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Customer Is Always Right!?


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#21 brooklyn_meyer

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Posted 07 May 2005 - 11:20 PM

Not at all times!

#22 mariejoy

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Posted 08 May 2005 - 11:09 AM

not all the time kasi sometimes customers are really "makulit". :)

#23 lyonhart17

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Posted 08 May 2005 - 10:01 PM

customers should always be right...we get our money from them so no matter how unbearable they are we should do what they want in order for us to have some food on the table...

#24 in_style

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Posted 09 May 2005 - 12:29 AM

not all the time.
inasmuch as there are establishments which are lax with there service
and quality control, there are also customers who are pain to deal with.
at the end of the day, as long as the companies give their best and handle
their customers the best way they can, things will run smoothly.

#25 jonas101

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Posted 11 May 2005 - 06:31 PM

of course di palagi...
pero not necessarily na dapat mong sabihin sa customer yun...
customer still deserves respect (kahit talaga minsan, nilalait na tayo)

pero mas ok yung ipaintindi mo yung tama in nice way pa ren.. :D

#26 Guest_BDC0425_*

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Posted 11 May 2005 - 08:19 PM

hindi kase may mga abusado



:mtc: :mtc: :mtc:

#27 raspberry

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Posted 03 September 2005 - 09:22 PM

Nope!! That is not always right. Ive been taking calls for US clients, and all I can say is, American customers are damn stupid and irrational. They are more illogical and they always pretend that they are better people than us. What a crap!!! I sure hate my job, i hate all white, black, hispanics, spanish, chinese and vietnamese crooks living in the US. Arrgghhh......

#28 binoyski71

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Posted 04 September 2005 - 01:58 AM

I'm with the telecoms industry and service is what we do...

The answer is YES!


OT: i hope this is also shared by other people in you industry... we are hearing horror stories on the matter of "customer service"... :rolleyes: :rolleyes: :rolleyes:

#29 Guest_airmax_*

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Posted 04 September 2005 - 09:46 AM

Yan ang patakaran dito. Sa America may sign sila sa bawat commercial est. "We have the right to refuse service to anyone". So basically kahit customer ka wala kang karapatang magaasta ng wala sa lugar. I used to have a friend na ultimong mainitin ang ulo sa mga waiter. Nagkamali lang sa bill or sa order ung waiter. Pinahihiya nya. One time nasa Gerry's Jupiter Makati kami. E may mga bouncer doon. Minsan nagkamali ng bill ung waiter. Binuhusan ba naman nya ng coke ung bill. Sa inis namin iniwan namin sya. Para kasing walang pinagaralan ang dating eh. Ayon nilapitan sya ng mga bouncer. Well from that day on he learned his lesson the hard way.Hindi naman sya sinaktan pero sinindak lang ng mga bouncer. Serves him right.

Sa US namin iba ang patakaran nila. You have no right to abuse your privileges as a customer. Sisigawan ka talaga doon. Tsaka ang maganda doon. Kahit kausapin nila ung manager at nasa tama ung employee. Kakampihan nila ung empleado nila. Unlike dito sa atin baligtad kadalasan. Nung nagwork ako sa cell store ng bro. ko sa US. Ayon ang dami naming binabarang abusadong customer.
Kaya nga gustong gusto ng mga American Companies na magpa outsource dito dahil ang alam nila ang Pinoy di nasagot basta basta

#30 ahleks_leklek

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Posted 14 September 2005 - 01:58 AM

yes...pero meron mga costumer na nd mo malaman kung nd marunong magbasa o makaintindi...pero they have the right as a costumer so i extend nlng ung tolerance ko when it comes to that point.
pero nd sa lahat meron kasing costumer na bastos at parang walang pinag aralan so kailangan lng na ilagay sila sa dapat kalagyan...pero so far wla pa nmn ganon..thank god..

#31 skipper6983

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Posted 19 September 2005 - 03:59 PM

i think it should be always in this case that "Customers are always right!" because if this were true, then we won't be really serving them, isn't it? imagine them recommending some ideas, which to the best of our education and experience tells us that it can't really be then all hell break lose just so because, we agreed with them eventhough knowing that what they thought was not right. I guess it should appropriately be re-phrased to "Customer is King". Because we serve them and we put their interest infront of us. If we know something is not right, we have the duty to tell them afront what we thought should be done instead. Just like my customer friend tells me alwys when i was just s newbie engineer "I'm not paying you to agree with me. I'm paying you to challenge my thoughts.."

