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The GLOBE Complaint Thread


^ED^GE^

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Internet connection is really bad disconnects at 6pm and resumes connection the next morning at 6am also, 12hrs of being cut-off at night for 3 months now. Im waiting for them to cut me off (dahil walang silbi ang internet connection ng broadband nila) until now i didnt pay my bills with them.

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  • 4 weeks later...
Anyone here have experiences with Globe Visibility?

 

 

I second this

 

alright, here's my experience...

simply put, its WORSE than dial up from where i'm at.. I'm near UST by the way, dapitan area. they have this cool little usb thing, wire is optional so appearance wise, its nicer than what other wireless providers give you.. as for the connection speed.. well.. as per their GUI, it ranges from 0 (zero) to 0.04kbps.. yeah, there's a zero after the decimal point. i've tried that at all times of the day.. maybe i'll try it outside of metro manila, see how it works out there. I'll give another feedback once that's done..

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  • 3 weeks later...

i use one of my phones as a modem for my laptop when i'm on the go. i can always connect to smart internet using the PC suite but i could never connect to myglobe internet even though the settings are correct. the csr told me that i should buy a visibility modem in order to connect to their network...which i think is lame.

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  • 2 weeks later...

got a 2nd-hand globe visibility kit a month ago from ebay..ayos naman there are just certain days where down talaga pero download speed minsan umaabot ng 200kb/s (usually in the morning before 10-11am)..gripe ko lang kasi I can't use my own time-browsing-activated globe sim instead of the provided visibility sim ..yeah dun sa old globe sim ko na 128K nakaka-text ako sa laptop pero hindi ako maka-connect sa internet.. nung tumawag ako sa customer care sabi nila hindi raw pede ang ibang sim yung visibility lang daw..e tanong ko naman, "bakit hindi pede? e yung visibility sim nyo lumang 64 K lang na pinatungan lang ng sticker para magmukhang visibility sim..and dun sa postpaid sim ng utol ko pag pinasok sa flash stick ng globe nakakapag-internet kami?"..ang gago pinag-antay ako't irerefer daw ako sa technical..tagal naman ako naghintay pero hang-up ko na rin naiirita ako sa call hold nila..

 

Globe your customer care sucks big time!

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Globe customer care sucks!

 

I have handyphone unit on a P800.00 postpaid plan. I've had this number for 4 years, waiting for a retention offer that never seem to come. I got tired of hearing my friends getting free phone or rebate on their plan, and decided to ask for a retention plan for my own.

 

Imagine my surprise when they told me that they do not have any on-going retention program at the time of my call. I mean, who can accept that line of crap, with millions of subscribers, every day there are people reaching the end of their holding period. So there should always be an on-going promo for these people.

 

The hardest part is the script they give you does not allow them to deviate. I had to insist that they elevate the matter to higher authorities because I do not accept their answer. And you know how frustrating this can be.

 

After a week, they gave me a 50% rebate on my monthly dues (instead of a free phone). I liked this better because, at my plan, they would just give me a crappy phone.

 

No wonder Smart is craming their asses off. (Not saying that Smart is better in all aspect)

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  • 2 weeks later...

I just bought a Globe Visibility Prepaid Kit last week. I must say it that I don’t have regrets that I did but I’m not that impressed with the service.

 

At times its fast, but there are instances wherein I can’t even surf at a decent speed. Before, I’ve tested Sun Cellular Mobile Internet and the speed was very slow – slower than the slowest speed of Globe. My comparison led me to accept the speed and service – a compromise that if Globe is fast at times and Sun in always slow, it’s better to get the get the lesser evil.

 

Perhaps it’s because of the location. I’ve tried using Globe in Starbucks and Mcdo and speed is staggering. I can watch YouTube Videos after a few minute buffers.

 

Oh well, I hope Globe can still improve their service. If they do, I might just be tempted to upgrade to Postpaid plan.

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:goatee: this was my experience just recently with globe...i used to register to their unlimited text most of the time...one night since i wasnt gonna be able to use that unlimited text to the max i decided to just register to the sulitxt promo...so what happened was since the sulitxt promo wasnt going through, i sent it at about 5 times...that was around 1030pm...at around 11 i still wasnt getting any response from the service so i got tired and just registered to the unlitxt promo...it was processed shortly after 5 minutes...after which i tried registering to their unlimited call...perhaps i sent it twice...but just like the sulitxt promo i didnt receive any response...so all was well then...before going to sleep i checked my balance...i had around 699 left in my account...when i woke up i was surprised to see numerous replies and confirmation messages regarding the sulitxt promo...when in fact i only sent it for 5 times...much worst, the confirmation for the unlicall only arrived at around 6am...and what sucked the most is that my account which was once 699 was left with 314 if im not mistaken...i called their customer service hotline and in the middle of the conversation perhaps at aroound 5 or 6 minutes they always dropped my call...this didnt only happen once...it happened 6 times...they promised to call me back but never did...so i just didnt bother to call the hotline anymore...it just drains my energy away talking to them... :goatee:

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I just bought a Globe Visibility Prepaid Kit last week. I must say it that I don’t have regrets that I did but I’m not that impressed with the service.

 

At times its fast, but there are instances wherein I can’t even surf at a decent speed. Before, I’ve tested Sun Cellular Mobile Internet and the speed was very slow – slower than the slowest speed of Globe. My comparison led me to accept the speed and service – a compromise that if Globe is fast at times and Sun in always slow, it’s better to get the get the lesser evil.

 

Perhaps it’s because of the location. I’ve tried using Globe in Starbucks and Mcdo and speed is staggering. I can watch YouTube Videos after a few minute buffers.

 

Oh well, I hope Globe can still improve their service. If they do, I might just be tempted to upgrade to Postpaid plan.

 

I was in tagaytay last weekend. I noticed that globe visibility has poor signal there. But in other places i've been to, signal is decent. not very fast but not poor either.

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