reviews The GLOBE Complaint Thread

[i_am]

wala ng unlitxt ?

[jefez]

inaalis na ng globe ang unlitxt promo nila :thumbsdownsmiley:

[Joblow]

I have yet to encounter problems with globe. I'm a fan of their globe gcash. Fast, safe and convenient....

 

Yup ok nga iyong G-cash nila. Kung may papadalhan kang pera sa probinsiya, mabilis at mababa lang ang charge niya. Puede mo pang gamitin sa ibang online transaction.

[abiakak]

...i have made several complaints about their catxtcism charges. this is the charge when the subscriber replies to a txt sent thru the chikka computer program. i have asked them to bar all txt messages from the chikka network but they said it cannot be done.

 

the worst part is I DID NOT solicit the service and they are forcing me to accept such service. it is impossible to determine whether the texter sent the message thru the chikka next work unless one carefully takes a look at the cel phone number at the end of the message.

 

the problem is when one receives a message, his immediate action is to press reply without taking a look at the senders number. YAN ang RACKET kasi ang mahal ng txt pag reply mo. P2.50 ang bawat txt.

 

...

 

RAKET TALAGA!!!!!!!

 

FYI ONLY

 

Actually, that's not a network fault. It's how Phones interpret the phone number being sent. Number Format that is somewhat similar to this: 09171234567 and 09181234567 is interpreted by Phones as the same number. If you notice, the last 7 digits (which is the actual phone/mobile number) is where the logic is being derived from.

 

And yes, Globe CAN NOT bar messages from Chikka or any similar Text Messaging Services UNLESS it's their own (e.g. Ringback).

 

YOU have an option to BLOCK messages from Chikka and similar services. For whenever you receive a Text Message from Chikka, a part of those messages (yes, there are several messages being sent if the Chikka User sent you a message for the 1st time) will inform you if you want to BLOCK the sender. You just have to text some keyword (which is already specified in the text message) to a specific number. THIS WILL ONLY BLOCK THE SENDER NOT THE SERVICE ITSELF.

 

Added info. Messages from Chikka, and the likes, have a special format. From there, you can already distinguish it's difference from an ordinary text message.

 

Example

From {user}

{Message here}

 

 

Another added info. Here is a sample of how similar text messaging service use TelCos:

 

Example

 

Sending Flow

Chikka --> Data Provider --> TelCos (Globe, Smart, etc.) --> Subscriber

 

Receiving Flow

Subscriber --> TelCos --> Data Provider --> Chikka

 

 

As you can see, there is a "Middle Man". This is the "Data Providers". These providers has to have a contract/license/permit from the TelCos and/or NTC (not so sure about NTC). This means, "Data Providers" are clients of the TelCos. And "Chikka" and any similar Text Services are client of the "Data Providers".

 

Data Providers are given "Access Numbers". Examples are 2336, 2331, 2371, or 888. IF TelCos decided to block a service of any Data Providers, they have to block the Data Providers itself.

[abiakak]

IMHO, some or most of the problems that was posted here was not even the fault of the TelCo. You just have to follow or read simple guidelines which are, usually, indicated in the card, text message, and/or brochures (and others).

 

IF there, really, is a problem, end-users (the subscribers for this instance) can not explain it properly for the Customer Service to assist them properly. So, the representative would give them a general fix, workaround, and/or wait for some time for it to be addressed or fixed. From there, there is a little to no possibility that it will be resolved.

 

This is just my observations of what was posted here. I'm not saying that TelCos have no fault. I'm just saying that you (the subscriber) should be responsible enough to remember what you did before having the problem OR to, at least, know all the necessary info that pertains to s specific service. The COMMON ERROR here is that subscribers ASSUME that all TelCos have the same procedure because they are offering the same services. From there, subscribers end up comparing this TelCo to the other TelCo just because they had a bad experience.

 

MY Conclusion:

As to availing any services, BE INFORMED. ASK QUESTIONS. When you already have all the facts and you are satisfied with it, that is the time to try that service.

 

I hope this could enlighten those who are being misled.

[bigf33t]

arrrgh. i'm glad i found this thread. i've been a postpaid globe user since 1999, but i didn't really have problems until the last 2 years. service sucks. always a long queue at the branches. tons of hidden/WRONG charges (i was once out of the country for 3 months, and i didn't use my line..but when i got back, i found that i was billed for P3,000.00 worth of GPRS internet charges! that was only for 1 month AND my phone was dormant the whole time.)

 

aside from that, i've been getting alot of dropped calls in the past 2 months. signal is inconsistent.

 

last year, i was going to have my line cut when they offered me a new, high end phone if i would keep my line for 2 more years. unforunately, i took the bait. arrrrg.

[jojo]

wala ng unlitext ang globe...

[YAKABUD]

wala ng unlitxt ?

 

 

inaalis na ng globe ang unlitxt promo nila :thumbsdownsmiley:

 

d na kayo nasanay

 

all unlimited txt promo of Globe, even Smart are canceled during the xmas holidays

 

usually from Dec 16 to Jan 8

[jerpau]

sa tingin nyo kelan babalik ang unlitxt ng globe??

mtgl p ba??

naiinip na kasi ako e..

[gavrilo]

I heard they will resume the unlitxt by jan.14 kasi NTC cancelled it.

[chicboy18]

They have the sulitxt 15. For me this is more suitable than unlitxt20 since I don't go beyond 100 texts a day. But now I'm thinking of switching to a postpaid plan.

[jerpau]

yehey!

my unlitxt n ulit!!

[abiakak]

For the record, I am a Post-Paid subscriber and I never had any problems with Globe. That goes as far as when i was just a Pre-Paid subscriber.

 

In other TelCos, yes. Especially, Smart. But that's for another thread.

Edited December 19, 2007 by abiakak

[i_am]

unlitxt20 lang for now

[teban]

HI bros ask ko lang kukuha kasi ako ng globe na 1295 a month 512 kbps na wireless sa paco area. maganda ba ang performance dito? please share your experience naman including the phone line itself.

 

TIA