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#81 heavygatin_but_cutie

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Posted 05 April 2007 - 02:47 AM

Wow...may DELL thread pala... hmmm please allow me to share my thoughts on this...

Does Dell hire management team even if we have no experience sa call centers?


YES Dell hires people without any call center experience depends on the need of the business and the position that is opened. Some high level managers of Dell came from manufacturing companies or other industry especially in some management posts and the support groups. But for those in the floor, DELL is prioritizing those with tech support background or customer service experience. The company is starting to explore getting fresh grads.

I'm planning to apply to Dell this morning... and judging from what I see here...

Is it really that hard?


hmmm hard..i guess a bit coz of the many requirements they are asking given the demand on the job.

haha ok.. nyt shift ba lahat?


hindi naman night shift lahat. may rotation din naman. for people in the production floor mostly ang demand ng work night shfit coz the customers are based in the US. For support groups, the time is flex.

ano na balita sa dell?? hiring pa rin ba?


yes..hiring pa din especially for the libis site.

salary depends on ur experience kc, kung seasoned agent kau ng dell 21k un lowest nila without the allowances pa un, pro un lowest salary nila is 17k, they r opening a site now in eastwood for customer care kc most of the agents in pasay r for tech eh


i agree. salary depends on the experience. meron pa rin tinatawag na min-max yan. i think for those starting 19k base and wala pa dyan ang compensation side. but then again, if you are experienced then the company follows a particular multiplier to compute for the salary of a prospective employee. base on market study, Dell is still at par or even exceeds daw the market in terms of starting pay. The site in eastwood is not for customer care. Customer care is based in their MOA, Pasay Office. the one in libis are for tech support for portables. in Pasay, they have the tech support and care support group.

syempre...kasi pag nakapagrefer ka ng isa dito..surely may pera ka din matatanggap..i should know..taga rito ako sa loob eh...hehe tama po ba?


yes...if an employee is able to get a successful referral meaning na hire ang ni-refer..then i think they get to have 7k per referral .. now i think they are offering trip to Bora for 2 for 7 successful referrals.


Gusto ko sana mag transfer as RS sa Dell, kaso dapat 90days na wala sa company na pinag trabahuhan ko ngayon. and base dun sa post before 24K lang binibigay ng Dell for RS, ano eto kasama na ba yung night diff? allowance etc.? How much ba ang RS ng Dell kasama na lahat lahat?
para sa akin ok naman maging Dell TSR, kaunting tiyaga lang, part na ako ngayon ng escalation team sa site namin so may approval rights na ako, mas madali kapag may approval rights kayo and dispatching rights kasi mas maibibigay niyo yung gusto ng customer, nung inbound agent pa ako ang hirap hirap mag bigay ng mga parts sa customers... kaya medyo mahirap yung trabaho...


yes.. DELL went to an agreement with their Outsourced Partners. To protect the partnership, they adhere to the non-poaching policy. in terms of how much they get..again it depends on the experience and the current salary of the applicant.

the company is really demanding in terms of work.. compensation hmmm... can't say much. but for those eyeing DELL to be their future employer... i won't discourage you ... like in other companies...there are pros and cons...key is weigh your options, study the salary and compensation package .. think long term ... research on the environment and culture before you decide.

#82 chuker

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Posted 13 September 2007 - 01:13 PM

does anyone know someone in dell hr where i can pass my resume/CV? do they hire MBAs?

#83 gobernor

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Posted 19 September 2007 - 05:07 PM

mga sirs and mams...

not sure where to post this question but your replies are appreciated.

ask ko lang po sana kung ano ang difference ng Level 2 tech support ng HP(hewlett packard) compared to Level 2 of Dell's.

may offer kasi saken, kaso diko alam ang diskarte sa HP. i need feedback if HP's Level 2 are taking calls or doing "floorwalking" similar to Resolution Specialists of Dell. mahirap mapalaban ng 'di prepared.

Thanks!

#84 mark_pogi

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Posted 12 October 2007 - 07:10 PM

here's an email my colleague sent to me about dell.

SOMEONE FROM BATCH 1 SA DELL ANG NAGPOST NITO. DI KO LANG ALAM KUNG TOTOO O HINDI. JUST GOT IT FROM THE FORUM OF PINOYEXCHANGE.COM



where's the transparency?


