Customer Is Always Right!?

[papable]

Within reason, yes

[goddessofperpetualdeliciousness]

ummmm...........

 

i still prefer "CUSTOMERS MUST ALWAYS BE TREATED RiGHT"

 

and not that "they are always right"

<{POST_SNAPBACK}>

 

i think that would be the better way of saying that. in customer service, it's not what you say but HOW you say it.

because they think that we think that they are always right, they also have the tendency to abuse. they maybe kings but they are not always right. :hypocritesmiley:

[NightMarket]

Generally true but every rule has an exception!

[kiko machine]

someone told me that

 

Customers are not always ryt

But they deserve to be treated ryt....

[PageDown]

I remembered when I took the exam here sa company namin. An essay was also given as part of the qualifyng eam. The question:

The customers are always right. Why?

 

I immeidately wrote the essay and I wrote, "The customers areNOT always right. What if they are doing WRONG?"

 

Etc... etc... etc...

[chaotix]

i think that would be the better way of saying that. in customer service, it's not what you say but HOW you say it.

because they think that we think that they are always right, they also have the tendency to abuse. they maybe kings but they are not always right.  :hypocritesmiley:

<{POST_SNAPBACK}>

 

after almost 20 years in a service industry, you are quite right, customers have a tendency to abuse. just take a look at a crowded jollibee or macdonalds outlet and see what kind of abuse the service crew put up with. on the other hand, 90% of my clients are very understanding and cooperative. so i guess that more than makes up for dealing with the a******s.

 

chaotix

[Lady_Snake]

they are not always right.. but you make it seem that they are.. and let them know their part in the mess too!

 

There is a way to say things so that people won't get offended...

[thrall]

they're not always right of course. But just make them feel right.

[chaotix]

they're not always right of course.  But just make them feel right.

<{POST_SNAPBACK}>

 

easier said than done

[thrall]

well no choice unless gusto mo mawala cliente mo o customer....

[gr82d8]

No they are not but you have to pretend that they are... parang yung nasa movie na waiting. :sick:

[thrall]

No they are not but you have to pretend that they are... parang yung nasa movie na waiting.  :sick:

<{POST_SNAPBACK}>

Mismo

[xhalaguena]

it totally depends...put yourself in the shoes of the customer...for we are all customers in this big wide world.

[wandering_mind]

Only within reason and if he/she is the 'paying type'

[likqyd]

well i guess Im just looking for a place to get this thing off my chest....

 

 

 

About a couple of months ago I had my sister bring my Timex watch to one of there shops in Alabang for repair. After a couple of weeks I picked up the watch at there store and paid for all the nessesary fee's. At that time I was sorta happy with their service, the repairman was quite friendly and was showing off his work, telling me that with his ingenuity he actually saved me a couple of pesos and weeks of waiting.

 

So after about a week the watch was working prefectly but then I took the watch swimming! After about a minute of swimming the watch started to take in water!!!! So i tried to remove the watch but it was too late and eventually the LCD just started fluttering and eventually went dead. Now since i was at an outing i never really got pissed. Now before I had the watched repaired i wore that watch to every body of water the i got the chance to swim in and it never took in water. It even has a mark on the face saying that it was water proof to 50 Meters!

 

So when i got back to Manila i went straight to the shop and complain! When i got to speak to the manager and told her my problem, i was really surprised about her answer! She told me that there watches should only be used under running water! I was really dumb founded and i wanted to tell her that 'miss meron bang nakasulat na TANGA sa noo ko?' After further arguing with the manager she changed her statement and said something about repair policy that once a watch was repaired by them they can no longer guarantee that the watch will stay water proof. So they ask me if i was informed by this policy and i said no, I said my sister was the one who dropped off the watch. So i called up my sister and asked her if she was also informed of this policy but unfortunately she was not. You cant even find the policy written on the reciept!

 

To make a lllllllllooooooooooonnnggggg story short there are now asking me to pay for the watch that was damaged bec. of some fault on the part of their employee. :cool: