Call Center Side Effects

[Vegasboy32]

nakaka bobo..imagine saying the same crap eveydays 8hours a day......its just the pay that gets me going

 

I would have to agree with you on this one. Partly yes doon sa una mong sinabi. Meron kasi akong call nung last few weeks ko sa convergys. DSL ang hawak namin. Ang problema ng customer dapat ipasa mo na sa ibang department na talagang umaayos ng line problem sabi ba naman ng tl ko i troubleshoot ko pa rin kahit ginawa ng customer ang lahat. Nainis tuloy ako. Pede ka kasi bigyan ng pangit na survey ng customer dahil dito. E sa survey nagrerely ang Convergys pagka bagsak ka sa survey pede kang machugi. Ang nakakatawa pa nito lagi silang nagkakaroon ng training session para maimprove ang survey. E sa loob loob ko mag gaganito pa sila pero na mimiss out nila ang dahilan kung bakit bumagsak sa survey ung agent. Sa case ko sundin mo ung sinabi ng tl pede kang bigyan ng pangit na survey pagka naging flexible ka sa customer bagsak ka naman sa audit. Tapos sinong sacrificial lamb ung agent. Kaya nainis ako sabi ko sa tl ko bago ako umalis tama ung nababasa ko sa net na maraming nagsasabi na nakakabobo minsan sa call center. Well opinion ko lang yon. Para sa akin na prove ko na tama yon. Ika nga just charge it to experience. Tutal graduate na tayo dyan.

[nimrod22]

Kala ko makakaipon ako nde pala. Hirap pag ganito lifestyle.

[DXM]

laki sweldo halos 4 folds or even more than the sweldo ng normal na trabaho.. dirty world... infidelity... booze... vices... lahat lahat na... tho ok ang samahan.. kasi wala naman kayong choice eh.. hehehe... but call centers now eh di na kagaya dati.. iba't ibang klaseng work na ang ginagawa.. di lang puro calls.. merong kasing mga BPO centers, inhouse centers, kpo and lpo... kaya mas challenging...

[DXM]

ung sinasabing nakaka bobo.. nasa tao na un eh... actually ull learn a lot if u absorb the different types of calls u encounter, you'll enhance ur communication skills and comprehension.. ung mga nabobo choice nila un.. kasi di nila in-eenjoy ung work nila.. ganun naman eh.. kung nag eenjoy ka.. ull be productive.. so walang bobo sa taong bibo hehehe

[blackknight004]

im also from CVG ortigas, on the same dsl account. One thing i can say is depende lang talaga sa tl, siguro yung tl ni sir vegas e isa sa mga kinamumuhiang tl dun. Me magagaling rin tl na nakakaintindi sa mga tao nila pero yung mostly na habol eh stats eh yung me ambisyong umangat sa position nila, at wala silang pakialam kahit ikamatay pa ng agent nila. Eto yung mga tl na tatapakan nila kahit sino para lang sa stats. I cant say for sure kung nakakabobo, i personally have learned a lot about computers since getting in CVG siguro nakakabobo in a sense na d mo maapply yung pinagaralan mo like for me for example, aeronautincs ang degree ko d ko naman maapply pero as i have said natuto ako mag ayos ng sarili kong computer. Anyway less than 6 months na lang pwede na ako magresign kaya lang ang problema ngayon sa CVG eh tinatangal nila ang mga tenured agents specially for those hitting their 5th year dahil alam nila lugi sila sa balak ng mga agents on their 5th year.

[wallace]

Side effect sa akin.... Hypertension. Lugi ka pa sa gamot. :sadsmiley02:

[Long Duk Dong]

I worked in a call center for an American software and ISP for about two and a half years. People told me that the job of a call center agent is a dead end job. I disregarded those remarks. Some even said that you are treated as robots and that the benefits are bait for recruitment purposes and the fun environment were sugar coated empty promises. Perhaps it may be with the company or the leadership policies. I was quite hopeful and performed well in hopes of getting promoted. Over two years went by and two of my able and good managers left. They were replaced by a manager less endowed in management. I was quite dynamic and made plenty suggestions which were mostly unheeded. It turns out that to be promoted, you should be submissive and pliant to ensure status quo. The upper management haphazardly hired agents and then forced agents to be shipped out to other accounts when they overstaffed themselves several times. Because of this, many agents leave and then the overstaffing repeats itself over again. The call center I worked for was all about inertia and status quo. To be promoted you must not challenge existing rules even if it no longer suited the situation. I worked hard but I saw ourselves as dime a dozen. I did not have a life. And because good managers leave and less competent ones take over, employees feel worse. I was left to the elements.

 

I am no longer working in a call center. I got my life back. I suddenly felt like a bird released from its cage. I now realized how suffocating it was to be in a state of inertia for over 2 years.

