miyong76 Posted July 19, 2009 Share Posted July 19, 2009 ok naman ang globe corporate nila. basta ireport mo lang kaagad sa fmcc center nila. pro sometimes you need to have a point person who has know how in wide area networks and digital telecommunication since pag may problema, they need to coordinate it with the client's IT or telecoms guy. Quote Link to comment
AlienNation45 Posted August 15, 2009 Share Posted August 15, 2009 Yes, but the staff there are "outsourced". Furthermore, Globe has already determined the "legality" of restricting certain bandwidth features (particularly P2P) based on one's plan package. Thus, expect a "capping" to come soon based on monthly downloading. Say, one can only download via P2P 20G per month. No man, they're not outsourced.. Those call center agents works for our company before the account was dissolved or let's say transfered to the mandaluyong site which is GLOBEs inhouse callcenter... Quote Link to comment
mikeskillz Posted August 22, 2009 Share Posted August 22, 2009 (edited) No man, they're not outsourced.. Those call center agents works for our company before the account was dissolved or let's say transfered to the mandaluyong site which is GLOBEs inhouse callcenter... Dude may Globe accounts sa Alorica, Phub, at bluebean Edited August 25, 2009 by mikeskillz Quote Link to comment
Pidro_Pilyo Posted August 30, 2009 Share Posted August 30, 2009 service sucks! pina cancel ko na acct ko (zeroed all my bills), after a month nag bill pa sila.then nagpadala pa ng summon to appear in court. Quote Link to comment
brutus Posted September 13, 2009 Share Posted September 13, 2009 bakit ba super bagal ng Globe Internet connection ngayon Quote Link to comment
naira Posted October 7, 2009 Share Posted October 7, 2009 badtrip itong globe, yun iphone 3gs na order ko 2 months na hagang ngayon wala pa. Quote Link to comment
alphaqomega Posted October 7, 2009 Share Posted October 7, 2009 (edited) bakit ba super bagal ng Globe Internet connection ngayon sorry po, dami kasi ako download na porn e....hehehe but seriously, lagi hina globe signal dito sa amin (ortigas / libis area) and lagi drop calls! Edited October 7, 2009 by alphaqomega Quote Link to comment
G-force Posted October 7, 2009 Share Posted October 7, 2009 internet sucks too...I bought a globe tattoo sim...so slow ..... parang gusto ko I-tattoo sa mga puwit ng mga lintik na globe na ang bagal ng hinayupak ng internet na yan....nagmura na sila haha 800+ na lang broadband....sobra daw sa bilis...tama...sobra sa bilis maubos ung pasensya ko at naibato ko ung lintik na modem un haha.. warning: dont ever buy globe tattoo... Quote Link to comment
zhub_zero21 Posted October 21, 2009 Share Posted October 21, 2009 text messaging delayed din lagi Quote Link to comment
shitkid015 Posted October 21, 2009 Share Posted October 21, 2009 lintek nangangain ng load .. bwiset Quote Link to comment
bantz03 Posted October 21, 2009 Share Posted October 21, 2009 3months bad service and have been calling them almost everyday. they disconnected the internet but up until now i havent heard anything from them. Quote Link to comment
Mango Man Posted October 22, 2009 Share Posted October 22, 2009 i should have taken your advice... Globe Tattoo prepaid is not so easy to install as they say....didn't work at all yest, now working but not as fast as they would have you believe. oh well... internet sucks too...I bought a globe tattoo sim...so slow ..... parang gusto ko I-tattoo sa mga puwit ng mga lintik na globe na ang bagal ng hinayupak ng internet na yan....nagmura na sila haha 800+ na lang broadband....sobra daw sa bilis...tama...sobra sa bilis maubos ung pasensya ko at naibato ko ung lintik na modem un haha.. warning: dont ever buy globe tattoo... Quote Link to comment
girlspeed Posted October 27, 2009 Share Posted October 27, 2009 service sucks! pina cancel ko na acct ko (zeroed all my bills), after a month nag bill pa sila.then nagpadala pa ng summon to appear in court. Why did they ask you to appear in court? What’s the situation? I had my account disconnected even if it’s still under a contract. I wrote them a 2-page letter with all my rants and complaints. And right there and then, they disconnected it. No sweat. Quote Link to comment
glen1234s Posted October 29, 2009 Share Posted October 29, 2009 guys gusto nyo maayos agad ang issue nyo sa globe....naasar na kayo sa hotline nila na di naman alam kung ano talaga nangyayari...naasar na kayo sa delays.... here is what i did.... http://www.google.com/finance?q=PSE:GLOsa link na yan nakalista ang CEO at board of directors ng globe telecoms... as required by the Philippine Stocks Exchange the list is updated quarterly so you know na ang nakalista dyan ay recent then... blanket email nyo ang complaint nyo sa kanila.... so ang email address format nila is...-------@globetel.com.ph[standard corporate email template] be polite... write down your complaint.. kung pede i-outline mo ang naging issue, how many times you made follow ups, ref. #, customer rep name... the works... the more accurate information you provide the easier it is for them to understand ask for their help.... nasa position tong mga to at siguro akong galit ito kapag makakatanggap ng issue...people below them will not want to have to answer an issue raised by the CEO or Board of Directors... as much as possible no issues must reach them. I did this... my complaint was a transfer of location (both landline and broadband) to a new addressThey promised 3-5 days and did numerous follow ups. On the 5th day biglang sinabi na "CANCELLED" daw yung request ko at need ko daw mag apply ulit.... Tapos pinatrace ko sa kanila... yun pala mali mali ang information na sinulat nila sa report kaya na CANCELL ang request. Sinulat ko din yung mali maling information na natatanggap ko from them, sinabi ko yung past experiences ko of their poor service... sinabi ko ito to let them know that I am asking for their help and also provide them with feedback. 10/17 ako ang request... nun 10/27 (am) nagemail na ako sa CEO at Board of directors regarding this complaint.10/27 (pm) I got a reply from their Head of Sales and After Sales Serivices assuring me for an immediate resolution to this issue.10/28 (house) just like magic.. biglang may dumating na mga technician... nagmamadali ikabit ang line ko... nagmamadali iconfigure ang broadband.... siniguro na maconfirm na ok na...10/28 (ofc) meron tumawag sa akin na representative sa Technical Investigations group nila.. binigyan ako ng direct no. at cel no. so I can direct my concerns to him I sent an email - thanking them of the resolution. to think I am a lowly subscriber - landline + 2Mbps broadband connection.... to get things done, you got to know who to talk to and what to say.... in my case i got fed up and said it that way to the right people maybe at the right time.i had all the details to back me up in my email so they don't have to waste time to investigate.when somebody from the top commands... i guess everybody below listens and acts.. syempre.. kahit naman ako.. ayoko manggaling pa sa CEO o board of directors ang utos na ayusin ang issue...ayoko makarating sa kanila ang issue in the first place... will it work for you? i really don't know... but this method has worked for me now.. and has worked for me when I was still using SMART Bro(ken) best of luck to you.... Quote Link to comment
leech Posted December 4, 2009 Share Posted December 4, 2009 i should have taken your advice... Globe Tattoo prepaid is not so easy to install as they say....didn't work at all yest, now working but not as fast as they would have you believe. oh well... just want to share my experiences with my globe tattoo prepaid kit... i've been a globe tattoo user since july 2009 but i've never experienced any problem with my globe tattoo prepaid kit...installation is just like any other installers that i've used in my laptop... i can even surf for free (you just have to tweek some settings on your globe tattoo software and viola free surfing!)...and the speed rate is awesome in 3.6mbps... Quote Link to comment
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