Dell Inhouse

[mark_pogi]

no offense. just got it somewhere. :hypocritesmiley:

 

 

Philippines Dell demotes dozens

By Juan Dela Cruz

 

This story’s title seems to be another piece of a bigger Dell Philippines direction-shift puzzle. Events like this raise fears among workers of a looming management plan of Dell to outsource again. The greater majority of the company has recently been abuzz with speculations fueled by events such as this.

 

Recently, Dell Quezon city Site Director Susheel Bhasin removed all of his direct subordinates, the Project Directors, and demoted them to Account Managers positions. Director Susheel himself revealed that these jobs were shaved because no other Dell sites have Project Directors except in the Philippines, and also due to “business needs”. This move has prompted at least one Project Director to resign upon learning of his sudden demotion.

 

The shake up doesn’t end there. The movements from above will likely affect those down below. It now seems certain that everybody in the operations management department down to the team managers will all be demoted. The original account managers are now performing duties of their subordinates the team managers, while the ranks of the team managers are now being reassessed to see any redundancy in duties. Some of the team managers have already been removed and replaced with L2 support tech as mentioned in a previous article.

 

In a recent meeting with employees, Director Susheel has vehemently denied the spreading rumors of Dell being outsourced to BPO’s like Teletech and Accenture. But it seems hard to convince people, when the facts on the ground do not back up management rhetoric.

 

Could this be a sign of financially trouble? Maybe. To some people, that could be worse!

 

 

 

at heto pa isa...

 

 

Dell Global Center Philippines Outsourced

By Juan Dela Cruz

 

It looks like the end is near for the Dell Global contact centers operating at two locations in the Philippines. It seems apparent that Dell will be outsourcing their contact centers again to established outsourcers. This development has gotten some of its call center employees in a state of panic and confusion for the past two weeks.

 

My source from inside Dell Philippines told me that phase one of these developments has already been completed when Teletech’s Vice President paid a visit to Dell’s biggest site in the city of Pasay to ink the deal. The second round is also in the works with Dell’s second biggest site located in Quezon City being handed over to Accenture very soon. Apparently, a third site which Dell had planned to put up in the southern city of Cebu has already been shelved since another outsourcing contract was awarded to Wipro BPO which recently established in that city.

 

Top level management has tried to keep a tight lid on the matter so as not to fuel speculations among the ranks but one of their senior managers unfortunately couldn’t keep his mouth zipped and accidentally slipped his tongue in a one of his meetings with the staff.

 

These developments have gotten a lot of Dell employees worried about their own future in the company. Most fear their salary and benefits will get slashed which is often the case in the Philippines. Some managers and supervisors fear for the jobs because some positions in Dell are reportedly redundant. I speculate this might also happen in Dell’s site in India. If it has worked in Philippines, the same model will be implemented in India.

[crazykalbo]

wow! it was really a good thing that I didnt pursue my career here. i passed everything and decided not to work in Dell. i was just curious of how the recruiting process works for Dell's Inhouse Call Center because I used to work for Etelecare's Matrix Program (Dell Account) for 1 year and 3 months. i got tired with Dell when I was still with Etelecare because of the absurd metrics and policies they enforce to agents (true enough as mentioned in a post above by a Dell Batch 1 agent).

[dark_fiber_guy]

Im using a Dell Inspiron 6400 and the color silver in the palm area are fading already, where is the best place to restore the original color of my DELL.

 

Thanks,

[Saeki®]

here's an email my colleague sent to me about dell.

 

where's the transparency?

 

HONESTLY, most batch 1 lowly agents were so disappointed and starting to lose hope because of what's going on. Most of us were not just an L1 agent when we applied here at Dell. Some were already SLs, L2s and tenured in our call center job. Now, we feel that we are being neglected and demanded to Make our Mark. WE ARE MAKING OUR MARK and giving the numbers that DELL is asking. But what we see now, the path that was promised to us is so blured. Some of my batchmates are now updating their resumes and applying for another job. I don't know if there's really a career path for us as DELL promised.

 

NAKAKAWALANG GANA... but as professionals we'll still do our part. But don't blame us if we consider career growth outside Dell.

 

This made me sad

Ive been with dell-eastwood for 1 year and 3mo.

at eto na ang pinakamatagal kong stay sa isang callcenter.

at wala akong planong mag resign..

 

batch 2 ako....

baka sa MOA itech...

ok naman kasi kami dito (my perseption po)

 

 

hiring ba ang dell ng part timers? or full tym dapat?

 

full time lang po eh

 

may day shift b sa dell?

 

dati dito sa eastwood meron. ngayon wala na

 

aha final interview panaman ako sa dell kaso lang wag nalang

 

aww.. sayang naman

 

no offense. just got it somewhere. :hypocritesmiley:

 

 

Philippines Dell demotes dozens

By Juan Dela Cruz

 

Dell Global Center Philippines Outsourced

By Juan Dela Cruz

 

ive read this posts before.

and some of them are true. some.... not exsistent.

