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mrbeans

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    The PLDT Complaint Thread

    in Service Reviews

    Posted

    Eto email ko kanina sa 'customercare@pldt.net'

     

    Good day,

     

    Last August 23, 2006, I called your Customer Service Hotline multiple times to report my technical problems with my phone line (****650). I don’t have a dial tone but when I tried calling my number, I can hear it ringing. I was able to speak with many CSP’s and Supervisors but the problem still persist.

     

     

     

    Now, to found out that my line is out of service due to none payment. How can this be if I’m not getting any service from your company for the past 4 months?

     

     

     

    I need your explanation on this matter and I demand to reconnect my phone line as soon as possible or this will be escalated to higher management.

     

     

     

    If there will be any charges, please spend time checking my records as to when I should really be charged for the service.

     

     

     

    This is not the first time I’m sending an email because your contact center is no good at all.

     

     

     

    I want your company to provide a good service for my hard earned money.

     

     

     

    From a very unhappy customer.

     

    Now my question is baka meron sa inyo na may alam ng direct email address ng mga big boss ng PLDT? pakipost naman...thanks

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