_Pabling Posted September 17, 2006 Share Posted September 17, 2006 guys any body interested, pm me and send your email to benedictmpbarbieto@hotmail.com magkano starting? ano position? Quote Link to comment
sweetmia Posted November 2, 2006 Share Posted November 2, 2006 oi... meron ba dito nag cucustomer care sa dell?parang anlake kse ng sweldo..hehehesin toxic din ba ng tech ung cust care? kase isip ko kahit magkano sweldo yoko na tlaga mag dell tech..toxic! pero ung custcare ba ganun din? Quote Link to comment
wolvenhix Posted November 9, 2006 Share Posted November 9, 2006 syempre...kasi pag nakapagrefer ka ng isa dito..surely may pera ka din matatanggap..i should know..taga rito ako sa loob eh...hehe tama po ba? Quote Link to comment
bantz03 Posted November 23, 2006 Share Posted November 23, 2006 (edited) well being dell technician really depends on your experience. i have been working from a dell outsource company for almost 8 months. from what i know multiskilled agents have a chance to get higher salary. more than 21k for what i know but no idea. im actually from the desktop department then trained for portable then binalik n lang ako desktop kce kinakapos kami sa man power ng dell outsource partner but i support two departments ndi ko na trinatransfer sa ibang department ang iba kce madalas pag natransfer mo magagalit hahay. tlga mahirap ang dell pero pag nakuha mo naman ang kiliti ng mga customer kng papanu mo escalate magiging ok ang lahat promise. lahat naman ng call centers ganun. ewan ko ba bakit ok to comment hehehe Edited November 23, 2006 by bantz03 Quote Link to comment
disk_4_sale Posted November 27, 2006 Share Posted November 27, 2006 Gusto ko sana mag transfer as RS sa Dell, kaso dapat 90days na wala sa company na pinag trabahuhan ko ngayon. and base dun sa post before 24K lang binibigay ng Dell for RS, ano eto kasama na ba yung night diff? allowance etc.? How much ba ang RS ng Dell kasama na lahat lahat? para sa akin ok naman maging Dell TSR, kaunting tiyaga lang, part na ako ngayon ng escalation team sa site namin so may approval rights na ako, mas madali kapag may approval rights kayo and dispatching rights kasi mas maibibigay niyo yung gusto ng customer, nung inbound agent pa ako ang hirap hirap mag bigay ng mga parts sa customers... kaya medyo mahirap yung trabaho... Quote Link to comment
heavygatin_but_cutie Posted April 4, 2007 Share Posted April 4, 2007 Wow...may DELL thread pala... hmmm please allow me to share my thoughts on this... Does Dell hire management team even if we have no experience sa call centers? YES Dell hires people without any call center experience depends on the need of the business and the position that is opened. Some high level managers of Dell came from manufacturing companies or other industry especially in some management posts and the support groups. But for those in the floor, DELL is prioritizing those with tech support background or customer service experience. The company is starting to explore getting fresh grads. I'm planning to apply to Dell this morning... and judging from what I see here... Is it really that hard? hmmm hard..i guess a bit coz of the many requirements they are asking given the demand on the job. haha ok.. nyt shift ba lahat? hindi naman night shift lahat. may rotation din naman. for people in the production floor mostly ang demand ng work night shfit coz the customers are based in the US. For support groups, the time is flex. ano na balita sa dell?? hiring pa rin ba? yes..hiring pa din especially for the libis site. salary depends on ur experience kc, kung seasoned agent kau ng dell 21k un lowest nila without the allowances pa un, pro un lowest salary nila is 17k, they r opening a site now in eastwood for customer care kc most of the agents in pasay r for tech eh i agree. salary depends on the experience. meron pa rin tinatawag na min-max yan. i think for those starting 19k base and wala pa dyan ang compensation side. but then again, if you are experienced then the company follows a particular multiplier to compute for the salary of a prospective employee. base on market study, Dell is still at par or even exceeds daw the market in terms of starting pay. The site in eastwood is not for customer care. Customer care is based in their MOA, Pasay Office. the one in libis are for tech support for portables. in Pasay, they have the tech support and care support group. syempre...kasi pag nakapagrefer ka ng isa dito..surely may pera ka din matatanggap..i should know..taga rito ako sa loob eh...hehe tama po ba? yes...if an employee is able to get a successful referral meaning na hire ang ni-refer..then i think they get to have 7k per referral .. now i think they are offering trip to Bora for 2 for 7 successful referrals. Gusto ko sana mag transfer as RS sa Dell, kaso dapat 90days na wala sa company na pinag trabahuhan ko ngayon. and base dun sa post before 24K lang binibigay ng Dell for RS, ano eto kasama na ba yung night diff? allowance etc.? How much ba ang RS ng Dell kasama na lahat lahat? para sa akin ok naman maging Dell TSR, kaunting tiyaga lang, part na ako ngayon ng escalation team sa site namin so may approval rights na ako, mas madali kapag may approval rights kayo and dispatching rights kasi mas maibibigay niyo yung gusto ng customer, nung inbound agent pa ako ang hirap hirap mag bigay ng mga parts sa customers... kaya medyo mahirap yung trabaho... yes.. DELL went to an agreement with their Outsourced Partners. To protect the partnership, they adhere to the non-poaching policy. in terms of how much they get..again it depends on the experience and the current salary of the applicant. the company is really demanding in terms of work.. compensation hmmm... can't say much. but for those eyeing DELL to be their future employer... i won't discourage you ... like in other companies...there are pros and cons...key is weigh your options, study the salary and compensation package .. think long term ... research on the environment and culture before you decide. Quote Link to comment
