Customer Is Always Right!?

[bastus1n]

For BPOs, it depends on the contract. The client wouldn't be right if they went against what is stated in the contract.

[kHaY3g4Rci4]

dati.. OO.... costumer's always right.. etc etc etc... bUt... come to think about it.. some people uses that phrase tipong costumer's higher than anyone... hay nakow... we're all equal nOh.... the problem is.. la akong paki kung costumer man siya o hinde.. basta hindi ako naagrabyado or walang naagrabyado... tahimik lang ako.... pero kung alam ko ng hindi na tama.. i dont care... ill do what i want and ill speak what i really wanna say.. ganon ako.. lang dapat tinatago or i dont have to be PLASTIK noh <_< kung hindi na bumalik ung costumer na un, i always believe.. pag may nawala.. may kapalit!!

Edited August 17, 2007 by kHaY3g4Rci4

[icymyk]

para samen tinitimbang yan. kung medyo me mali ang costumer, you have to explain na meron mali.

kung ayaw papigil, then seek for a third party... usually samen DTI since consumer products ang line namen.

 

bahala sila magdecide. mahirap kasi yung side na lang lagi ng customer ang naririnig

pano naman yung side namen diba? so mas maigi dun na lang magusap, bahala silang magpagod

pero kami, yun ang binabayaran samen kaya go on....

 

let's rock wahahahaha

[magnomedella]

not all the time

[chuker]

they're usually right, that's why we're there to cater to them. but when they're wrong, i would usually use the "yes-but" or the "yes-and" technique. all it takes is some patience and explanation. if they don't get it then, try explaining next time. rapport with them will save you if they're wrong.

[whip]

:thumbsdownsmiley: ang pinaka grabe e kung mag work sa mga SM branches, unang araw palang ng training sinasabi sa amin na customer is always right? i mean ok lang yung kaya lang minsan murahin ka na ng customer mo e harap harapan lang dahil lang sa simpling nahulog lang yung damit! grabe! ewan ko ba, masama pa puro contractual lang work dyan!!

[Google]

it is a basic marketing concept that the customer is always right. it is also a part of management concept, which is customer satisfaction.

 

the bad thing here is that some customers would tend to abuse this privilege.

[joss]

customer is always right, ok but customer always pays. You pay first before you become our customer hehehe.

the truth is kahit nagagalit sa akin ang customer ok lang mapag uusapan naman lahat eh ang nakapang hihinayang yung customer na mag walk out tapos di mo na ayos ang problema yun ang mag bibigay ng problema mag sasalita yun ng pangit sa likod mo masisira ang sales hehehe ganyan talaga ang buhay. Pasalamat nga tayo at may mga customer tayo...

[mark_pogi]

no. customers is not always right. :thumbsdownsmiley:

[Guest lustfortravel]

no. customers is not always right. :thumbsdownsmiley:

 

true. but remember, it is ultimately the customer that pays for our salaries.

 

i believe in giving the customer his money's worth ( or even more) in customer service but i also know when not to let myself be manipulated by abusive customers.

 

there are ways of being firm with them without them feeling that you are putting them down. a happy customer is a loyal customer.

[joss]

pasalamat kayo may customer kayo kung wala eh di wala tayong trabaho or walang silbi ang trabaho nyo or wala kayong trabaho. Yung iba kasi gusto lang mag sweldo ayaw naman ng sakit ng ulo. having a customer is always right hindi lang right pag sarado na tindahan.

[chi master]

not always

 

that is why you are THERE to explain to them what is right

 

-provide information!!

[dennis_m]

the customer is always ryt....

 

from the context of the phrase itself, it mins dat they have d ryt to get the worth of their purchase, weder products or services..besides, they are the one spening their hard earned bucks!..but it doesnt min dat they hav all the ryt!..everybody is a customer coz we all buy products and service one way or another!...

 

for the businessman and consumers as well, you can refer to the RA 7394 or the Consumer Act of the Philippines to know your duties and responsibilities..so that both of you will be protected and not subject to abuse!..

 

 

hope this can help u guys

[TheGeneral]

a customer is not always right. would you give a customer extremely more than he is paying for just because he insists of having it for free? or being so rude that you or your staff are being humiliated in front of other people? as much as possible, customer service is extended to customers but you have to draw the line. you can not give in to every stupid request of the customer because as the one responsible for the business, you have the duty to protect the interest of your business, specifically its profitability, and most importantly your people. as a businessman, you also have the right to refuse customers if you deem they do more harm than good to your business. for me, my business and my people are more important than a handful of stupid customers. i can always win new customers.

[uno1234]

I guess the main thing to consider here is would you allow other people to that to you if you own the business.....Mga ibang customers kasi di nagiisip kung sa kanila ginagawa yung ginagawa sa kanila papayag ba sila????? You will encounter all sorts of different people especially if you are in the retail business...I've turned away a number of customers because they are either too rude or sobrang magulang......I'd rather not do business with these people than stress myself out or run my business to the ground......Other customers think kasi just because you make money off them they can behave inappropriately which simply isn't right.......There has to be mutual respect and understanding on the part of both the seller and the customer......and the Golden rule should be applied in both in our life and our business......if the customers would put himself in our shoes, would he allow or tolerate unruly or customers who are "magulang"???? I think not.......Some people are simply just too selfish to think of other people.