mc_darklight Posted July 14, 2006 Share Posted July 14, 2006 i dont think so... but they're always right. Quote Link to comment
mhengh Posted July 19, 2006 Share Posted July 19, 2006 my problem with company's nowadays is that they now have "customer representatives" or "customer relations" or "24/7 tech support" which is full of whoever that only follow certain instructions to troubleshoot your problem. This is good at least they know that there service does have a problem and they have prepared a sequence to determine the root cause.But, I get pissed off with this so called "first line support" because even as they do their jobs - when your problem doesnt get resolved - you get passed to the next level... which doesn't act on your problem and keeps repeating what the "first level" support asks... I try to ask for the manager/shift supervisor but then I realized that these guys dont know s@%t either... Gone are the days when the manager attends to the complaints of the customer and ensures that the employee gets reprimanded for bad service...Gone are the days when we get value for our money... i agree...ganitong ganito ang PLDT DSL Quote Link to comment
Kouji Kabuto Posted July 23, 2006 Share Posted July 23, 2006 May kasabihan nga sa family namin - to get any decent service usually kailangan magalit ka Quote Link to comment
Jay185 Posted July 24, 2006 Share Posted July 24, 2006 oo ako dito.. pero not all the time Quote Link to comment
bonjit Posted October 7, 2006 Share Posted October 7, 2006 Of course! No matter what. :hypocritesmiley: Quote Link to comment
jaguar_18 Posted October 22, 2006 Share Posted October 22, 2006 ang training samen is customer first always...so kung ung extra effort mo would make a customer happy, then why not do it. kung di siya nasatisfy, triple ang balik nun dahil baka ikuwento pa niya ung bad exp niya sa iba pang potential clients. Quote Link to comment
Mamang Tahimik Posted April 26, 2007 Share Posted April 26, 2007 Depends on my mood. :evil: Quote Link to comment
kryte69 Posted May 2, 2007 Share Posted May 2, 2007 Generally, the customer is always right but the store manager can still check wether or not to give way to the demands of the customer. Quote Link to comment
sampatsiaw Posted May 12, 2007 Share Posted May 12, 2007 ang natatandaan ko sa sinabi ng teacher ko dati isCustomers are not always right...But what they have to say is important... Quote Link to comment
mat#lab Posted June 13, 2007 Share Posted June 13, 2007 for me "customer has the right" if u think of "customer is always right" its like ur giving away free stuff to the custmers...hehe Quote Link to comment
airwaves Posted June 22, 2007 Share Posted June 22, 2007 sa fast food, pag sabi nila waiting time 5 minutes, 6 minutes na puede na angalsa banks, pag mahaba pila, angal nasa mga cell fone, marami naman talaga angal diyansa mga mpa, pag di ka satisfied angal dinpsp, ma late lang puede na angalsa airlines, dami puede angalsa forwarding business, pag delay angal dinsa car dealers, pag di maayos, same thingsa credit card, wag ka lang delay sa bayad, lahat puede angalsa hotels, my belongings are missingsa dsl provider, ang bagal ninyosa beer, return pag stalepag yosi, cancercall center, mas marami makaka sagot nito kay sa akinreal estate, condo, hehe always naman delaypre-need, hehe, need i say morehi tech gears, wtf wala pang 2 years gamit ko ito, useless na!national and local government, hehe. lets leave it at thatnext is retail, selling unfit milk for infantsthen lastly, multinationals, wyeth, manufacturing/distributing infant milk not fit for consumption. gasoline, sobra na mahal ano pa ba top 50 corporate industry wala dito? Quote Link to comment
airwaves Posted June 22, 2007 Share Posted June 22, 2007 sorry about that, industry ng top 50 companies pala Quote Link to comment
airwaves Posted June 22, 2007 Share Posted June 22, 2007 meron pa pala meralco, na koryente akopltd, hellofood, sorry my sister, ang mahal pa din ng mga instant noodlewater services, god damn it am a stockholder, talo pa rinstockbrokers, hehe look 1 line above pm me pls if i failed to list something, hehe Quote Link to comment
ahleks_leklek Posted July 8, 2007 Share Posted July 8, 2007 yeah i think they are... ive been in the retail industry for more than 3 years now, kinda hard especially when u encounter those people na kala mo walang pinag aralan... good thing never pa naman nawala pasencya ko... dahil malas lang nila dahil nd ako takot mawalan ng trabaho!!! MAXIMUM TOLERANCE baga...hahaha Quote Link to comment
troypogi Posted July 20, 2007 Share Posted July 20, 2007 it sucks, but yes they are... :grr: Quote Link to comment
bastus1n Posted August 17, 2007 Share Posted August 17, 2007 For BPOs, it depends on the contract. The client wouldn't be right if they went against what is stated in the contract. Quote Link to comment
kHaY3g4Rci4 Posted August 17, 2007 Share Posted August 17, 2007 (edited) dati.. OO.... costumer's always right.. etc etc etc... bUt... come to think about it.. some people uses that phrase tipong costumer's higher than anyone... hay nakow... we're all equal nOh.... the problem is.. la akong paki kung costumer man siya o hinde.. basta hindi ako naagrabyado or walang naagrabyado... tahimik lang ako.... pero kung alam ko ng hindi na tama.. i dont care... ill do what i want and ill speak what i really wanna say.. ganon ako.. lang dapat tinatago or i dont have to be PLASTIK noh <_< kung hindi na bumalik ung costumer na un, i always believe.. pag may nawala.. may kapalit!! Edited August 17, 2007 by kHaY3g4Rci4 Quote Link to comment
icymyk Posted August 17, 2007 Share Posted August 17, 2007 para samen tinitimbang yan. kung medyo me mali ang costumer, you have to explain na meron mali.kung ayaw papigil, then seek for a third party... usually samen DTI since consumer products ang line namen. bahala sila magdecide. mahirap kasi yung side na lang lagi ng customer ang naririnigpano naman yung side namen diba? so mas maigi dun na lang magusap, bahala silang magpagodpero kami, yun ang binabayaran samen kaya go on.... let's rock wahahahaha Quote Link to comment
magnomedella Posted August 18, 2007 Share Posted August 18, 2007 not all the time Quote Link to comment
chuker Posted September 13, 2007 Share Posted September 13, 2007 they're usually right, that's why we're there to cater to them. but when they're wrong, i would usually use the "yes-but" or the "yes-and" technique. all it takes is some patience and explanation. if they don't get it then, try explaining next time. rapport with them will save you if they're wrong. Quote Link to comment
whip Posted September 24, 2007 Share Posted September 24, 2007 :thumbsdownsmiley: ang pinaka grabe e kung mag work sa mga SM branches, unang araw palang ng training sinasabi sa amin na customer is always right? i mean ok lang yung kaya lang minsan murahin ka na ng customer mo e harap harapan lang dahil lang sa simpling nahulog lang yung damit! grabe! ewan ko ba, masama pa puro contractual lang work dyan!! Quote Link to comment
Google Posted October 5, 2007 Share Posted October 5, 2007 it is a basic marketing concept that the customer is always right. it is also a part of management concept, which is customer satisfaction. the bad thing here is that some customers would tend to abuse this privilege. Quote Link to comment
joss Posted November 12, 2007 Share Posted November 12, 2007 customer is always right, ok but customer always pays. You pay first before you become our customer hehehe.the truth is kahit nagagalit sa akin ang customer ok lang mapag uusapan naman lahat eh ang nakapang hihinayang yung customer na mag walk out tapos di mo na ayos ang problema yun ang mag bibigay ng problema mag sasalita yun ng pangit sa likod mo masisira ang sales hehehe ganyan talaga ang buhay. Pasalamat nga tayo at may mga customer tayo... Quote Link to comment
mark_pogi Posted November 15, 2007 Share Posted November 15, 2007 no. customers is not always right. :thumbsdownsmiley: Quote Link to comment
Guest lustfortravel Posted November 30, 2007 Share Posted November 30, 2007 no. customers is not always right. :thumbsdownsmiley: true. but remember, it is ultimately the customer that pays for our salaries. i believe in giving the customer his money's worth ( or even more) in customer service but i also know when not to let myself be manipulated by abusive customers. there are ways of being firm with them without them feeling that you are putting them down. a happy customer is a loyal customer. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.