chuker Posted September 13, 2007 Share Posted September 13, 2007 does anyone know someone in dell hr where i can pass my resume/CV? do they hire MBAs? Quote Link to comment
gobernor Posted September 19, 2007 Share Posted September 19, 2007 mga sirs and mams... not sure where to post this question but your replies are appreciated. ask ko lang po sana kung ano ang difference ng Level 2 tech support ng HP(hewlett packard) compared to Level 2 of Dell's. may offer kasi saken, kaso diko alam ang diskarte sa HP. i need feedback if HP's Level 2 are taking calls or doing "floorwalking" similar to Resolution Specialists of Dell. mahirap mapalaban ng 'di prepared. Thanks! Quote Link to comment
mark_pogi Posted October 12, 2007 Share Posted October 12, 2007 here's an email my colleague sent to me about dell. SOMEONE FROM BATCH 1 SA DELL ANG NAGPOST NITO. DI KO LANG ALAM KUNG TOTOO O HINDI. JUST GOT IT FROM THE FORUM OF PINOYEXCHANGE.COM where's the transparency? -------------------------------------------------------------------------------- I belong to batch one and I just want to let out what I'm really feeling about things that's going on. I don't intend to join PEx before but because of my disappointment, I joined just to air my side. first: The CONTRACT... on the contract that we signed, it was not indicated there that the salary payment scheme that the company's using is BI-WEEKLY. As an A5 lowly agent working on a night shift schedule, I am getting 9K + every two weeks that includes the night differential. What if I got a morning schedule? Magkano na lang ang makukuha ko? 7K? parang di ko yata kakayanin yun. Even if they say that you'll get 26 pays in a year, that would not suffice the bills that I need to pay. second: HIRING PROCESS. As I belong to Batch 1 lowly agent, when we signed the contract and was oriented, the management said that we have a career path at Dell. Now, Dell is hiring external applicants for RS and SL position. And this coming July, most of us will be regularize and eligible for applying for RS position and we think that time for sure, RS position will no longer available for us. third: The QMT. The penalties for committing such mistake is too harsh. Imagine, if you forgot to update or get the customer's email address you will get a Red alert. Red alert - High correspond to a suspension. The clearance for that is 6 months. And the next time you'll get a Red alert - High, you'll be terminated. It's hard to be perfect and we're only human and anytime we can commit mistakes. And I agree that QAs here at Dell are fault finders. fourth. HIRED PEOPLE. Some RSs, SLs, Area Managers that were hired were not so effective and are not fit to that position. I mean, some of these people even had some critical cases on their previous call center. They were the eyed and "mapolitika" and now they're here working at Dell. Yung iba sila nga yung mga nagpabagsak ng account. fifth: INTEGRITY AND SOUL OF DELL. these sentiments were already raised in some of our SMTs but none of these were directly answered by the management. where are our guidelines for such penalties? our guidelines? where are the answers for contract issues that we raised? where are the transparency here - DELL is now hiring 80 RSs? what about us after 6 months? HONESTLY, most batch 1 lowly agents were so disappointed and starting to lose hope because of what's going on. Most of us were not just an L1 agent when we applied here at Dell. Some were already SLs, L2s and tenured in our call center job. Now, we feel that we are being neglected and demanded to Make our Mark. WE ARE MAKING OUR MARK and giving the numbers that DELL is asking. But what we see now, the path that was promised to us is so blured. Some of my batchmates are now updating their resumes and applying for another job. I don't know if there's really a career path for us as DELL promised. NAKAKAWALANG GANA... but as professionals we'll still do our part. But don't blame us if we consider career growth outside Dell. Quote Link to comment
sampatsiaw Posted October 22, 2007 Share Posted October 22, 2007 hiring ba ang dell ng part timers? or full tym dapat? Quote Link to comment
mark_pogi Posted November 15, 2007 Share Posted November 15, 2007 hiring ba ang dell ng part timers? or full tym dapat?i think full-time hanap nila and mostly agent yung inoofer na position. dell called me one time and offered me an agent position but i refuse. :thumbsdownsmiley: Quote Link to comment
mangbok Posted November 15, 2007 Share Posted November 15, 2007 OT: I have a 2005 Dell PC which needs proprietary power supply replacement. Saan ba nagpapa-repair ng Dell PC? Quote Link to comment
chi master Posted December 30, 2007 Share Posted December 30, 2007 dell is a good call center -may libre kape-transpo allowance-agents are prioritized sa amin di... Quote Link to comment
smith_happens Posted January 10, 2008 Share Posted January 10, 2008 may day shift b sa dell? Quote Link to comment
markcute Posted January 15, 2008 Share Posted January 15, 2008 aha final interview panaman ako sa dell kaso lang wag nalang Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.