#32 shmilyso

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Posted 19 September 2005 - 09:57 PM

"customer's are NOT always right"

dapat fair lang noh! fair treatment...fair judgement...applies to all.

i had an experience recently, one of our customer's filed a complaint against me because i am the store supervisor of a convenience store...putcha! 10pm ng gabi, nasa loob ako ng office (wala sa selling area ha), i heard someone from outside na nag-iiskandalo, kse binuksan ng guard ung glass door dahil tinawag sya nung vendor sa labas...bakit? kse ung customer na galing sa loob, natapilok ata and she fell down, sa labas na un ha, wala na sa loob...lumapit ako, den iniskandalo na nya ko, kasalanan ko daw, bakit daw ganun pa-slant ung harap dapat daw ipapantay ko un, hindi ko daw sya tinulungan, she was crying daw for help, kasalanan ko daw, etc etc...basta ang tagal...i didn't apologize pero hindi naman ako sumagot ng pabalang, irereklamo daw nya ako...ha ha...e di nag-file ng complain sa barangay...i-delay ko nga...di pa ko uma-attend for 4 weeks coz sabi ng brgy, yaan ko daw un...now she's asking for money...i bet kaya wala sa kanyang tumulong sa labas (mga vendors & pedicab drivers saw her) kse nawalan ng gana, ikaw ba tutulong ka sa ganyang tao...but whatever happens I WON'T APOLOGIZE and wala sya makukuha sa king money noh!

kaya all the time, kung gusto natin maging ok ang treatment ng iba towards us...let's do the same.
:wub:

#33 solar_titanium

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Posted 22 September 2005 - 01:25 AM

We're all customers whether we're in customer service or not. We still cannot deny that without customers businesses will die. But ever since I became a CS agent I have learned to respect those who are in the same field as I am. Pag tumatawag ako sa Smart or sa PLDT I tend to be nicer because I see myself in their shoes even though I am their customer, pero minsan napapansin ko rin na nagiging aggressive ako one thing I've learned from those blasted irrational Americans.

#34 Guest_airmax_*

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Posted 22 September 2005 - 07:15 AM

"customer's are NOT always right"

dapat fair lang noh! fair treatment...fair judgement...applies to all.

i had an experience recently, one of our customer's filed a complaint against me because i am the store supervisor of a convenience store...putcha! 10pm ng gabi, nasa loob ako ng office (wala sa selling area ha), i heard someone from outside na nag-iiskandalo, kse binuksan ng guard ung glass door dahil tinawag sya nung vendor sa labas...bakit? kse ung customer na galing sa loob, natapilok ata and she fell down, sa labas na un ha, wala na sa loob...lumapit ako, den iniskandalo na nya ko, kasalanan ko daw, bakit daw ganun pa-slant ung harap dapat daw ipapantay ko un, hindi ko daw sya tinulungan, she was crying daw for help, kasalanan ko daw, etc etc...basta ang tagal...i didn't apologize pero hindi naman ako sumagot ng pabalang, irereklamo daw nya ako...ha ha...e di nag-file ng complain sa barangay...i-delay ko nga...di pa ko uma-attend for 4 weeks coz sabi ng brgy, yaan ko daw un...now she's asking for money...i bet kaya wala sa kanyang tumulong sa labas (mga vendors & pedicab drivers saw her) kse nawalan ng gana, ikaw ba tutulong ka sa ganyang tao...but whatever happens I WON'T APOLOGIZE and wala sya makukuha sa king money noh!

kaya all the time, kung gusto natin maging ok ang treatment ng iba towards us...let's do the same.
  :wub:

<{POST_SNAPBACK}>


baka kung ako na mura ko ung customer na un. e kung tatanga sya kasalanan na nya un. e di magdemanda sya.

#35 TheGeneral

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Posted 23 September 2005 - 11:55 AM

The level of customer service we extend depends on the rules of engagement dictated by your company's policies. To say whether the customer is always right or not is subjective. Here in the Philippines, most companies, specially multinationals, exercise outmost tolerance for customers in adherence to their protocol. You will notice that most businesses that confronts customers are the small ones which do not have a brand name to protect and can afford to do so since they will only lose one or two customers. The amount of impact a vendor-customer conflict is relative the amount of damage a small issue (which can escalate to damaging proportions) can do to the business.

#36 Guest_airmax_*

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Posted 23 September 2005 - 12:27 PM

dapat up to a certain extent lang sila tama

#37 strong_cock

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Posted 24 September 2005 - 10:55 AM

In a perfect world, customer is always right, but we don't live in a perfect world.

#38 grandia

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Posted 25 September 2005 - 09:39 AM

In a perfect world, customer is always right, but we don't live in a perfect world.

<{POST_SNAPBACK}>

i agree with u!

#39 Pepeng Manas

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Posted 25 September 2005 - 09:49 AM

at least always make them believe they are. :)

#40 Guest_airmax_*

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Posted 26 September 2005 - 04:08 PM

for me no




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