Restaurant Complaints

[Guest BDC0425]

please visit this site

 

 

http://www.tampabays10.com/news/news.aspx?storyid=25442

 

 

 

ano masasabi nyo dito???

 

 

 

:mtc: :mtc: :mtc: :mtc: :mtc:

[tenchi23]

GRABE!!!!!!!!!! ANG PINAKA WALAN-KWENTA NA NAKAINAN KO..

WALANG KWENTA MGA CREW!! ANG BAGAL NG SERVICE PUCHA..

I JUST ATE YESTERDAY NIGHT DUON..

GRABE IT TOOK 40 MINS FOR A BUNCH OF LUNCH TO BE SERVED

AND 45 MINS TO HAVE A GLASS OF COKE WHAT A WASTE OF 120BUCKS

THIS SHAKEYS IS ON VALERO IN MAKATI

GRABE 1 HR LANG BREAK KO PUCHA PASPASAN PAG KAIN--

 

HAY THIS ESTABLISHMENT SHOULD BE CLOSED

ALL THE TIME I EAT IN HERE GRABE BAD EXP

IF IT S NOT FOR THE MOJO POTATOES

HAY.............. :grr:

[stinkfist]

So the lesson is, uminom na lang sa bathroom kaysa sa water ng resto. lol

[Alexandra®]

wag na palagyan ng ice drinks nyo....

[Kaneda]

lahat ng tanda kong kumain ako sa shakey's, matagal makuha ang bill

[nansky]

When you experience bad service with shakey's don't leave the place without talking to the manager on duty. Let them know how you feel. If you feel that the managers do not have any service orientation, let their head office know.

[ruud]

very well said, if u tell the manager on duty, there will be more benefits to your end:

 

1. you get to know the manager of the branch

2. he gets to know you as a regular guest

3. you will be informed of promos

4. ull get VIP treatment

 

not all bad.

[hitomi]

this is an actual experience and an actual letter sent to the Inquirer about the bad service at Omakase Libis. happened to a friend so in case Inquirer does not publish this, it'll still be read.

 

please bear with the length

 

"FIRST AND LAST VISIT TO OMAKASE LIBIS

 

 

Last June 18, 2006, Father’s Day, I brought my family to a small Japanese restaurant called Omakase in Libis. This was after much vouching from a good friend about the quality Japanese food they serve at very good prices. My family and I arrived at the said resto at around 12:30 pm, and though we had to wait for about 20 minutes to be seated, the frontline staff was very friendly and accommodating despite the frenzy brought about by the Father’s Day crowd.

 

This is the exact reason why I am flabbergasted by the way the restaurant manager dealt with the accident I had wherein the bottom of the glass containing my mango shake suddenly, without any prior fault whatsoever, crashed onto my plate before I could even take my 4th sip, spilling everything on the table not to mention on my clothes, arms and even neck.

 

The said manager happened to be serving the table across ours and saw the aftermath of the accident, and stared like I was just another clumsy customer. It was not until I motioned and said that the bottom of the glass just fell out of nowhere that he opened his mouth and jadedly asked, “bigla nalang nahulog?” and equally jadedly shook his head as if he already had someone else in mind to blame for the accident, ignoring me, the harassed customer, all together. A few seconds after (while my family and I were still dumbstruck with the sudden turn of events over our simple Father’s Day lunch), the same manager came back to our table with a clean, peach hand towel, limply handed it to me, and said in the most indifferent and unprofessional tone, “o, sa’yo nalang yan” and walked away, as if I owed him the free towel.

 

Would you actually expect that from a restaurant manager? If his staff could remain pleasant amidst the horde of customers simultaneously ordering and trying to get a table, why could he not deal properly with a situation involving just one customer? He is the manager and should be the epitome of customer service on the floor. Good heavens, it does not even take too much an amount of brain cells to know exactly what to say and at the very least, how to say things in such an event!

 

It is to my full knowledge that the establishment certainly did not want the accident to happen, and I acknowledged that when I came up to the manager after vainly trying to wipe myself clean, on how he plans to deal with the situation (I was already pissed at how he nonchalantly dealt with it initially and never came back not even once uttered a simple, professional “sorry”. If memory serves me right, he did say a hasty and hardly-meant “sorry” but I practically had to beg for it to come out of his mouth when I came up to him. But my family and I did not hear any sort of apology whatsoever that speaks of professionalism prior to my coming up to him). You know what he told me? “Eh hindi naman po naming kagustuhan mangyari yun. Ang kakausapin ko diyan ay yung manufacturer namin dahil defect nila ‘yan,” with an unmistakable scornful look on his face like I was already taking too much of his precious “manager” time. Probably desperate for at least a fraction of decent customer treatment, I bargained for a discount. He just hastily and insincerely said, “oo sige, sige,” practically shooing me away as he motioned his body away from me with his response. I later found out that they simply voided our table’s service charge.

 

By this time, it was already obvious that I was not going anywhere with the manager so I went back to our table and asked for the over-all manager, or someone else who oversees this disrespectful, untrained manager. I was told by one of the waitresses that he is already the one on top of everything. I asked for the owner’s contact information and obvious that she was already told of what to say, the waitress meekly told me that, “sila-sila rin po iyon eh…family business po kasi”, while pointing at the people over the counter where the manager was standing. The manager by this time already had his back on us, and refused to make even eye contact at the instances when he had to move a little from his spot where he apparently fixed himself onto after I approached him. My dad even informed me that after my mom, my brother and I had left the restaurant, he tried talking to the manager but he already refused to talk to him and had the staff, ie. the waiters and waitresses, as his spokespersons.