 

I dunno about you. This is not a good way to live and work. Which is why employee turnover is high.

[Vegasboy32]

I worked in a call center for an American software and ISP for about two and a half years. People told me that the job of a call center agent is a dead end job. I disregarded those remarks. Some even said that you are treated as robots and that the benefits are bait for recruitment purposes and the fun environment were sugar coated empty promises. Perhaps it may be with the company or the leadership policies. I was quite hopeful and performed well in hopes of getting promoted. Over two years went by and two of my able and good managers left. They were replaced by a manager less endowed in management. I was quite dynamic and made plenty suggestions which were mostly unheeded. It turns out that to be promoted, you should be submissive and pliant to ensure status quo. The upper management haphazardly hired agents and then forced agents to be shipped out to other accounts when they overstaffed themselves several times. Because of this, many agents leave and then the overstaffing repeats itself over again. The call center I worked for was all about inertia and status quo. To be promoted you must not challenge existing rules even if it no longer suited the situation. I worked hard but I saw ourselves as dime a dozen. I did not have a life. And because good managers leave and less competent ones take over, employees feel worse. I was left to the elements.

 

I am no longer working in a call center. I got my life back. I suddenly felt like a bird released from its cage. I now realized how suffocating it was to be in a state of inertia for over 2 years.

 

I dunno about you. This is not a good way to live and work. Which is why employee turnover is high.

 

Opinion ko lang ito. Pero nung nasa call center pa ako ung isang tl na kaibigan ko na nagresign din at ung isang barkada ko na nagwork din sa call center na pinagworkan ko ang opinion nila pareho sa call center namin ang agents ginagawang bata or tinatratong parang bata. Kaya sa totoo lang di na ako babalik sa ganyang profession. Ok yung sahod sa call center pero yung trabaho nakakaturned off kung ako ang tatanungin mo. Isa pa kung fresh grad ka at nag call center ka kaagad and then nagresign ka lumipat ka sa isang company lets say San Miguel Corp. at daladala mo ung mga napulot mong habits sa call center nako maninibago ka. Parang your starting to get off on the wrong foot ang dating nito. Kasi bago mag call center nagwork ako sa ibang company na hindi call center. Nung nagapply ako sa isang call center sa Ortigas. Mga nakikita kong applicante pagka iniinterview naka t shirt lang at maong. Diyosme. Magapply kaya sila sa San Mig Corp ng ganyan ang suot for sure sa unang interview pa lang di na sila icoconsider. Kasi pagka iniinterview ka binebenta mo ang sarili mo sa isang company. Sabi nga nila first impression counts. Well its a good thing at wala na ako sa ganitong profession. Opinion ko lang po ito. Hindi ako against sa mga taong nagwowork sa call center. As a foot note to that. Oo tama ka boss ang laki ng turnover rate sa call center minsan naisip ko kaya nila tinataas masyado ang metrics eh para magtanggal ng tao. Ang paraan lang para pumasa ka dyan eh mandaya ka. Lahat naman gumagawa ng ganyang pandaraya sa call center. Walang agent na martyr hehehe.

[Vegasboy32]

im also from CVG ortigas, on the same dsl account. One thing i can say is depende lang talaga sa tl, siguro yung tl ni sir vegas e isa sa mga kinamumuhiang tl dun. Me magagaling rin tl na nakakaintindi sa mga tao nila pero yung mostly na habol eh stats eh yung me ambisyong umangat sa position nila, at wala silang pakialam kahit ikamatay pa ng agent nila. Eto yung mga tl na tatapakan nila kahit sino para lang sa stats. I cant say for sure kung nakakabobo, i personally have learned a lot about computers since getting in CVG siguro nakakabobo in a sense na d mo maapply yung pinagaralan mo like for me for example, aeronautincs ang degree ko d ko naman maapply pero as i have said natuto ako mag ayos ng sarili kong computer. Anyway less than 6 months na lang pwede na ako magresign kaya lang ang problema ngayon sa CVG eh tinatangal nila ang mga tenured agents specially for those hitting their 5th year dahil alam nila lugi sila sa balak ng mga agents on their 5th year.

 

ung tl namin mukhang metrics. mas mahalaga pa sa kanya ung bwisit na productivity nya kesa ung pinagsamahan namin ng 2 years. kaya tayo lumalabas na parang robot sa mga cliente natin kasi nawawala ung flexibility. eh kung nagawa ng lahat ng client yung dapat nyang gawin siguro naman pede mo ng ipasa sa ibang department yan. di ba. kasi ako personally alam kung ugali ng mga kano para sa kanila ayaw nilang magsayang ng oras. bago mag call center nagwork ako sa cell store ng utol ko dito sa lawndale, ca. iba pa rin ung nakakausap mo personally ung tao kesa nakakausap mo ng harapan. sabi ko nga sa isang kaibigan ko rin na agent iharap mo ng harapan ung pinakamagaling na agent ng cvg sa isang irate customer doon natin makikita ang galing nyang makipagusap. napatawa lang sya.

