Customer Is Always Right!?

[Guest Dobermaxx]

The trick is to let the customer think that they're right even though they are totally wrong. :goatee:

[nudecrocodile]

Customer is not always right but has rights...

[nudecrocodile]

Customer is not always right but has rights...

[ELmokong]

in terms of what they want.. probably they are right.. but there are certain rules the service person is bound to follow... the service needs to be fair for both sides.. not just the customers.

[brooklyn_meyer]

Not at all times!

[mariejoy]

not all the time kasi sometimes customers are really "makulit".

[lyonhart17]

customers should always be right...we get our money from them so no matter how unbearable they are we should do what they want in order for us to have some food on the table...

[in_style]

not all the time.

inasmuch as there are establishments which are lax with there service

and quality control, there are also customers who are pain to deal with.

at the end of the day, as long as the companies give their best and handle

their customers the best way they can, things will run smoothly.

[Kali_Angel]

of course di palagi...

pero not necessarily na dapat mong sabihin sa customer yun...

customer still deserves respect (kahit talaga minsan, nilalait na tayo)

 

pero mas ok yung ipaintindi mo yung tama in nice way pa ren..

[Guest BDC0425]

hindi kase may mga abusado

 

 

 

:mtc: :mtc: :mtc:

[raspberry]

Nope!! That is not always right. Ive been taking calls for US clients, and all I can say is, American customers are damn stupid and irrational. They are more illogical and they always pretend that they are better people than us. What a crap!!! I sure hate my job, i hate all white, black, hispanics, spanish, chinese and vietnamese crooks living in the US. Arrgghhh......

[binoyski71]

I'm with the telecoms industry and service is what we do...

 

The answer is YES!

 

OT: i hope this is also shared by other people in you industry... we are hearing horror stories on the matter of "customer service"...

[Guest airmax]

Yan ang patakaran dito. Sa America may sign sila sa bawat commercial est. "We have the right to refuse service to anyone". So basically kahit customer ka wala kang karapatang magaasta ng wala sa lugar. I used to have a friend na ultimong mainitin ang ulo sa mga waiter. Nagkamali lang sa bill or sa order ung waiter. Pinahihiya nya. One time nasa Gerry's Jupiter Makati kami. E may mga bouncer doon. Minsan nagkamali ng bill ung waiter. Binuhusan ba naman nya ng coke ung bill. Sa inis namin iniwan namin sya. Para kasing walang pinagaralan ang dating eh. Ayon nilapitan sya ng mga bouncer. Well from that day on he learned his lesson the hard way.Hindi naman sya sinaktan pero sinindak lang ng mga bouncer. Serves him right.

 

Sa US namin iba ang patakaran nila. You have no right to abuse your privileges as a customer. Sisigawan ka talaga doon. Tsaka ang maganda doon. Kahit kausapin nila ung manager at nasa tama ung employee. Kakampihan nila ung empleado nila. Unlike dito sa atin baligtad kadalasan. Nung nagwork ako sa cell store ng bro. ko sa US. Ayon ang dami naming binabarang abusadong customer.

Kaya nga gustong gusto ng mga American Companies na magpa outsource dito dahil ang alam nila ang Pinoy di nasagot basta basta

[ahleks_leklek]

yes...pero meron mga costumer na nd mo malaman kung nd marunong magbasa o makaintindi...pero they have the right as a costumer so i extend nlng ung tolerance ko when it comes to that point.

pero nd sa lahat meron kasing costumer na bastos at parang walang pinag aralan so kailangan lng na ilagay sila sa dapat kalagyan...pero so far wla pa nmn ganon..thank god..

[skipper6983]

i think it should be always in this case that "Customers are always right!" because if this were true, then we won't be really serving them, isn't it? imagine them recommending some ideas, which to the best of our education and experience tells us that it can't really be then all hell break lose just so because, we agreed with them eventhough knowing that what they thought was not right. I guess it should appropriately be re-phrased to "Customer is King". Because we serve them and we put their interest infront of us. If we know something is not right, we have the duty to tell them afront what we thought should be done instead. Just like my customer friend tells me alwys when i was just s newbie engineer "I'm not paying you to agree with me. I'm paying you to challenge my thoughts.."