Call Center Side Effects

[jayrulezzz]

nakaka bobo..imagine saying the same crap eveydays 8hours a day......its just the pay that gets me going

 

i could say back pain and baldness

[fh2006]

K lang yan? Kung saan ka kikita at masaya ka sa ginagawa mo? SA Hirap ng buhay ngayon kailangan lang maging

practical tayo. At di k nakakaperwisyo ng kapwa. It's still a profession and source of living. Diskarte lang sa buhay.

[jammin]

And I'm back, just for starters, it may work either way! You may like it or hate it but in the end it wld be the lesser of two evils...

[<warriorofjah>]

ngayon ko lang nakita 'tong thread na 'to..

 

anyway, been in the industry for about 3 years now. started out as a directory assistance operator, then shifted to a fraud analyst for a foreign bank, then currently, became a loan processor for a mortgage lender in the US. all i can say is that the call center job is actually like any other local job available in the country.. outsourced nga lang sila. downside of the job? obesity, amnesia, low blood count, vertigo, throat, heart, and lung problems (coffee, smoking, & too much talk), a less-than-better sex life (on the contrary...) broken relationships, broken families, etc. ang dami eh. but bottom line: kung ano ang ginagawa ng customer service rep ng globe, smart, pldt, citibank, SCB, unilever products, etc. ganung din sa call center jobs na nagsilipana ngayon.. yun lang..

[_Honey_]

it really works for me.. at some point.

- working nightshift is good coz i hate the sun. i hate when it's too hot. less traffic. less crowd

- pay is good. and i love the western culture in terms of business. very transparent. i get to know what the result of my work and my working environment is very healthy. they motivate the agents really good and positive criticism helps a lot.

 

however..

i became more impatient. since assertive, direct to the point and hindi paikot-ikot ang ugaling kelangan sa trabaho ko, un na rin ung nakasanayan ko sa buhay outside work. i mean, i begin hate waiting. i want to get answers right away. i get demanding.

 

-- i never got sick. but my eyebags are bigger. less social life. and gasgas throat mo. hehe!!

-- good thing may vacation leaves. you can unwind once in a while..

Edited May 18, 2007 by _Honey_

[rodstryker]

broken relationships, i agree to that..

throat problems, experiencing that now...

obesity? how i wish na tumaba ako kahit konti. haha.

[CHINITALOVER]

hi, pajoin pow...

side effects!? nahihiyang ako s CC, kya nanaba ako, prang lobo.hehe.

nung pmsok ako d2 9 months ago, ok pa ko. then on my 1st month, ive noticed na medyo lumalaki n ko, pro la ko gnwa, hehe. tpos d n ngkasya ung mga pants ko den every payday bumibili n ko ng mga pants n mas maluwang kc wla n tlga kasya,... la kcng exercise eh, kc bunog mgdamag nakaupo k lng, ngata ng ngata, tpos after shift, antok k n. pgkagising mo, nkakatamad nmn kng mggygym k p. kya tulog n lng ule o kain n lng.

in 3-4 months tym, alis n ko s CC, not bcoz im not being paid off well, work concerns or watsoever pro gs2 kng maexercise ako hbang ngwowork, just lyk my previous work.

 

Hahaha!!! This made me laugh...coz more or less, we have the same experience and line of thought... :flowers:

[MPP]

nakaka bobo..imagine saying the same crap eveydays 8hours a day......its just the pay that gets me going

 

 

dude, that's why you have the "talking points." it's up to you kung magpapakabobo ka. :headsetsmiley:

 

 

para di OT, hirap matulog lalo na ngayong summer.

Edited May 18, 2007 by MPP

[BigDaddy2]

mas maganda tech support kasi new problems every day but same crappy customers...

[hsmeilop]

my friend died of a heart attack while working in convergys. he was 40 or 41? damn! :(

[Guest Leviticus]

however..

i became more impatient. since assertive, direct to the point and hindi paikot-ikot ang ugaling kelangan sa trabaho ko, un na rin ung nakasanayan ko sa buhay outside work. i mean, i begin hate waiting. i want to get answers right away. i get demanding.

 

-- i never got sick. but my eyebags are bigger. less social life. and gasgas throat mo. hehe!!

-- good thing may vacation leaves. you can unwind once in a while..

I can relate to the being direct to the point and being assertive. namana ko after 3 years working in a call center (as an IT Supervisor).

 

tapos nagstartup ako ng BPO here sa province ko. terror raw ako sabi ng mga employees and staff. masyado akong frank. madali uminit ang ulo ko lalo na kapag may tinatanong ako (direct to the point question) and then what is given me is "excuses" or flattery.

 

just today I was just asking a simple question to one of my staff. he can't give a straight answer, can't seem to give me a simple yes or no answer. I repeated the same question for three times, each time getting different answers. napagsabihan ko tuloy because he was giving me the run-around. come evening/graveyard shift hindi pumasok, nagkasakit raw.

 

he is sooooo fired.

[jojo]

mahirap matulog ng normal na oras...

[lost4words]

Nakakasabay mo lahat ng sira ulo at lahat ng possible threats ng gabi...

 

Less exercise...

 

Pero this is where I'm happy so far...

 

At nakakaprovide ako sa daughter ko.

[SoulMTC]

Ngayong wala na sa CC industry... I still feel the side effects... I am still very critical sa mga customer service people... I cant help it na nasanay na ako magbigay ng A+ na Customer Service then this people around give you crap... kaya i loose my patience at time.. I go with the where is your manager spiel... hehhehehe

[Kharnall]

3 years ako cc industry. i started as agent since it was major career change for me ( imagine ex - army officer to cc agent ) . at first i sucked on accent ( totally suck...grammar was good but my accent was less desirable ) my three months in Fort bragg , NC was no help. So i had to retake accent again, pasng - awa nga ako as i recall.

 

then came prod traning, ok yun dahil ECE grad ako with CompE units so yung telecommunications acct nakayanan ko. then came the little things ,like call flow, quality, aht, hold time, aux time , schedule and break adherence , Upselling etc, AVAYA???? ( wtf.....ano to ? ). Pag dating ng learning lab ...namputa muntik ako nag mental block nun.

 

Night shift was ok at first coz it was easier for me. Bigla nag closing shift team ko 0400 - 1300h tapos split off, that started everything...tumaba ako bigla , sore and itchy throats, luckily hindi ako nagka sakit. i talk when i sleep, " thank you for calling......, yes sir, it would be better to take advantage and such. Sup ko nag problema stats ko - aht target is 600 sec , mine was 1800 , QA target 90++, ( suwerte na lang kung mak 85 ako ) , hindi ako marunong mag upsell, transitioning pa lang, wala na, palaging galit bp ko 100++ /120 3 months straight .

 

5 mos ako non existent sex life. ( hindi pa ko MTC member nun....i didn't know that MTC existed till last year ) , lahat puro speed, speed drinking , speed napping, speed bathng, speed dressing, speed eating. 3 months ako fav cust ng mcdo, yellow cab, 7 eleven, mini stop, chow king, star bucks or seattles best. Chain smoker na ako by that time.

 

after 6 months my attitude adjusted as well as my outlook. i started recieving commissions minimum of 20k a month not including OT sales , Ot work hours , rest day OT, Holiday OT ... adik sa OT ( legal yun...walang slamming ... it came to a point na tinawagan ang mga cust ko to confirm kung full disclosure ba sales ko ) kalahati ng regular salary ko pinap - inom ko na sa team or pundo for team building . 4 months after hindi na mabayaran ng buo and commissions ko, butil butil na binibigay- pending verification pa daw ( pero pag folow up sa account ginamit na ng cust ang prods ) .

 

Submit ako letter of resignation dahil gusto ko lipat iba cc - pioneer batch same acct. instead exit interview, interview for sup..... ayon naging Sup ako nang walang oras . Panibagong adjustment , balik stress na naman.

kung gaano kasakit ng ulo binigay ko sa Sup when i was agent , 18x binigay yung team na assign sa akin. 2 months na refresher training, naka recover rin.

 

After that ... lateral promotion WF analyst .... the best post of all. Now , im enjoying cc life , once i a while i do 3 weeks Active Duty training for the Army but i miss the young pretty gurls and the sexy Sups, the virgin trainees, cute trainer. Im earning more than a general makes in 1 month.

 

advise ko lang sa mga bagohan is.....

 

- try to cut down smoking, or do away with it if possible.

- don't always schedule your drinking sessions, be spontaneous, just make sure that you don't drink too much that you wont make it to your shift.

- workout or do some physical activity every week ( sex 2ce a week minimum or do something sporty 3ce a week , go to a gym or play your fav sport. stress is a result of bad working habits, call center job requires you us to use our brain almost 80% while our body does nuthing ...kayo do something for yor body.

- use your VL's and SL's sparingly and wisely

- never go to boracay or dakak using your own money, use the company's money.

- be and Avid MTC member - if your log-in doesnt have internet conection , find a log-in that has one.