Computer Troubleshooting And Repair

[SamanthaJones]

:goatee: i have a number of problems on my xp which i am finding hard to resolve..hope you could help me out... :goatee:

 

:goatee: my laptop was infected with a rvhost.exe virus...i did a boot scan using avast and just choose the delete option for whatever virus that it may be able to detect...after the complete scan i now experience the following problems: :goatee:

 

:goatee: first, upon boot up a RVHOST.exe box appears...saying that [Windows cannot find 'RVHOST.exe.' Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.]...in its exact words... :goatee:

 

:goatee: also at boot up appears a Windows Genuine Advantage Notification... :goatee:

 

:goatee: finally, whenever i try to click the hard drives that i have, it now prompts for me to [Choose the program you want to use to open this file: File: C:\]...instead of it automatically opening as how it should be when double clicked... :goatee:

 

:goatee: hope you could help me get rid of the RVHOST.exe pop up everytime i boot up as well as the windows genuine advantage notification...and how could i restore the local drives so as it would open automatically upon double click...sorry im quite a computer illiterate when it comes to the technical aspects of it...thanks in advance... :goatee:

 

Make sure you have already downloaded and installed Malwarebytes, Superantispyware, ATF Cleaner

 

I.Restart computer in safe mode. 

 

Restart system - press f8 - highlight safemode and then press enter

 

II.You have to turn off system restore

 

Steps to turn off System Restore

Click Start, right-click My Computer, and then click Properties.

In the System Properties dialog box, click the System Restore tab.

Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.

Click OK.

When you receive the following message, click Yes to confirm that you want to turn off System Restore:

You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.

 

 

After a few moments, the System Properties dialog box closes.

 

Steps to turn on System Restore

Click Start, right-click My Computer, and then click Properties.

In the System Properties dialog box, click the System Restore tab.

Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.

Click OK.

 

After a few moments, the System Properties dialog box closes.

 

III. Run the programs you have downloaded earlier and make sure you are running it in safe mode

 

 

 

Let me know if you're still getting error.

[riv123]

Hello everyone, I need your expert opinion on my laptop's issue:

 

The laptop would work/start fine and I can surf, work and everything on this laptop. Problem starts when I shutdown via windows shutdown computer procedure. The laptop will go to the process of shutting down BUT it will restart by itself as if somebody pushed the power botton. This machine used to have Vista and I have upgaded this to Win7 thinking the issue will be resolved but unfortunately it didn't.

 

Specs:

 

HP Pavillion DV6353a

AMD-based

 

Has anybody encountered same problem?

 

Opinions?

 

CHEERS!!!

[SamanthaJones]

Hello everyone, I need your expert opinion on my laptop's issue:

 

The laptop would work/start fine and I can surf, work and everything on this laptop. Problem starts when I shutdown via windows shutdown computer procedure. The laptop will go to the process of shutting down BUT it will restart by itself as if somebody pushed the power botton. This machine used to have Vista and I have upgaded this to Win7 thinking the issue will be resolved but unfortunately it didn't.

 

Specs:

 

HP Pavillion DV6353a

AMD-based

 

Has anybody encountered same problem?

 

Opinions?

 

CHEERS!!!

try this...

 

Start Regedit

Go to HKEY_CURRENT_USER\Control Panel\Desktop

Edit the key PowerOffActive and give it a value of 1

 

or try updating the bios

 

or Right click Computer, Properties, Advanced tab, Settings button under Starup and Recovery, uncheck Automatically Restart. - check if you get an blue screen error

Edited January 22, 2010 by SamanthaJones

[riv123]

try this...

 

Start Regedit

Go to HKEY_CURRENT_USER\Control Panel\Desktop

Edit the key PowerOffActive and give it a value of 1

 

Question: Will this work on Win7? The laptop is now in Win7.

 

I have also tried to unchecked the Automatic Restart in System properties -->Advanced --> Startup and Recovery Tab

 

CHEERS!!!

[SamanthaJones]

Question: Will this work on Win7? The laptop is now in Win7.

 

I have also tried to unchecked the Automatic Restart in System properties -->Advanced --> Startup and Recovery Tab

 

CHEERS!!!

 

just check the registry if it shows the same values...or try to disable all your start up programs

[riv123]

just check the registry if it shows the same values...or try to disable all your start up programs

 

Ok, this is a new install... I have already updated to the latest BIOS after talking to HP customer care.

 

I believe the w7 activator modifies the BIOS so think this is an issue. Downloading Vista Home Premium OEM iso and will downgrade this lappy and see if the issue will go away.

 

@SamanthaJones - Thanks!

[mightbeyou]

:goatee: thanks ma'am..it worked like a charm...now everything is running well...thanks for the help...

 

 

Make sure you have already downloaded and installed Malwarebytes, Superantispyware, ATF Cleaner

 

I.Restart computer in safe mode. 

 

Restart system - press f8 - highlight safemode and then press enter

 

II.You have to turn off system restore

 

Steps to turn off System Restore

Click Start, right-click My Computer, and then click Properties.

In the System Properties dialog box, click the System Restore tab.

Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.

Click OK.

When you receive the following message, click Yes to confirm that you want to turn off System Restore:

You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.

 

 

After a few moments, the System Properties dialog box closes.

 

Steps to turn on System Restore

Click Start, right-click My Computer, and then click Properties.

In the System Properties dialog box, click the System Restore tab.

Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.

Click OK.

 

After a few moments, the System Properties dialog box closes.

 

III. Run the programs you have downloaded earlier and make sure you are running it in safe mode

 

 

 

Let me know if you're still getting error.

[SamanthaJones]

:goatee: thanks ma'am..it worked like a charm...now everything is running well...thanks for the help...

 

 

 

 

glad to be of help  :thumbsupsmiley:

[whip]

HELP ME>.

i have the latest DV6 HP laptop na core 2 duo w/ ati 4500 series w/ windows 7 home premium 64bits.. here in dubai i downloaded starcraft and command and warcraft 3.. kaso bakit ganun sya na kapag open ko ang application e right and left side ng screen e black at the middle lang ang lahat ng application gumana ng maayos.. paanu ba masasaklaw nya ang buong screen.. marami na ako na download at help tips pero wala e.. any help naman dyan pls..

[riv123]

try this...

 

Start Regedit

Go to HKEY_CURRENT_USER\Control Panel\Desktop

Edit the key PowerOffActive and give it a value of 1

 

or try updating the bios

 

or Right click Computer, Properties, Advanced tab, Settings button under Starup and Recovery, uncheck Automatically Restart. - check if you get an blue screen error

 

 

just check the registry if it shows the same values...or try to disable all your start up programs

 

 

Thanks for the advise, unfortunately, hardware problem pala ang problem.

 

CHEERS!!!

[ElRey]

excuse my stupidity, what version of windows 7 should i install? 32 or 64 bit?

 

my laptop AMD Turion 64, 1 Gig, 60G HDD

 

will it make a difference in all the programs i run if i loaded 64 bit Win7?

Edited January 25, 2010 by ElRey

[SamanthaJones]

excuse my stupidity, what version of windows 7 should i install? 32 or 64 bit?

 

my laptop AMD Turion 64, 1 Gig, 60G HDD

 

will it make a difference in all the programs i run if i loaded 64 bit Win7?

 

 

Check If Your PC Supports 64-Bit Windows 7

 

If you have bought or upgraded your computer in the past couple of years, with an Intel Core 2 Duo or equivalent/higher processor, your PC is already equipped to run 64-bit Windows 7. If you want to make sure, you can do any of the following:

If you are running 32-bit Windows Vista, go to Control Panel > System and Maintenance > Performance Information and Tools. Click View and print details. In the System section, you can see whether your PC is 64-bit capable.

You can use the Windows 7 Upgrade Advisor to find out if your system can run 64-bit Windows 7.

Check the Windows 7 Compatibility Center to see if your devices have 64-bit drivers.

 

 

http://www.makeuseof.com/wp-content/uploads/2009/10/Win7UpgradeAdvisor.png

 

 

When You Should Use 32-bit

 

There are some situations in which you are better off using 32-bit Windows 7:

If you use only 2GB of RAM, and do not plan to upgrade anytime soon. To really take advantage of 64-bit Windows 7, you need minimum 4GB RAM.

