin pa ko sa tignan yung status tignan yung signal... isa pa parang walang alam ung kausap ko parang natataranta... yung conversation namin umabot ata sa 30-45mins sa kaka check ng status na internet ko...

 

yung 2mbps nila wala naman problema sa torrent at download pero pag nagonline games ka mabagal like pagnaglaro ko ng cs:steam may isa pa kong internet pldt ganito lumalabas sa latency:

smartbro 2mbps- 350-500

pldt 756kbps <- not sure pero nasa 700+kbps - 230

 

- ok sabihin na natin di direct na nakaconnect at siguro di ko din masyado naiintindihan pero mhen ang laki naman ata ng pinagkaiba sa 2mbps against sa 700+kbps...

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I've switched back to Smart Bro since I moved back into the city late last year. I was forced to use Globe Tattoo for awhile, when I was required to move to Cavite. Smart signal in Cavite is GPRS! That means 45 kbps on a good day, which roughly translates to around 15 minutes just to open my Yahoo email account.

 

Globe Tattoo in Cavite, on the other hand, averages 500 kbps and peaks at around 1.5 mbps, which is really great -- if they can maintain that data rate. But they can't. And their service is just too unreliable, losing signal for days at a time that you wouldn't want to register for more than a 24-hour unlimited service. And oh, before I left Cavite, they had the gall to implement this 1 gig per day limit to their 24-hour unlimited service. Perhaps the meaning of the word "oxymoron" simply escapes the Globe people.

 

Now in Quezon City, I'm back to my old Smart Bro USB plug-it. Happy days. Or so I thought. First, the signal is just 300 kbps tops. Way below the 1 mbps signal I was enjoying before the switch to Globe and switch back to Smart. Friday nights, 7 to 9 pm, I would count myself lucky to even have that. Signal crawls down to less than 20 kbps, if at all.

 

But between the two, at least Smart does not implement this 1 gig limit nonsense. I can download all the torrents I want, taking care only not to crash my hard disk with too much files. So between Globe and Smart, I'd stick it with Smart -- for now. If only for that.

 

But one strange thing about Smart is this little glitch. I play FB Zynga poker. Using my Smart Bro USB plug-it and I can not get into the tournaments. I can play Zynga poker cash games, but not the tournaments. I don't know why, but even my friend who also uses Smart experiences this.

 

So, yeah, right now, I am looking for a better, maybe cheaper, internet service provider. And no, Globe Tattoo is out.

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  • 3 weeks later...
  • 2 weeks later...
Guest xerxes

I think the merger of PLDT/Digitel would translate to better service..

 

 

but pldt is also smart? right?

 

are they trying to end the unli promo of sun?

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  • 1 month later...

Merger means lesser services ng smart.... Smart gold subscribers are deprived of the unlimited services except sa unlicall nila reason sabi ng customer service nila postpaid kayo sir kaya nga gold tawag.... kung gusto nyo ng unlimited mag buddy kayo ganun ba dapat sagot ng customer service......

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