How do you assess SMART communications services? Claiming to be the #1 in wireless network should be accompanied by a distinct customer service. Let's spill it out!
1. Check out their on-line facility and you'll see not just one VERY SMART indications of their so called technology: Boasting their on-line billing, check it out if you can see a single bill. Btw, this has been for ages now.
Change some details through their wirelss center then check out the changes via their on-line facility and see if it matches.
2. Go to their wireless center, take a number then watch a movie. It takes them really long intervals in assisting clients not to mention the very welcoming face & getures of their guards.
3. Email them your concerns and wait 24 hours for their VERY SMART reply, normally asking you things that their database should already have the first time you registered with them. Ask a question or provide you reply then wait for another 24 hours if you are lucky. A normal customer concern will have turn-around time of say 1 week before you get an answer, which if you'll look at it doesn't always give you the answer to your queries.
4. Check on their promos, for example phones for retention plan some phone models has been posted way to premature that they don't even have a stock of it and they will tell you that they will contact you once available and that the normal waiting period is 4 weeks and wait forever. The supposed new phone model is not anymore new when they release it. It sucks!
There sure be more...... let's talk about it and see how SMART the so called CUSTOMER CARE it is. :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley:
to SMART employees, its not all about you... its about the SMART system.... Peace!
The SMART Complaint Thread
in Service Reviews
Posted
How do you assess SMART communications services? Claiming to be the #1 in wireless network should be accompanied by a distinct customer service. Let's spill it out!
1. Check out their on-line facility and you'll see not just one VERY SMART indications of their so called technology: Boasting their on-line billing, check it out if you can see a single bill. Btw, this has been for ages now.
Change some details through their wirelss center then check out the changes via their on-line facility and see if it matches.
2. Go to their wireless center, take a number then watch a movie. It takes them really long intervals in assisting clients not to mention the very welcoming face & getures of their guards.
3. Email them your concerns and wait 24 hours for their VERY SMART reply, normally asking you things that their database should already have the first time you registered with them. Ask a question or provide you reply then wait for another 24 hours if you are lucky. A normal customer concern will have turn-around time of say 1 week before you get an answer, which if you'll look at it doesn't always give you the answer to your queries.
4. Check on their promos, for example phones for retention plan some phone models has been posted way to premature that they don't even have a stock of it and they will tell you that they will contact you once available and that the normal waiting period is 4 weeks and wait forever. The supposed new phone model is not anymore new when they release it. It sucks!
There sure be more...... let's talk about it and see how SMART the so called CUSTOMER CARE it is. :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley:
to SMART employees, its not all about you... its about the SMART system.... Peace!