Customer Is Always Right!?

[shmilyso]

"customer's are NOT always right"

 

dapat fair lang noh! fair treatment...fair judgement...applies to all.

 

i had an experience recently, one of our customer's filed a complaint against me because i am the store supervisor of a convenience store...putcha! 10pm ng gabi, nasa loob ako ng office (wala sa selling area ha), i heard someone from outside na nag-iiskandalo, kse binuksan ng guard ung glass door dahil tinawag sya nung vendor sa labas...bakit? kse ung customer na galing sa loob, natapilok ata and she fell down, sa labas na un ha, wala na sa loob...lumapit ako, den iniskandalo na nya ko, kasalanan ko daw, bakit daw ganun pa-slant ung harap dapat daw ipapantay ko un, hindi ko daw sya tinulungan, she was crying daw for help, kasalanan ko daw, etc etc...basta ang tagal...i didn't apologize pero hindi naman ako sumagot ng pabalang, irereklamo daw nya ako...ha ha...e di nag-file ng complain sa barangay...i-delay ko nga...di pa ko uma-attend for 4 weeks coz sabi ng brgy, yaan ko daw un...now she's asking for money...i bet kaya wala sa kanyang tumulong sa labas (mga vendors & pedicab drivers saw her) kse nawalan ng gana, ikaw ba tutulong ka sa ganyang tao...but whatever happens I WON'T APOLOGIZE and wala sya makukuha sa king money noh!

 

kaya all the time, kung gusto natin maging ok ang treatment ng iba towards us...let's do the same.

[solar_titanium]

We're all customers whether we're in customer service or not. We still cannot deny that without customers businesses will die. But ever since I became a CS agent I have learned to respect those who are in the same field as I am. Pag tumatawag ako sa Smart or sa PLDT I tend to be nicer because I see myself in their shoes even though I am their customer, pero minsan napapansin ko rin na nagiging aggressive ako one thing I've learned from those blasted irrational Americans.

[Guest airmax]

"customer's are NOT always right"

 

dapat fair lang noh! fair treatment...fair judgement...applies to all.

 

i had an experience recently, one of our customer's filed a complaint against me because i am the store supervisor of a convenience store...putcha! 10pm ng gabi, nasa loob ako ng office (wala sa selling area ha), i heard someone from outside na nag-iiskandalo, kse binuksan ng guard ung glass door dahil tinawag sya nung vendor sa labas...bakit? kse ung customer na galing sa loob, natapilok ata and she fell down, sa labas na un ha, wala na sa loob...lumapit ako, den iniskandalo na nya ko, kasalanan ko daw, bakit daw ganun pa-slant ung harap dapat daw ipapantay ko un, hindi ko daw sya tinulungan, she was crying daw for help, kasalanan ko daw, etc etc...basta ang tagal...i didn't apologize pero hindi naman ako sumagot ng pabalang, irereklamo daw nya ako...ha ha...e di nag-file ng complain sa barangay...i-delay ko nga...di pa ko uma-attend for 4 weeks coz sabi ng brgy, yaan ko daw un...now she's asking for money...i bet kaya wala sa kanyang tumulong sa labas (mga vendors & pedicab drivers saw her) kse nawalan ng gana, ikaw ba tutulong ka sa ganyang tao...but whatever happens I WON'T APOLOGIZE and wala sya makukuha sa king money noh!

 

kaya all the time, kung gusto natin maging ok ang treatment ng iba towards us...let's do the same. 

<{POST_SNAPBACK}>

 

baka kung ako na mura ko ung customer na un. e kung tatanga sya kasalanan na nya un. e di magdemanda sya.

[TheGeneral]

The level of customer service we extend depends on the rules of engagement dictated by your company's policies. To say whether the customer is always right or not is subjective. Here in the Philippines, most companies, specially multinationals, exercise outmost tolerance for customers in adherence to their protocol. You will notice that most businesses that confronts customers are the small ones which do not have a brand name to protect and can afford to do so since they will only lose one or two customers. The amount of impact a vendor-customer conflict is relative the amount of damage a small issue (which can escalate to damaging proportions) can do to the business.

[Guest airmax]

dapat up to a certain extent lang sila tama

[strong_cock]

In a perfect world, customer is always right, but we don't live in a perfect world.

[grandia]

In a perfect world, customer is always right, but we don't live in a perfect world.

<{POST_SNAPBACK}>

i agree with u!

[Pepeng Manas]

at least always make them believe they are.

[Guest airmax]

for me no

[makeurday64]

Yes, this saying is correct, if you are in working with Clients and Customer Relations Department. :upside:

[Reerenz]

Why do customer complains?

1. If they do not satisfied the service you provide!

 

For the customer point of view:

1.Meaning thats right!

 

For the management point of view:

1. Settle down the problem by conversation/ interaction.

2. There is a room for improvement to succed business.

 

Remember we are all customers!!!

 

 

Note: Put yourself in the shoes of a customer what can you say? :cool:

[Southern King]

sometimes

[binoyski71]

Why do customer complains?

1. If they do not satisfied the service you provide!

 

For the customer point of view:

1.Meaning thats right!

 

For the management point of view:

1. Settle down the problem by conversation/ interaction.

2. There is a room for improvement to succed business.

 

Remember we are all customers!!!

Note: Put yourself in the shoes of a customer what can you say? :cool:

 

 

[Alexandra®]

Yes, this saying is correct, if you are in working with Clients and Customer Relations Department. :upside:

<{POST_SNAPBACK}>

 

 

i agree with you...whether they are right or wrong...

[DJTranz]

ummmm...........

 

i still prefer "CUSTOMERS MUST ALWAYS BE TREATED RiGHT"

 

and not that "they are always right"