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#41 kapitbahay

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Posted 21 January 2006 - 08:29 AM

Sanayan lang din.
Mahirap naman lahat ng trabaho eh.
Pero nde ako magaapply dun. Wala akong planong magkaroon ng direct supervisor or manager na kano. Maiirita lang ako.
Lecheng imperialistang kano.

so, are you saying na mahirap ang mag-calls sa dell?

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#42 kapitbahay

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Posted 21 January 2006 - 08:32 AM

I guess not unless your CV is exemplary.

Does Dell hire management team even if we have no experience sa call centers?

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#43 metalhead12

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Posted 21 January 2006 - 09:54 AM

im not sure kung nag hihire sila pag wala kang experience sa call center, but IT knowledge is definitely a plus

#44 crazykalbo

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Posted 21 January 2006 - 02:48 PM

Dell is one heck of a headache for me and for my american customers (before) hehe :)
good luck to those who would like to venture as a Dell Tech Support Rep! Go earn your Dell Badges and Systems Expert Certification :)

#45 0range1

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Posted 19 February 2006 - 10:20 AM

Offer is 21k...I turned it down.

#46 Phrozhen.Khold

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Posted 20 February 2006 - 06:47 AM

I'm planning to apply to Dell this morning... and judging from what I see here...

Is it really that hard?


#47 Ricky_Reyes

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Posted 20 February 2006 - 07:13 AM

Offer is 21k...I turned it down.

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oh c'mon! maybe it's the other way around.


im working for dell.

#48 sweetmia

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Posted 20 February 2006 - 04:18 PM

kahit 21k din siguro offer sakin.. ayoko na..
di ko talaga kaya.. nakakaiyak mag dell tech support e..
lalo na sa mga engots na gaya ko..hehehe
buti na lang talaga nde ako naiyak..naluha lang..

#49 crazykalbo

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Posted 06 May 2006 - 08:46 AM

kahit 21k din siguro offer sakin.. ayoko na..
di ko talaga kaya.. nakakaiyak mag dell tech support e..
lalo na sa mga engots na gaya ko..hehehe
buti na lang talaga nde ako naiyak..naluha lang..

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nyek! di nga? naiyak ka? ako nahagis ko lang naman headset ko sa inis.. sobra toxic tong work na to grabe. nakakadrain lagi ng lakas..buti na lang nakaalis ako bago ako mabaliw.. haha!

#50 azeee

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Posted 14 May 2006 - 01:22 AM

di naman mahirap sa dell..
utot lang pahinga mo bawat call.. :D
kahit malaki sweldo sa dell not worth it...
lipat ka nalang sa ibang call center na may masayang account
tulad ng
xbox.. :boo:

#51 chinits

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Posted 14 May 2006 - 09:25 PM

mahirap ba? i plan to work kasi for dell or any other call center with good benefits :)

#52 fishy_orb

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Posted 21 May 2006 - 02:29 AM

@ chinita

i worked for dell for almost 2 years on another call center.. for their CTS accounts.. pain in the A**.... haha.. dami red tape ng business units nila.. meron pa history ng foul play from other sites.. headache.. stress bubbles... :lol:

I've moved to another program since.. :)

#53 FPJ_45

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Posted 21 May 2006 - 05:18 AM

The Dell account is very challenging but when i comes in to BSOD after format that coud dry yout last brain cell .. you can't offer a replacement pc
it's hard to send a mobo ... you just pray that they wont call within 48 hours or no survey :ninja:

#54 Firewolf9

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Posted 21 May 2006 - 05:38 AM

@ chinita

i worked for dell for almost 2 years on another call center.. for their CTS accounts.. pain in the A**.... haha.. dami red tape ng business units nila.. meron pa history ng foul play from other sites.. headache.. stress bubbles... :lol:

I've moved to another program since.. :)

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Thanks for the info bro.. Can you give further details on how the Dell Support works? The last FR says it hard to get replacement MOBO. IS this correct?

#55 fishy_orb

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Posted 22 May 2006 - 06:27 AM

most of these parts: mobo, proc, memory, etc.. require higher level approval.. its what they call, target parts... it's a way of lessening the chances of sendin in "high cost" items.. Dell, like any other company is trying to save on costs.

Another second point that customers would usually rant about is the Dell policy on troubleshooting their systems first before you can actually send in parts or an onsite tech. Customers have that printed on their agreement that in a event of a hardware failure, they basically have to cooperate with a phone technician to isolate and give chance to "resolve" the issue.

Headache.. haha.. :lol:

#56 crazykalbo

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Posted 22 May 2006 - 07:14 AM

yup! troubleshooting with a phone tech can isolate and eliminate whats causing the problem.... but there would be instances wherein customer would refuse to cooperate on the phone and demands an onsite tech.. thats the time we tell our supervisors about it for dispatch approval... hassel talaga minsan lalo na pag di marunong sa pc ung customer, tapos you have to guide him/her with the troubleshooting steps on how to open the tower, etc.

#57 chinits

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Posted 22 May 2006 - 12:28 PM

@ chinita

i worked for dell for almost 2 years on another call center.. for their CTS accounts.. pain in the A**.... haha.. dami red tape ng business units nila.. meron pa history ng foul play from other sites.. headache.. stress bubbles... :lol:

I've moved to another program since.. :)

<{POST_SNAPBACK}>

haha ok.. nyt shift ba lahat?

#58 coldfussion

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Posted 23 May 2006 - 06:33 PM

DELL is ok if you want to commit SUICIDE :boo: ... if
you forget to update the e-mail of the customer twice...say goodbye cause youre terminated :grr: :grr:
there are lots of new policy right now in DELL thats why some of my friends already left and transfer to another call center...

#59 coldfussion

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Posted 23 May 2006 - 06:38 PM

share ko lang yung txt message sakin about DELL...

:headsetsmiley:
A TSR died and was asked by St. Peter...

"From what account?..."

TSR: DELL Sir...

St. Peter: You may enter Heaven...You've SUFFERED enough :boo: ...
:hypocritesmiley: :hypocritesmiley: :hypocritesmiley:

#60 bakod27

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Posted 23 May 2006 - 06:49 PM

pre meron din akong joke na parang ganyan din yung tema

here it goes......


An ACCOUNT DIRECTOR died and was asked by St. Peter...

"From what account?..."

ACCOUNT DIRECTOR: DELL Sir...

St. Peter: You CANNOT enter Heaven... for many have suffered because of YOU :blink:
:blink: :evil: :blink: :cool: :thumbsupsmiley:




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