Restaurant Complaints

[SamanthaJones]

Goodah Eastwood which is open 24 hours

 

This happened last Friday. The place at that time wasn't jam packed. My friends have already finished eating when I arrived since I still had to finish a few things at work. There was a group of people who went in ahead of me. They were not really at the counter yet since they haven't made up their mind yet on what to order. So I decided to go past them and order Goto Special which costs around P59. The guy cashier, asked me If wanted drinks with that and offered me other items on their menu on which I begged off. When I handed him a P500 cash, he asked me for a smaller bill. I would have understood him asking for a smaller bill yet what irked me was him saying "Holiday pa naman ngayon, baka meron sa mga kasama mo" Obviously, he assumed that I was with the group who came in before me. The cashier obviously, would rather lose a customer than to give a change to a P500 bill and not to mention that all their staff ain't accomodating. Talk about poor customer service.

 

A restaurant that's open 24 hours in a call center populated location has no change for P500?!?

 

I joined my friends who were already finished eating, puff a few cigs and we vowed to never eat at the place again.

Edited December 3, 2012 by SamanthaJones

[Fiz]

When you experience bad service with shakey's don't leave the place without talking to the manager on duty. Let them know how you feel. If you feel that the managers do not have any service orientation, let their head office know.

 

I agree talk to the manager and mail their office. Management is always self-conscious and protective of their image. Usually this will fix things.

[fredoods]

yup, they will be more than willing to solve your problem.

[jerome119]

Jollibee bagal sa order it takes 5 minutes minimum to finish.. it should be shorterWe are at a fast food not a fine dining resto......

[lonely62699]

i have this experience sa jollibee tutuban yung sa 3rd flr nila... my son specifically requested the criss cross fries and i was informed that it will take them 15mins. i agreed. after almost 20 mins i followed up then was informed that my fries are being flavored ok... after another 10 mins, i approached the counter and followed up again... aba ang sabi ba naman ay hindi available? ?? now i lost my patience and immediately asked for the manager, i told her how stupid her staff were and how inefficient they are. instead of apologizing what she told me is to be careful with my words... aba hinahamon ako... ang sabi ko... then sue me but all of you here are stupid... up to the last second nung ni refund pera ko they are still not apologetic. pasalamat sila kasama ko anak k nun otherwise aabot ito hanggang jollibee philippines.

 

remember jollibee tutuban 3rd flor the staff and the manger are all STUPID!!!

[ProfilerX]

Jollibee, mcdonalds all fast food joints complaints di yata

Gets ng tao fast food for people on the move. 20 minutes minsan

Pagpili palang ng pagkain wtf.

[lonelylooker]

Jollibee delivery !!!

 

 

Placed the order at around 1:30 pm today, so that the food will be in the office by 2:

30pm...past 3 pm na wala pa... I called the store directly na para malaman ang status , ayun nagkakagulo di malaman kung na i deliver na o nasa store pa ung foods... thirty minutes sabon ng konti kay boss .... ang sabi ko pag yan pinabalik ng boss ko sa store nyo balik nyo na lang... pero kukunin ko ung 200 pesos gc pa kunswelo de bobo

[John323145]

[Kroniklez]

f#&k jollibee. Every time I feel like it should just be a dine in restaurant by the time it takes to get the order done. 10 to 12 minutes for a burger? ??

 

Another time I ordered ice cream, the one in cups. It took them 15mins. I asked wtf is taking so long. The ice cream machine produces wet n milky ice cream so they're trying to freeze my ice cream in the freezer. So I said, so you're going to serve me substandard food? Don't serve it if it's not to your standards.

 

I go through their drive thru one time to grab break n eat it while in traffic since im already late. I pull up and ask for one of their meals, they say sorry they have no breakfast meals. I said...then why are your pictures all breakfast meals? To bring in customers then hit them with the bad news hoping they'd still order?

 

Ordered thru drive thru, I ordered aloha burgers to bring home. I had to wait in the parking lot in my car for them to finish. Finally, a crew approaches my car and hands me a chicken box. I said, chicken? He said yes sir, order is complete. I said, what's my order? He said chicken, I show him my receipt and told him to use your head, see the license plate, see the order and make the final delivery to the customer. I think they hire dumbasses.

 

 

That's why I prefer McDonald's. Any burger i order is done in a minute or 2 at most.

[glut_func]

Among all fast foods, mas ok pa din ang mcdo when it comes to customer service and food quality. Kahit pa around 3am ka pumunta at iisa lang ang cashier you won't have much problem getting your grub. I don't usually complain about availability of a particular meal kasi I just usually order whatever I see on the food server area na naka-ready na para hindi na hassle maghintay.

 

Jollibee on the other hand is hands down annoying. Madalas inuuna pa ng cashier or food servers ang makipagdaldalan sa kasama kesa unahin ma-serve and pending order ng customer. On worst cases, you're gonna end up waiting a lot longer than you should tapos mali pa ang mase-serve sa yo. I've seen this happen a lot of times regardless of branch that I've visited. If it wasnt for the palabok, I would have totally boycotted this place a long time ago.

 

Pang-masa man or not ang isang F&B establishment, always remember, you get what you pay for.

[tonychua]

Sa Jollibee usually kulang-kulang mag serve ng orders and madalas even ketchup hihingiin mo pa kapag nag drive-thru ka. I'm not sure kung ganun din sa ibang branch pero dapat standard nila yun kahit saan to have your orders complete with condiments.

[Mad Damian]

Sa Jollibee usually kulang-kulang mag serve ng orders and madalas even ketchup hihingiin mo pa kapag nag drive-thru ka. I'm not sure kung ganun din sa ibang branch pero dapat standard nila yun kahit saan to have your orders complete with condiments.

Na notice din namin. Minsan isa lang nanapkin sa daming order. Problema sa branch ata. Nagtitipid

[kapitankodak]

Soi sa Megamall. The biggest mistake I ever made was trying this place. Service was terrible, yung wait staff kung saan saan tumatambay. Normally you would expect at least one would be stationed sa main dining area in case the customer needs them, dito sa Soi yung wait staff kung hindi nasa loob ng kitchen nasa labas ng pintuan so kung may kailangan ka tatayo ka pa at tatawagin mo sila kung saan sila nagtatago. With regards to food sobrang tamis at anghang yung panlasa ng cook nila feeling mo magkaka diabetes at almoranas ka sa pagkain.

[p-colossus]

71Gramercy. We dined here a year ago on our 3rd anniversary and I was disappointed. The food did not impress, the server did not impress. It seemed that he was more into entertaining older diners which he thinks would probably earn him a bigger tip. Place was very posh, but half the staff were less than pleasant. The view from the 71st floor was amazing though.

[River]

Na notice din namin. Minsan isa lang nanapkin sa daming order. Problema sa branch ata. Nagtitipid

I've had incomplete orders from different Jollibee branches. Hindi nakakatuwa

Edited April 5, 2016 by River