--------------------------------------------------------------------------------

I belong to batch one and I just want to let out what I'm really feeling about things that's going on. I don't intend to join PEx before but because of my disappointment, I joined just to air my side.

first: The CONTRACT... on the contract that we signed, it was not indicated there that the salary payment scheme that the company's using is BI-WEEKLY. As an A5 lowly agent working on a night shift schedule, I am getting 9K + every two weeks that includes the night differential. What if I got a morning schedule? Magkano na lang ang makukuha ko? 7K? parang di ko yata kakayanin yun. Even if they say that you'll get 26 pays in a year, that would not suffice the bills that I need to pay.

second: HIRING PROCESS. As I belong to Batch 1 lowly agent, when we signed the contract and was oriented, the management said that we have a career path at Dell. Now, Dell is hiring external applicants for RS and SL position. And this coming July, most of us will be regularize and eligible for applying for RS position and we think that time for sure, RS position will no longer available for us.

third: The QMT. The penalties for committing such mistake is too harsh. Imagine, if you forgot to update or get the customer's email address you will get a Red alert. Red alert - High correspond to a suspension. The clearance for that is 6 months. And the next time you'll get a Red alert - High, you'll be terminated. It's hard to be perfect and we're only human and anytime we can commit mistakes. And I agree that QAs here at Dell are fault finders.

fourth. HIRED PEOPLE. Some RSs, SLs, Area Managers that were hired were not so effective and are not fit to that position. I mean, some of these people even had some critical cases on their previous call center. They were the eyed and "mapolitika" and now they're here working at Dell. Yung iba sila nga yung mga nagpabagsak ng account.

fifth: INTEGRITY AND SOUL OF DELL. these sentiments were already raised in some of our SMTs but none of these were directly answered by the management. where are our guidelines for such penalties? our guidelines? where are the answers for contract issues that we raised? where are the transparency here - DELL is now hiring 80 RSs? what about us after 6 months?

HONESTLY, most batch 1 lowly agents were so disappointed and starting to lose hope because of what's going on. Most of us were not just an L1 agent when we applied here at Dell. Some were already SLs, L2s and tenured in our call center job. Now, we feel that we are being neglected and demanded to Make our Mark. WE ARE MAKING OUR MARK and giving the numbers that DELL is asking. But what we see now, the path that was promised to us is so blured. Some of my batchmates are now updating their resumes and applying for another job. I don't know if there's really a career path for us as DELL promised.

NAKAKAWALANG GANA... but as professionals we'll still do our part. But don't blame us if we consider career growth outside Dell.

#85 sampatsiaw

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Posted 22 October 2007 - 03:56 PM

hiring ba ang dell ng part timers? or full tym dapat?

#86 mark_pogi

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Posted 15 November 2007 - 02:42 PM

hiring ba ang dell ng part timers? or full tym dapat?

i think full-time hanap nila and mostly agent yung inoofer na position.

dell called me one time and offered me an agent position but i refuse. :thumbsdownsmiley:

#87 mangbok

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Posted 15 November 2007 - 06:37 PM

OT: I have a 2005 Dell PC which needs proprietary power supply replacement. Saan ba nagpapa-repair ng Dell PC?

#88 chi master

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Posted 30 December 2007 - 02:50 PM

dell is a good call center


-may libre kape
-transpo allowance
-agents are prioritized



sa amin di... :(

#89 smith_happens

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Posted 10 January 2008 - 08:53 AM

may day shift b sa dell?

#90 markcute

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Posted 15 January 2008 - 12:14 PM

aha final interview panaman ako sa dell kaso lang wag nalang :D

#91 mark_pogi

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Posted 05 March 2008 - 10:52 AM

no offense. just got it somewhere. :hypocritesmiley:


Philippines Dell demotes dozens
By Juan Dela Cruz

This story’s title seems to be another piece of a bigger Dell Philippines direction-shift puzzle. Events like this raise fears among workers of a looming management plan of Dell to outsource again. The greater majority of the company has recently been abuzz with speculations fueled by events such as this.

Recently, Dell Quezon city Site Director Susheel Bhasin removed all of his direct subordinates, the Project Directors, and demoted them to Account Managers positions. Director Susheel himself revealed that these jobs were shaved because no other Dell sites have Project Directors except in the Philippines, and also due to “business needs”. This move has prompted at least one Project Director to resign upon learning of his sudden demotion.

The shake up doesn’t end there. The movements from above will likely affect those down below. It now seems certain that everybody in the operations management department down to the team managers will all be demoted. The original account managers are now performing duties of their subordinates the team managers, while the ranks of the team managers are now being reassessed to see any redundancy in duties. Some of the team managers have already been removed and replaced with L2 support tech as mentioned in a previous article.

In a recent meeting with employees, Director Susheel has vehemently denied the spreading rumors of Dell being outsourced to BPO’s like Teletech and Accenture. But it seems hard to convince people, when the facts on the ground do not back up management rhetoric.

Could this be a sign of financially trouble? Maybe. To some people, that could be worse!



at heto pa isa...


Dell Global Center Philippines Outsourced
By Juan Dela Cruz

It looks like the end is near for the Dell Global contact centers operating at two locations in the Philippines. It seems apparent that Dell will be outsourcing their contact centers again to established outsourcers. This development has gotten some of its call center employees in a state of panic and confusion for the past two weeks.

My source from inside Dell Philippines told me that phase one of these developments has already been completed when Teletech’s Vice President paid a visit to Dell’s biggest site in the city of Pasay to ink the deal. The second round is also in the works with Dell’s second biggest site located in Quezon City being handed over to Accenture very soon. Apparently, a third site which Dell had planned to put up in the southern city of Cebu has already been shelved since another outsourcing contract was awarded to Wipro BPO which recently established in that city.

Top level management has tried to keep a tight lid on the matter so as not to fuel speculations among the ranks but one of their senior managers unfortunately couldn’t keep his mouth zipped and accidentally slipped his tongue in a one of his meetings with the staff.

These developments have gotten a lot of Dell employees worried about their own future in the company. Most fear their salary and benefits will get slashed which is often the case in the Philippines. Some managers and supervisors fear for the jobs because some positions in Dell are reportedly redundant. I speculate this might also happen in Dell’s site in India. If it has worked in Philippines, the same model will be implemented in India.

#92 crazykalbo

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Posted 07 June 2008 - 08:14 PM

wow! it was really a good thing that I didnt pursue my career here. i passed everything and decided not to work in Dell. i was just curious of how the recruiting process works for Dell's Inhouse Call Center because I used to work for Etelecare's Matrix Program (Dell Account) for 1 year and 3 months. i got tired with Dell when I was still with Etelecare because of the absurd metrics and policies they enforce to agents (true enough as mentioned in a post above by a Dell Batch 1 agent).

#93 dark_fiber_guy

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Posted 08 June 2008 - 12:41 AM

Im using a Dell Inspiron 6400 and the color silver in the palm area are fading already, where is the best place to restore the original color of my DELL.

Thanks,

#94 Saeki®

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Posted 08 June 2008 - 06:23 AM

here's an email my colleague sent to me about dell.

where's the transparency?

HONESTLY, most batch 1 lowly agents were so disappointed and starting to lose hope because of what's going on. Most of us were not just an L1 agent when we applied here at Dell. Some were already SLs, L2s and tenured in our call center job. Now, we feel that we are being neglected and demanded to Make our Mark. WE ARE MAKING OUR MARK and giving the numbers that DELL is asking. But what we see now, the path that was promised to us is so blured. Some of my batchmates are now updating their resumes and applying for another job. I don't know if there's really a career path for us as DELL promised.

NAKAKAWALANG GANA... but as professionals we'll still do our part. But don't blame us if we consider career growth outside Dell.


This made me sad :(
Ive been with dell-eastwood for 1 year and 3mo.
at eto na ang pinakamatagal kong stay sa isang callcenter.
at wala akong planong mag resign..

batch 2 ako....
baka sa MOA itech...
ok naman kasi kami dito (my perseption po)


hiring ba ang dell ng part timers? or full tym dapat?


full time lang po eh :)

may day shift b sa dell?


dati dito sa eastwood meron. ngayon wala na :(

aha final interview panaman ako sa dell kaso lang wag nalang :D


aww.. sayang naman

no offense. just got it somewhere. :hypocritesmiley:


Philippines Dell demotes dozens
By Juan Dela Cruz

Dell Global Center Philippines Outsourced
By Juan Dela Cruz


ive read this posts before.
and some of them are true. some.... not exsistent.

typical filipino mentality i guess.........

kung sino ung namumunga...
un ang pinupukol lagi.......

oh well.........

#95 ladydredd

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Posted 08 June 2008 - 04:06 PM

to those who own dell machines and are asking where to get spare parts or have the computer repair/serviced, you can go to Accent Micro. thing is, if the machine is out of warranty(or bought abroad or from ukay-ukay), its better to have it fixed by your friendly neighborhood computer tech. or, if you know someone who works as a tech at Dell Manila, maybe you can ask him to fix it for a fee.

now, if you need spare parts, 'tis much better if you just source them locally. for example, your dell machine requires a 250-watt non-PFC PSU, you can have that replaced with any non-Dell branded PSU with the same spec. just be careful with the details though, check of course whether your other internal hardware has its corresponding power cable(or mobo socket, if we're gonna talk about the P1 and P2 cables) in the PSU you're gonna get. rule of thumb is, before you buy any spare part for your machine, make sure that your machine supports it, para walang compatibility issues.

best advice? have the machine diagnosed by a Dell-certified tech. im sure maraming ganyan dito, may Dell Manila na eh.

#96 frickph

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Posted 08 June 2008 - 04:22 PM

to those who own dell machines and are asking where to get spare parts or have the computer repair/serviced, you can go to Accent Micro. thing is, if the machine is out of warranty(or bought abroad or from ukay-ukay), its better to have it fixed by your friendly neighborhood computer tech. or, if you know someone who works as a tech at Dell Manila, maybe you can ask him to fix it for a fee.

now, if you need spare parts, 'tis much better if you just source them locally. for example, your dell machine requires a 250-watt non-PFC PSU, you can have that replaced with any non-Dell branded PSU with the same spec. just be careful with the details though, check of course whether your other internal hardware has its corresponding power cable(or mobo socket, if we're gonna talk about the P1 and P2 cables) in the PSU you're gonna get. rule of thumb is, before you buy any spare part for your machine, make sure that your machine supports it, para walang compatibility issues.

best advice? have the machine diagnosed by a Dell-certified tech. im sure maraming ganyan dito, may Dell Manila na eh.



I can help them.... i used to be part of dell technical support.....we troubleshoot desktop and printers when i used to work for them...if you have problems just pm me for my number and even for a service....pls indicate the system type and the service tag of it so that i can have a idea about the system ;) .....I dont know if the admins will delete this but I just want to help those guys in need for their computers to be fixed....if you also have problems with spywares and malwares on your system count me in to help you guys......ciao! :mtc:

#97 sexmachine76

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Posted 20 August 2008 - 06:21 AM

This made me sad :(
Ive been with dell-eastwood for 1 year and 3mo.
at eto na ang pinakamatagal kong stay sa isang callcenter.
at wala akong planong mag resign..

batch 2 ako....
baka sa MOA itech...
ok naman kasi kami dito (my perseption po)




full time lang po eh :)



dati dito sa eastwood meron. ngayon wala na :(



aww.. sayang naman



ive read this posts before.
and some of them are true. some.... not exsistent.

typical filipino mentality i guess.........

kung sino ung namumunga...
un ang pinupukol lagi.......

oh well.........


Bakit ganun HR nyo sa MOA, sasabihin final interview tapos di na magko-callback? Sasabihin rescheduled yung final interview pero di ka bibigyan ng definite date. After that wala na. Di pa sasagutin follow up mo. That's so unprofessional.

#98 mark_pogi

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Posted 15 February 2009 - 09:10 PM

wow! it was really a good thing that I didnt pursue my career here. i passed everything and decided not to work in Dell. i was just curious of how the recruiting process works for Dell's Inhouse Call Center because I used to work for Etelecare's Matrix Program (Dell Account) for 1 year and 3 months. i got tired with Dell when I was still with Etelecare because of the absurd metrics and policies they enforce to agents (true enough as mentioned in a post above by a Dell Batch 1 agent).

congrats bro...

ur a free-man. i wish i could be like you. :thumbsupsmiley:


IMHO, Etelecare's Matrix Program is way too much for an agent to handle. isipin mo, one month na lang bago ka mapromote, biglang magpapalit ang Upper Management ng Criteria for promotion tapos hahanapan ka nila ng butas para hindi ka nila ipromote. :thumbsdownsmiley:

#99 mark_pogi

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Posted 17 February 2010 - 12:21 PM

Dell in MOA is now Teleperformance. :lol:

#100 Mistress Mia

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Posted 05 October 2015 - 12:26 AM

I just read this thread and the employment issue of Dell and their sentiments were true.

Yes, I worked for Dell and only stayed there for 6 months. The sale is way too hard and there is no commission. They will tell you it is upsell but the truth is 40% of your metrics is sales. 20% for the revenue and 20% for the margin considering that we are part of the core tech team. We receive 5-8 calls a day and to make a sale of such a high margin and revenue is absurd. But yeah, the management is strict but a lot of politics there and because of that, Dell Eastwood was closed last year.

Thanks to those who helped me. Mababait team mates ko. Hahahaha!

Edited by Mia Fujioka, 05 October 2015 - 12:30 AM.





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