reviews The GLOBE Complaint Thread

[basiliatan]

GRABE ANG BILLING NG GLOBE, GUSTONG YUMAMAN TALAGA, 3x ANG BILLING KO SA SUPER-UNLI THIS MONTH, WHEN I CALLED TO COMPLAIN, SABI NILA - SORRY SIR, COMPUTER ERROR, WILL ADJUST NALANG ..DAMN ..

[rockchic]

how about their new globe tattoo super stick? any good? the device itself is kinda expensive!

[curian]

question po, how is the service of globe dsl sa adriatico area? please give comments. thank you.

[btljc]

Got their Superstick 3 mbps. Bad trip intermittent. P1299 a month pa naman tapos actual speedtest 500 kbps lang. Tried to refund my payment in less than a week ayaw pumayag kasi 24 months lock in period daw. Tsaka ang sabi naman daw sa ad nila eh "Up to 3mbps" meaning hindi guaranteed na aabot dun. Susme 500 kbps is like dial up. Highway robbery!

 

Dont ever get that Superstick.

[myojin]

i used to have a wireless internet of globe, the worst and i do mean THE WORST internet that i have used... laging walang signal or paputol putol... pinatapos ko lang yung contract para wala ng usapan...

[fordvipe]

Be careful din sa mga special promos nila about their offer... pang enganyo lng ginagawa nila....

[blubalz]

Got their Superstick 3 mbps. Bad trip intermittent. P1299 a month pa naman tapos actual speedtest 500 kbps lang. Tried to refund my payment in less than a week ayaw pumayag kasi 24 months lock in period daw. Tsaka ang sabi naman daw sa ad nila eh "Up to 3mbps" meaning hindi guaranteed na aabot dun. Susme 500 kbps is like dial up. Highway robbery!

 

Dont ever get that Superstick.

 

suggestion, file a complaint with NTC and DTI.

[Guest sivad9]

how about their new globe tattoo super stick? any good? the device itself is kinda expensive!

 

Hi Rockchic,

 

The tattoo superstick emits wifi signals using Globe's network signal.

 

• If you happen to be in an area that has a weak signal (or has 2G or GPRS) this will also affect the quality of tattoo superstick's wifi. A good indicator of a weak signal is by looking on the number of signal bars on your phone.
• If there is a good signal---especially 3G, the wifi connection is ok.
• The wifi speed is also affected by the number of devices connected... I read the manual and it can accommodate max of 3 wifi enabled device. If all three are connected, the speed is divided.

To my experience, the tattoo superstick 1299 is quite reliable (but not very satisfactory) but in case I encounter or If I go to a weak Globe spot, I always have a back-up sun and smart prepaid SIM.

 

Thanks

[Guest sivad9]

nangyari na sa kin to then the guys from another forum helped me. if di mo din naman ginagamit ung internet pag nasa labas ka, turn off mo lang ung location services tapos imodify mo ung APN. hth

 

This happened to me before but below are helpful tips to avoid outrageous billing using an iphone:

 

• Set Cellular Data OFF
• Remove APN address (internet.globe.com.ph)
• Do not set-up any email account since this makes use of internet as well
• Use wifi instead

For postpaid users, there is an add-on of 999Php to have unlimited internet (pricey though)

[Guest Serenity12]

Don't even try calling Globe's hotline if you have a problem connecting to Globe's prepaid service on your iPad. For some reason, the only solution they will give is for you to turn the unit on and off and try connecting again. I doubt if they even suspect the problem might be due to an incorrect APN address.

[Guest sivad9]

Don't even try calling Globe's hotline if you have a problem connecting to Globe's prepaid service on your iPad. For some reason, the only solution they will give is for you to turn the unit on and off and try connecting again. I doubt if they even suspect the problem might be due to an incorrect APN address.

 

I guess there really is lack of probing from Globe's hotline in troubleshooting the ipad / iphone. I always keep a note of the APN addresses:

 

Prepaid: http.globe.com.ph

Postpaid: internet.globe.com.ph

[Islander2010]

Where does Globe outsource their call center? A few years ago I know they still had an in-house CS group, but I'm not sure now. Their current level of support has been really awful.

[ladyboy]

nagloko last week globe broadband nagkakaron tapos nawawalan connection

[fordvipe]

Actually all of our lines are globe, then came ung globe tattoo nila n ang bagal ng pag surf m sa net kasi prepaid but if you tried the line medyo mabilis... the problem they did not inform properly ung charges n pinapatong nila, sa madaling sabi nag charge sila almost 9000 for 15 to 20 mins....so we brought this up to their attention but almost a year n d p din naaayos so naputol ung isang line... pati ung mga freebies namin dun sa 3 lines ayaw n nila ibigay dahil dun sa isang nagka problema n sila naman talaga may problem...meron pa ngang tumawag n legal na inamin n talagang problema nila ang tattoo sa pag surf dahil sa mga charges... nakakainis lng dahil pag call center m n i follow up der is no record n nakausap mo ung talagang legal nila.... papuputol k na nga ung mga lines but not 4now coz big thing sa business pag nagpalit k ulit ng number.... GLOBE Sucks!!!!!!!!! :angry:

[Gaston Le Foix]

they'll make you gather all the documents and stuff for the freakin postpaid plan application and now yu're gonna tell me that i need to apply for a credit card so that i'll be approve!? ARE YOU OUT OF YOUR FREAKIN' MIND GLOBE!? iniiwasan ko nga magka-credit card! FCUK! sana simula't sapul naka-lagay sa application form or sa ads na kelangan may CC ang mga applicants from BPO industry!