Customer Is Always Right!?

[wWw.ExTraRiCe.CuM]

The customer is always right! : What can you say about this statement?

[Google]

i think it is one of the mantras in customer service and in doing business, but has been one of the most abused so far, that is by the customer....

[Jack_Hammer]

The customer is always right! : What can you say about this statement?

<{POST_SNAPBACK}>

 

I think it was Brian Tracy who said..."By no stretch of the imagination is the Customer Always Right...but he always has the RIGHT to be treated as a CUCTOMER".

[virus]

yep... oo ka lang ng oo sa kanila...

[styx189]

yes, up to a certain extent. if the customer is really wrong, then you need to be very diplomatic in pointing out their mistake.

[tamago]

I picked up this dialogue from the movie "Mallrats"

 

Jason Lee: Haven't you heard of the phrase "the customer is always right?"

 

Ben Affleck: Well, the customer is always an assh*le!

[Killer5]

hindi totoo yan...

 

minsan nasa left ang kostyumer e

[Manticore]

I think the customer has every right to expect that service be rendered as promised. Failure to deliver would be the only point of contention. Anything beyond that should no longer be answerable by the company or its representative.

[freakish]

at some extent customers are always right, but sometimes they are misinformed regarding some services and the "fine prints" of business marketing....so when they are "actually" wrong in some points, it is best to give them the correct information as calmly as possible.

[Zangertotenflank]

" NO !!!!"

 

Filipino consumers are often uninformed, irresponsible .....

kawawa naman ang mga may business .. grabe ang mga Customer's na ipaglalaban ang kanilang mga karapatang mali ...

kasi hindi pala nila alam ang batas...

malimit ... pinagaawayan ang " no return no exchange policy "

hindi kc alam ng mga consumers ang exemptions ....

 

hindi nila alam .. they often invoke the consumer act ... not knowing that the consumer act does not only protect the rights of the consumers but the retailers and the businessmen as well ....]

 

..... Irresponsible consumers .......no place in the business world..... :grr: :grr:

[deejay4]

customer is not always right...

[dyakhardy]

I'm with the telecoms industry and service is what we do...

 

The answer is YES!

[red_kfb]

nope.

[popper]

Only if you want to stay in business ...

[Guest Leviticus]

It all boils down to the quality of service rendered by the business. Kung pangit ang service and quality in anything expect na the customer will always be right [in pointing out your mistakes]. Just be open-minded when dealing with the customer and try to put yourself in the situation from the customer's point of view. Madali lang naman makipagusap eh if you have the sense to be tactful.

 

Kung ikaw naman na customer service guy ay wala nang ginawa kundi sabihin ang "hindi" or "not my department" sino ba naman ang hindi magagalit na customer sa iyo?

 

Maraming beses na ako rin na uminit ang ulo ko sa mga businesses kasi pinagpapasahan lang ako when it comes to their execution of business. There is nothing more maddening than being given the "run-around".