i've had regular dealings with bpi, bdo, metrobank, rcbc and pbcom. my opinions will are based solely on my experiences... among these pbcom is good with service. they return my calls (few banks do this). metrobank is also good. since we know the staff, we leave the number card with our transaction and we come back to pick up the processed transaction papers. bdo and rcbc offer decent service. problem with bdo is there's no number system so when there's many people you play musical chairs and have to keep moving.
the worst is easily bpi!!! it's just that our customer deposits in a bpi acct to pay us or else we'd close it. they are arrogant, slow, condescending, you name it. they have a sense of tisoy/tisay elitism. once deposited a large amount of money (they don't seem to really care about money but your ethnic descent - kailangan tisoy/tisay). i heard they don't like to hire chinese at their head office as well. for trying to confirm a deposit i was put on hold for so long that i walked to the branch instead (5 minutes lang =)) sure enough the phone was just on the table and the officer was typing something. so i walked up and said "it's faster to walk here than call a" so pahiya siya and di na naulit yung slow service. hahaha... another branch medyo tinarayan pa ako ng staff to wait for our statement printed out instead of confirmation by phone. they don't understand that sometimes we need to know immediately. this is why many people (rich or not) do not like dealing with them. mahirap kausap, mayabang pa. but they are normally considered the best and most profitable bank. it's the stability that people are after. there was a bpi branch though that had good service.
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i've had regular dealings with bpi, bdo, metrobank, rcbc and pbcom. my opinions will are based solely on my experiences... among these pbcom is good with service. they return my calls (few banks do this). metrobank is also good. since we know the staff, we leave the number card with our transaction and we come back to pick up the processed transaction papers. bdo and rcbc offer decent service. problem with bdo is there's no number system so when there's many people you play musical chairs and have to keep moving.
the worst is easily bpi!!! it's just that our customer deposits in a bpi acct to pay us or else we'd close it. they are arrogant, slow, condescending, you name it. they have a sense of tisoy/tisay elitism. once deposited a large amount of money (they don't seem to really care about money but your ethnic descent - kailangan tisoy/tisay). i heard they don't like to hire chinese at their head office as well. for trying to confirm a deposit i was put on hold for so long that i walked to the branch instead (5 minutes lang =)) sure enough the phone was just on the table and the officer was typing something. so i walked up and said "it's faster to walk here than call a" so pahiya siya and di na naulit yung slow service. hahaha... another branch medyo tinarayan pa ako ng staff to wait for our statement printed out instead of confirmation by phone. they don't understand that sometimes we need to know immediately. this is why many people (rich or not) do not like dealing with them. mahirap kausap, mayabang pa. but they are normally considered the best and most profitable bank. it's the stability that people are after. there was a bpi branch though that had good service.