[marcalejo]

ung tl namin mukhang metrics. mas mahalaga pa sa kanya ung bwisit na productivity nya kesa ung pinagsamahan namin ng 2 years. kaya tayo lumalabas na parang robot sa mga cliente natin kasi nawawala ung flexibility. eh kung nagawa ng lahat ng client yung dapat nyang gawin siguro naman pede mo ng ipasa sa ibang department yan. di ba. kasi ako personally alam kung ugali ng mga kano para sa kanila ayaw nilang magsayang ng oras. bago mag call center nagwork ako sa cell store ng utol ko dito sa lawndale, ca. iba pa rin ung nakakausap mo personally ung tao kesa nakakausap mo ng harapan. sabi ko nga sa isang kaibigan ko rin na agent iharap mo ng harapan ung pinakamagaling na agent ng cvg sa isang irate customer doon natin makikita ang galing nyang makipagusap. napatawa lang sya.

 

 

nice one dude..they dont want to be disturb esp during football nights or playoffs of their fave sports

[mordorthegreat]

Duh! That's a load of crap. :thumbsdownsmiley:

 

Comrade!!! I agree..that's a bull of crap!

[Vegasboy32]

I worked in a call center for an American software and ISP for about two and a half years. People told me that the job of a call center agent is a dead end job. I disregarded those remarks. Some even said that you are treated as robots and that the benefits are bait for recruitment purposes and the fun environment were sugar coated empty promises. Perhaps it may be with the company or the leadership policies. I was quite hopeful and performed well in hopes of getting promoted. Over two years went by and two of my able and good managers left. They were replaced by a manager less endowed in management. I was quite dynamic and made plenty suggestions which were mostly unheeded. It turns out that to be promoted, you should be submissive and pliant to ensure status quo. The upper management haphazardly hired agents and then forced agents to be shipped out to other accounts when they overstaffed themselves several times. Because of this, many agents leave and then the overstaffing repeats itself over again. The call center I worked for was all about inertia and status quo. To be promoted you must not challenge existing rules even if it no longer suited the situation. I worked hard but I saw ourselves as dime a dozen. I did not have a life. And because good managers leave and less competent ones take over, employees feel worse. I was left to the elements.

 

I am no longer working in a call center. I got my life back. I suddenly felt like a bird released from its cage. I now realized how suffocating it was to be in a state of inertia for over 2 years.

 

I dunno about you. This is not a good way to live and work. Which is why employee turnover is high.

 

Yung nga ang hindi ko maintindihan boss. Katulad doon sa Convergys Ortigas na lang. Maraming mga tenured agents ang tatanggalin pagka hindi sila pumasa sa metrics. Just compare it to basketball. If you have a winning team why replace that team with a bunch of neophytes? There's no guarantee that they would duplicate the success of the current players of that team.

 

Yung friend ko dating nagwork din sa same call center na ito. Natanggal sya dahil nahuli siyang nandadaya sa POSE Survey. Sabi nya sa akin wala daw agent na martyr. Halos lahat may ginagawang gimmick para makapasa sa metrics. After I left this call center tinaas daw yung metrics sa CVG. Sabi ng isang kaibigan ko ayaw daw ata nilang pumasa ang agent. So these agents resort to other means just to pass. Charge it to experience na lang.

[Vegasboy32]

Yung isang kaibigan ko na top agent sa Convergys nagresign dahil pupunta sa Singapore. Hindi tinanggap yung resignation letter niya LOA lang daw siya. Sa loob loob ko kung sa akin ginawa yon. Sasabihan ko ung OM na nagreject ng resignation ko ng ganito. Kung gusto nyo ako magwork pa dito tapatan niyo or higitan yung kikitahin ko sa Singapore. Kung hindi niyo magagawa yon wala na tayong paguusapan. Ang kapal ng OM na ito. Hindi ba niya alam na you have to pay a certain price just to keep your employees happy. Parang sa NBA pagka naging free agent ang isang key player mo kelangan bigyan mo siya ng magandang deal para hindi siya umalis. In short money talks. This is only business nothing personal.

[lomex32]

Can anyone share things one should know in working in BPO's ?

 

laki sweldo halos 4 folds or even more than the sweldo ng normal na trabaho.. dirty world... infidelity... booze... vices... lahat lahat na... tho ok ang samahan.. kasi wala naman kayong choice eh.. hehehe... but call centers now eh di na kagaya dati.. iba't ibang klaseng work na ang ginagawa.. di lang puro calls.. merong kasing mga BPO centers, inhouse centers, kpo and lpo... kaya mas challenging...

[RuinasLasCorazon]

puyat, paghina ng katawan....