You have legacy devices like scanners and printers that do not have 64-bit device drivers. 32-bit drivers are not supported under 64-bit Windows 7, so you should make sure all the devices you need to use are compatible with 64-bit.

You run old 16-bit applications that were developed for Windows 3.1 or DOS. These won’t run under 64-bit Windows.

[SamanthaJones]

HELP ME>.

i have the latest DV6 HP laptop na core 2 duo w/ ati 4500 series w/ windows 7 home premium 64bits.. here in dubai i downloaded starcraft and command and warcraft 3.. kaso bakit ganun sya na kapag open ko ang application e right and left side ng screen e black at the middle lang ang lahat ng application gumana ng maayos.. paanu ba masasaklaw nya ang buong screen.. marami na ako na download at help tips pero wala e.. any help naman dyan pls..

 

have you already checked the ati catalyst center settings?

 

try this:

 

- Set your resolution to anything below your usual resolution.

- Right-click your desktop, and go to the Catalyst Control Center. Set it to advanced mode if it's not already.

- At the top left, click the "Graphics" menu, and then "Desktops & Displays".

- For your desired display, click the little black triangle in the bottom part of the screen, on the LITTLE picture, not the BIG one, and click "Configure".

- The scaling options will now be selectable, check the "Enable GPU scaling" box and select "Maintain aspect ratio". Hit Apply.

- Set your old resolution back. Even though the forementioned scaling controls are greyed out and you can actually see "Scale image to full panel size" grey-selected, don't worry.

- Go play your games!

Edited January 25, 2010 by SamanthaJones

[ElRey]

Thank you Samantha,

 

I inadvertently loaded 64 bit, which seems to work fine, but I am inclined to re-load 32 bit to be sure,

 

I have some follow up questions:

 

How do I go about doing this? re-loading win7 32 bit over current 64 bit?

 

I can't seem to find sound driver for win 7 for my laptop (compaq presario V5000...)

 

compaq and ms websites don't seem to have the drivers either...

 

tedious but win7 seems quite fantastic, hope i can load it flawlessly on my old laptop..

 

many thanks for your expert advice

 

 

 

Check If Your PC Supports 64-Bit Windows 7

 

If you have bought or upgraded your computer in the past couple of years, with an Intel Core 2 Duo or equivalent/higher processor, your PC is already equipped to run 64-bit Windows 7. If you want to make sure, you can do any of the following:

If you are running 32-bit Windows Vista, go to Control Panel > System and Maintenance > Performance Information and Tools. Click View and print details. In the System section, you can see whether your PC is 64-bit capable.

You can use the Windows 7 Upgrade Advisor to find out if your system can run 64-bit Windows 7.

Check the Windows 7 Compatibility Center to see if your devices have 64-bit drivers.

 

 

http://www.makeuseof.com/wp-content/uploads/2009/10/Win7UpgradeAdvisor.png

 

 

When You Should Use 32-bit

 

There are some situations in which you are better off using 32-bit Windows 7:

If you use only 2GB of RAM, and do not plan to upgrade anytime soon. To really take advantage of 64-bit Windows 7, you need minimum 4GB RAM.

You have legacy devices like scanners and printers that do not have 64-bit device drivers. 32-bit drivers are not supported under 64-bit Windows 7, so you should make sure all the devices you need to use are compatible with 64-bit.

You run old 16-bit applications that were developed for Windows 3.1 or DOS. These won’t run under 64-bit Windows.

[SamanthaJones]

Thank you Samantha,

 

I inadvertently loaded 64 bit, which seems to work fine, but I am inclined to re-load 32 bit to be sure,

 

I have some follow up questions:

 

How do I go about doing this? re-loading win7 32 bit over current 64 bit?

 

I can't seem to find sound driver for win 7 for my laptop (compaq presario V5000...)

 

compaq and ms websites don't seem to have the drivers either...

 

tedious but win7 seems quite fantastic, hope i can load it flawlessly on my old laptop..

 

many thanks for your expert advice

 

search using the original equipment manufacturer. are using onboard or discrete sound card?