 

typical filipino mentality i guess.........

 

kung sino ung namumunga...

un ang pinupukol lagi.......

 

oh well.........

[ladydredd]

to those who own dell machines and are asking where to get spare parts or have the computer repair/serviced, you can go to Accent Micro. thing is, if the machine is out of warranty(or bought abroad or from ukay-ukay), its better to have it fixed by your friendly neighborhood computer tech. or, if you know someone who works as a tech at Dell Manila, maybe you can ask him to fix it for a fee.

 

now, if you need spare parts, 'tis much better if you just source them locally. for example, your dell machine requires a 250-watt non-PFC PSU, you can have that replaced with any non-Dell branded PSU with the same spec. just be careful with the details though, check of course whether your other internal hardware has its corresponding power cable(or mobo socket, if we're gonna talk about the P1 and P2 cables) in the PSU you're gonna get. rule of thumb is, before you buy any spare part for your machine, make sure that your machine supports it, para walang compatibility issues.

 

best advice? have the machine diagnosed by a Dell-certified tech. im sure maraming ganyan dito, may Dell Manila na eh.

[frickph]

to those who own dell machines and are asking where to get spare parts or have the computer repair/serviced, you can go to Accent Micro. thing is, if the machine is out of warranty(or bought abroad or from ukay-ukay), its better to have it fixed by your friendly neighborhood computer tech. or, if you know someone who works as a tech at Dell Manila, maybe you can ask him to fix it for a fee.

 

now, if you need spare parts, 'tis much better if you just source them locally. for example, your dell machine requires a 250-watt non-PFC PSU, you can have that replaced with any non-Dell branded PSU with the same spec. just be careful with the details though, check of course whether your other internal hardware has its corresponding power cable(or mobo socket, if we're gonna talk about the P1 and P2 cables) in the PSU you're gonna get. rule of thumb is, before you buy any spare part for your machine, make sure that your machine supports it, para walang compatibility issues.

 

best advice? have the machine diagnosed by a Dell-certified tech. im sure maraming ganyan dito, may Dell Manila na eh.

 

 

I can help them.... i used to be part of dell technical support.....we troubleshoot desktop and printers when i used to work for them...if you have problems just pm me for my number and even for a service....pls indicate the system type and the service tag of it so that i can have a idea about the system .....I dont know if the admins will delete this but I just want to help those guys in need for their computers to be fixed....if you also have problems with spywares and malwares on your system count me in to help you guys......ciao! :mtc:

[sexmachine76]

This made me sad

Ive been with dell-eastwood for 1 year and 3mo.

at eto na ang pinakamatagal kong stay sa isang callcenter.

at wala akong planong mag resign..

 

batch 2 ako....

baka sa MOA itech...

ok naman kasi kami dito (my perseption po)

 

 

 

 

full time lang po eh

 

 

 

dati dito sa eastwood meron. ngayon wala na

 

 

 

aww.. sayang naman

 

 

 

ive read this posts before.

and some of them are true. some.... not exsistent.

 

typical filipino mentality i guess.........

 

kung sino ung namumunga...

un ang pinupukol lagi.......

 

oh well.........

 

Bakit ganun HR nyo sa MOA, sasabihin final interview tapos di na magko-callback? Sasabihin rescheduled yung final interview pero di ka bibigyan ng definite date. After that wala na. Di pa sasagutin follow up mo. That's so unprofessional.

[mark_pogi]

wow! it was really a good thing that I didnt pursue my career here. i passed everything and decided not to work in Dell. i was just curious of how the recruiting process works for Dell's Inhouse Call Center because I used to work for Etelecare's Matrix Program (Dell Account) for 1 year and 3 months. i got tired with Dell when I was still with Etelecare because of the absurd metrics and policies they enforce to agents (true enough as mentioned in a post above by a Dell Batch 1 agent).

congrats bro...

 

ur a free-man. i wish i could be like you. :thumbsupsmiley:

 

 

IMHO, Etelecare's Matrix Program is way too much for an agent to handle. isipin mo, one month na lang bago ka mapromote, biglang magpapalit ang Upper Management ng Criteria for promotion tapos hahanapan ka nila ng butas para hindi ka nila ipromote. :thumbsdownsmiley:

[mark_pogi]

Dell in MOA is now Teleperformance.

[Mistress Mia]

I just read this thread and the employment issue of Dell and their sentiments were true.

 

Yes, I worked for Dell and only stayed there for 6 months. The sale is way too hard and there is no commission. They will tell you it is upsell but the truth is 40% of your metrics is sales. 20% for the revenue and 20% for the margin considering that we are part of the core tech team. We receive 5-8 calls a day and to make a sale of such a high margin and revenue is absurd. But yeah, the management is strict but a lot of politics there and because of that, Dell Eastwood was closed last year.

 

Thanks to those who helped me. Mababait team mates ko. Hahahaha!

Edited October 4, 2015 by Mia Fujioka