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The GLOBE Complaint Thread


^ED^GE^

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mga pre tanong ko lang: dun ba sa package ng globe wireless internet 995pesos, may bayad bang monthly yung provided na modem? Kasi my brother was able to get a brochure, e it was stated na aside sa 995 may monthly 300 pesos rental pa sa modem, totoo ba ito? ano experience nung mga nagpakabit ng globe wireless internet dito? thanks!

Usually, included na sa monthly charge yun, no additional charges ...

 

Pero di ko pa rin sure, sa Smart kasi inclusive na yun modem

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yung globe dsl okay na for the price they are offering. what really gets me angry is the racket they have with their cellphone service.

 

i have made several complaints about their catxtcism charges. this is the charge when the subscriber replies to a txt sent thru the chikka computer program. i have asked them to bar all txt messages from the chikka network but they said it cannot be done.

 

the worst part is I DID NOT solicit the service and they are forcing me to accept such service. it is impossible to determine whether the texter sent the message thru the chikka next work unless one carefully takes a look at the cel phone number at the end of the message.

 

the problem is when one receives a message, his immediate action is to press reply without taking a look at the senders number. YAN ang RACKET kasi ang mahal ng txt pag reply mo. P2.50 ang bawat txt.

 

actually it is not the amount, but the principle that the subscriber did not solicit the service but Globe is forcing the service to earn more money kasi mas mahal pag nag reply ka.

 

RAKET TALAGA!!!!!!!

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  • 2 weeks later...
yung globe dsl okay na for the price they are offering. what really gets me angry is the racket they have with their cellphone service.

 

i have made several complaints about their catxtcism charges. this is the charge when the subscriber replies to a txt sent thru the chikka computer program. i have asked them to bar all txt messages from the chikka network but they said it cannot be done.

 

the worst part is I DID NOT solicit the service and they are forcing me to accept such service. it is impossible to determine whether the texter sent the message thru the chikka next work unless one carefully takes a look at the cel phone number at the end of the message.

 

the problem is when one receives a message, his immediate action is to press reply without taking a look at the senders number. YAN ang RACKET kasi ang mahal ng txt pag reply mo. P2.50 ang bawat txt.

 

actually it is not the amount, but the principle that the subscriber did not solicit the service but Globe is forcing the service to earn more money kasi mas mahal pag nag reply ka.

 

RAKET TALAGA!!!!!!!

 

 

 

I had the same complaint! I already went to Globe office for three times to stop the sending of unsolicited text messages. Sabi nila tinanggal na daw nila for three times thats what they said. Ang funny pa dun free daw yun. Then i asked them. Bakit kapag may load lang ang prepaid ko kapag dumating yung mga advisory na yun?

 

Tapos malalaman mo sa news. Pinakamalaking kinita na company is GLOBE!@ Hahaha... BS!@

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i've been a fan of their g-cash service. its convenient, fast, and cheap. well that was up until a few days ago. i convinced my friend in Singapore to send me the money (he asked me to buy something for him) thru gcash. i recieved an sms confirming of the transaction. the following day, i went to the nearby globe business center to cash out the money only to find out that they dont know how to transact such business because its not the ordinary gcash wallet-to-wallet transaction. i called 2882 and they said it was under their Advice And Pay service. then she talked to the frontliner for like 30 minutes. when the frontliner cam back i was relieved because i thought i could finally get the money but i was wrong. she said i have to wait until the money is reflected on my wallet.

 

so i went home. a few hours later, i again called 2882. sabi naman nung csr, i dont have to wait because their Advice and Pay service uses a different system. i should just go there and show them the SMS i recieved. so i immediately went back to the Globe business center. the frontliner, again, talked to the csr. tapos she said they dont have access to the portal so i have to wait until tomorrow. after business hours pa daw kase pwde install yung program since may customers sila. ~.~

 

the next day i went back, and they said they've already installed the program, but they still dont have access to the portal because they need to ask permission first from the main office. so they got my number and told me they would call me once they gain access to the portal.

 

they called me the following day saying they still dont have access to the portal and then directed me to a pawnshop to have my transaction there. the pawnshop was a friggin 20 minute ride away from my place compared to the 30 minute ride to the globe business center. the transaction went on for like, 10 minutes lang.

 

they could have directed me to that pawnshop on the first day i went there. but instead i wasted gas on going back and forth to that darned business center. >_<

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i've been a fan of their g-cash service. its convenient, fast, and cheap. well that was up until a few days ago. i convinced my friend in Singapore to send me the money (he asked me to buy something for him) thru gcash. i recieved an sms confirming of the transaction. the following day, i went to the nearby globe business center to cash out the money only to find out that they dont know how to transact such business because its not the ordinary gcash wallet-to-wallet transaction. i called 2882 and they said it was under their Advice And Pay service. then she talked to the frontliner for like 30 minutes. when the frontliner cam back i was relieved because i thought i could finally get the money but i was wrong. she said i have to wait until the money is reflected on my wallet.

 

so i went home. a few hours later, i again called 2882. sabi naman nung csr, i dont have to wait because their Advice and Pay service uses a different system. i should just go there and show them the SMS i recieved. so i immediately went back to the Globe business center. the frontliner, again, talked to the csr. tapos she said they dont have access to the portal so i have to wait until tomorrow. after business hours pa daw kase pwde install yung program since may customers sila. ~.~

 

the next day i went back, and they said they've already installed the program, but they still dont have access to the portal because they need to ask permission first from the main office. so they got my number and told me they would call me once they gain access to the portal.

 

they called me the following day saying they still dont have access to the portal and then directed me to a pawnshop to have my transaction there. the pawnshop was a friggin 20 minute ride away from my place compared to the 30 minute ride to the globe business center. the transaction went on for like, 10 minutes lang.

 

they could have directed me to that pawnshop on the first day i went there. but instead i wasted gas on going back and forth to that darned business center. >_<

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try calling 211. 1st Q, how can i help? then you rant and detail your problem. after that, the stupid operator will say, before anyrhing else, can i have you name first. nakakainis! dapat tinanong na muna ang pangalan mo bago ka pinadaldal sa problema mo. siempre after getting your name, ano uli ang problema sir?

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globe's speak and surf s*cks bigtime!

 

had my subscription for almost 4 months then suddenly nawalang ng signal ung modem ko.. tried calling their CS.. reason daw is because of some devices that NAIA installed kaya nagka problem yung internet connection ko. they were not able to resolve the issue until naputol na ung globe ko.. i didn't pay it kasi they were still asking me to pay to whole amount even if walang signal yung internet connection ko!

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yung globe dsl okay na for the price they are offering. what really gets me angry is the racket they have with their cellphone service.

 

i have made several complaints about their catxtcism charges. this is the charge when the subscriber replies to a txt sent thru the chikka computer program. i have asked them to bar all txt messages from the chikka network but they said it cannot be done.

 

the worst part is I DID NOT solicit the service and they are forcing me to accept such service. it is impossible to determine whether the texter sent the message thru the chikka next work unless one carefully takes a look at the cel phone number at the end of the message.

 

the problem is when one receives a message, his immediate action is to press reply without taking a look at the senders number. YAN ang RACKET kasi ang mahal ng txt pag reply mo. P2.50 ang bawat txt.

 

actually it is not the amount, but the principle that the subscriber did not solicit the service but Globe is forcing the service to earn more money kasi mas mahal pag nag reply ka.

 

RAKET TALAGA!!!!!!!

 

Di ba kahit SMART nakakareceive din ng message from Chikka?

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try calling 211. 1st Q, how can i help? then you rant and detail your problem. after that, the stupid operator will say, before anyrhing else, can i have you name first. nakakainis! dapat tinanong na muna ang pangalan mo bago ka pinadaldal sa problema mo. siempre after getting your name, ano uli ang problema sir?

 

 

hehehe..youre not alone, tol. ganyan din nangyario sa akin.some of their staff are completely naive ata or just dont care much.

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  • 2 weeks later...

Sa mga naka Globe Wireless Broadband:

 

These past 2 days I experienced something peculiar..bordering on annoying..everytime mag-o-online ako kumakagat naman..nakakapagdownload din...kaya lang napansin ko 10-15 minutes after ako mag-online hindi na ako nakaka-surf!! ayaw magbukas sa mga pages, kahit ano..what's peculiar dun e yung limewire gumagana..yung skype, YM, at windows live gumagana..bukod tanging browsing/surfing ayaw..help!

 

firefox ang gamit ko..ang alam ko naman ito ang pinaka-compatible sa lahat ng mga browser

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