 

Now that is even worse. I can possibly allow such misconduct from a mere employee for the sake if argument, but from the owner himself, if indeed it was true that he was the owner?! Talo ka pa ng staff mo. You don’t deserve to be in a service-oriented business.

 

I am stunned up until now, as I recall and put my experience in formal writing. I was not asking much; I was just asking to be treated the way any other customer should be treated. I was not asking for 110% of his attention, but just 110% decent and professional treatment of a manager towards a hassled customer in general, even for just five minutes. Sad to say, the said manager failed that 110% and even more.

 

So much for good food and word-of-mouth."

[dsnake]

or if the manager thinks you just full of sh!t and he remembers you again on your next visit... maybe they can serve you their special pizza a la spit, or their chicken saw saw arinola, or even their mango shake con ihi. hehe.

 

ya, dapat tell the manager your complaint before or after you pay. then never go back. or go back after a few months so they wont probably remember you na.

[pistolpaul05]

this is an actual experience and an actual letter sent to the Inquirer about the bad service at Omakase Libis. happened to a friend so in case Inquirer does not publish this, it'll still be read.

 

please bear with the length

 

"FIRST AND LAST VISIT TO OMAKASE LIBIS

Last June 18, 2006, Father’s Day, I brought my family to a small Japanese restaurant called Omakase in Libis. This was after much vouching from a good friend about the quality Japanese food they serve at very good prices. My family and I arrived at the said resto at around 12:30 pm, and though we had to wait for about 20 minutes to be seated, the frontline staff was very friendly and accommodating despite the frenzy brought about by the Father’s Day crowd.

 

This is the exact reason why I am flabbergasted by the way the restaurant manager dealt with the accident I had wherein the bottom of the glass containing my mango shake suddenly, without any prior fault whatsoever, crashed onto my plate before I could even take my 4th sip, spilling everything on the table not to mention on my clothes, arms and even neck.

 

The said manager happened to be serving the table across ours and saw the aftermath of the accident, and

Now that is even worse. I can possibly allow such misconduct from a mere employee for the sake if argument, but from the owner himself, if indeed it was true that he was the owner?! Talo ka pa ng staff mo. You don’t deserve to be in a service-oriented business.

 

I am stunned up until now, as I recall and put my experience in formal writing. I was not asking much; I was just asking to be treated the way any other customer should be treated. I was not asking for 110% of his attention, but just 110% decent and professional treatment of a manager towards a hassled customer in general, even for just five minutes. Sad to say, the said manager failed that 110% and even more.

 

So much for good food and word-of-mouth."

 

Dude, the glass broke. He should get over it.

People make mistakes and have bad days. Why obsess over it and wreck your day??? Too much time on his hands, learn to forgive, life will be better.

I've eaten here twenty times (and at about a 100 othe Jap. restos across Manila). This is one of the best quality/price=value places. Your loss if you never go back!

Should have refused to pay--DEN HE GET A LOT OF ATTENTION.

[tsuchiya]

parang hindi yata totoo ito. I am a regular customer of this restaurant and know some of the owners, sa pagkakaalam ko walang lalake na owner, one of the owners (girl) is always at the libis branch every weekend. they have excellent service, good food at a very reasonable price. baka naman panira lang to na email.

 

they have a new branch in timog.

[MRyoso]

very well said, if u tell the manager on duty, there will be more benefits to your end:

 

1. you get to know the manager of the branch

2. he gets to know you as a regular guest

3. you will be informed of promos

4. ull get VIP treatment

 

not all bad.

 

 

i just wanna add.. they also might give you some freebies..

 

so far, i have no bad experience when im eating here at shakeys.. the chicken and mojos are superb!!

[archervinny]

i just wanna add.. they also might give you some freebies..

 

so far, i have no bad experience when im eating here at shakeys.. the chicken and mojos are superb!!

 

That's true, try to talk to the managers or somethin but same here i haven't had any bad experience with any of the shakey's i went to. BAD TRIP PIZZA HUT... mas pipiliin ko nman shakeys kaysa dun na ang kupad magtake ay deliver ng food. Perhaps marami lang tao sa shakeys kaya ganon... usually mabilis order ung bunch of lunch...

[Mugato]

GRABE!!!!!!!!!! ANG PINAKA WALAN-KWENTA NA NAKAINAN KO..

WALANG KWENTA MGA CREW!! ANG BAGAL NG SERVICE PUCHA..

I JUST ATE YESTERDAY NIGHT DUON..

GRABE IT TOOK 40 MINS FOR A BUNCH OF LUNCH TO BE SERVED

AND 45 MINS TO HAVE A GLASS OF COKE WHAT A WASTE OF 120BUCKS

THIS SHAKEYS IS ON VALERO IN MAKATI

GRABE 1 HR LANG BREAK KO PUCHA PASPASAN PAG KAIN--

 

HAY THIS ESTABLISHMENT SHOULD BE CLOSED

ALL THE TIME I EAT IN HERE GRABE BAD EXP

IF IT S NOT FOR THE MOJO POTATOES

HAY.............. :grr:

 

 

Totoo magkasama kming kumain f#&k s@%t sobrang tagal talaga soda na nga lng inabot pa ng 30 mins. bago madal sa table namin nagwawala na nga c tenchi23...nagsisigaw na sa shakeys

[Marshall Bruce]

the only thing that keeps me from coming back from this place is their mojos n'dip.

 

the overall service...pagbigay ng food, bill, change..sobrang tagal.

 

mas matagal pa yung paghihintay ko sa pagkain ko dun e. :thumbsdownsmiley: