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Computer Troubleshooting And Repair


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I have an HP Officejet 4355 All-in-One. Whenever I scan pics, a white line always appears on the same spot. I've tried cleaning the scanner area with cotton and alcohol but the line is still there. Can anyone suggest a way to remove the line? Thanks!

 

Step one: Reset the All-in-One

  1. Disconnect the USB cable from the product.
  2. Without turning the product off, unplug the power cord from the outlet.
  3. Wait 60 seconds, and then connect the power cord directly to a wall outlet. NOTE: Do not use any power strips, surge protectors, or extension cords. Power strips and surge protectors can limit the power supplied to the product, which can result in performance drawbacks.
  4. If the product does not turn on automatically, press the Power button (http://www.fixya.com/uploads/Images/c00636182.gif ) to turn on the product.
  5. Reconnect the USB cable to the product, and then try scanninghttp://images.intellitxt.com/ast/adTypes/2_bing.gif the original again. NOTE: To save ink, scan the original to a file on the computer instead of printing the scanned image.

Step two: Clean the glass and scanner backing

  1. Press the Power button (http://www.fixya.com/uploads/Images/c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord form the wall outlet, and then disconnect the power cord from the back of the product.
  4. Raise the scannerhttp://images.intellitxt.com/ast/adTypes/2_bing.gif lid.
  5. Clean the glass by using a soft, lint-free cloth, moistened with a mild glass cleaner or water. CAUTION: Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride, which can damage the scanner glass. Do not spray the glass cleaner directly on the glass.
  6. Dry the glass with a dry, soft, lint-free cloth.
  7. Gently wipe the lid backing with a soft cloth or sponge, moistened with mild soap and warm water. Do not scrub the lid backing. CAUTION: Do not use paper-based wipes because they might scratch the backing.
  8. When the scanner backing is completely clean, dry it with a dry, soft, lint-free cloth.
  9. Reconnect the USB cable to the product.
  10. Reconnect the power cord to the back of the product, and then plug the power cord into the wall outlet.
  11. Press the Power button (http://www.fixya.com/uploads/Images/c00636182.gif ) to turn on the product.
  12. Try scanning the original again. NOTE: To save ink, scan the original to a file on the computer instead of printing the scanned image.

  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.

Step three: Try a blank copy

  1. Load letter or A4 size, unused, plain white paper into the paper tray.
  2. Make sure that there is no paper or other document on the scanner glass.
  3. Follow one of these instructions to make a blank copy.
    • Press Start Copy Black on the product control panel to make a black-and-white copy.
    • Press Start Copy Color on the product control panel to make a color copy.

[*] If the blank copy does not contain vertical streaks, lines, or bands, try scanning

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Thank you for the tips, hopefully this solves the problem. I'm scanning old pics and the white line is getting irritating. Thanks again! :)

 

Step one: Reset the All-in-One
  1. Disconnect the USB cable from the product.
  2. Without turning the product off, unplug the power cord from the outlet.
  3. Wait 60 seconds, and then connect the power cord directly to a wall outlet. NOTE: Do not use any power strips, surge protectors, or extension cords. Power strips and surge protectors can limit the power supplied to the product, which can result in performance drawbacks.
  4. If the product does not turn on automatically, press the Power button (http://www.fixya.com/uploads/Images/c00636182.gif ) to turn on the product.
  5. Reconnect the USB cable to the product, and then try scanninghttp://images.intellitxt.com/ast/adTypes/2_bing.gif the original again. NOTE: To save ink, scan the original to a file on the computer instead of printing the scanned image.

Step two: Clean the glass and scanner backing

  1. Press the Power button (http://www.fixya.com/uploads/Images/c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord form the wall outlet, and then disconnect the power cord from the back of the product.
  4. Raise the scannerhttp://images.intellitxt.com/ast/adTypes/2_bing.gif lid.
  5. Clean the glass by using a soft, lint-free cloth, moistened with a mild glass cleaner or water. CAUTION: Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride, which can damage the scanner glass. Do not spray the glass cleaner directly on the glass.
  6. Dry the glass with a dry, soft, lint-free cloth.
  7. Gently wipe the lid backing with a soft cloth or sponge, moistened with mild soap and warm water. Do not scrub the lid backing. CAUTION: Do not use paper-based wipes because they might scratch the backing.
  8. When the scanner backing is completely clean, dry it with a dry, soft, lint-free cloth.
  9. Reconnect the USB cable to the product.
  10. Reconnect the power cord to the back of the product, and then plug the power cord into the wall outlet.
  11. Press the Power button (http://www.fixya.com/uploads/Images/c00636182.gif ) to turn on the product.
  12. Try scanning the original again. NOTE: To save ink, scan the original to a file on the computer instead of printing the scanned image.

  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.

Step three: Try a blank copy

  1. Load letter or A4 size, unused, plain white paper into the paper tray.
  2. Make sure that there is no paper or other document on the scanner glass.
  3. Follow one of these instructions to make a blank copy.
    • Press Start Copy Black on the product control panel to make a black-and-white copy.
    • Press Start Copy Color on the product control panel to make a color copy.

[*] If the blank copy does not contain vertical streaks, lines, or bands, try scanning

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thanks mga bro for the replies, already uninstalled all the anti virus and preparing to install only one but the thing is it encountered an error or something and it reboots itself now every at the desktop screen....

possible na infected na kasi ung system mo eh....try mo safemode...disable start up. turn system restore. download mo un malwarebytes at dun mo run

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possible na infected na kasi ung system mo eh....try mo safemode...disable start up. turn system restore. download mo un malwarebytes at dun mo run

malwarebytes' fan ka rin pala sj. pero never pair the paid version of it with avast 5.0. sumakit ang ulo ko sa kakaisip kung baket nag hahang palagi pc ko dati. may pairing issues pala silang dalawa. still unresolved pa rin to date. kaya avast 4.8 (paired with malwarebytes' anti-malware paid version) user pa rin ako.

 

 

@germancut666, pag hinde pa umubra yung advise ni SJ, isip pa tayo ng paraan. ;)

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HARD DISK PROBLEM....

 

Need Help mga bossing...

 

Biglang nag blue screen tapos di na ma detect Western Digital na SATA... pede p ba ma recover yung mga data?

 

any one naka encounter na?

 

try mo ito......lipat mo nang iba sata slot sa motherboard and then boot punta ka sa bios kung madetec pa niya...there are also some software or recovery software para sa harddisk

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malwarebytes' fan ka rin pala sj. pero never pair the paid version of it with avast 5.0. sumakit ang ulo ko sa kakaisip kung baket nag hahang palagi pc ko dati. may pairing issues pala silang dalawa. still unresolved pa rin to date. kaya avast 4.8 (paired with malwarebytes' anti-malware paid version) user pa rin ako.

 

 

@germancut666, pag hinde pa umubra yung advise ni SJ, isip pa tayo ng paraan. ;)

 

uu naman tsaka un hijack this,sdfix and rootalyzer...kaya lang di basta basta pag gamit nun e.meron kasing mga malware na kahit na magreinstall ka ng os andun pa din,dumidikit kasi sa drivers...

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