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The Smart Complaint Thread


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#41 SHADOW214

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Posted 15 December 2006 - 12:52 PM

I've been using smart bro for more than a year, at first 3 months lagi intermittent conection ko pero after that running smooth na, 788 parin monthly ko, 9 PC's ang nakakokek, so far so good, kahit mag oline games ng sabay sabay lahat, wag lang may mag ym na isa kungdi, cgurado lag ang mga nag oonline games...

#42 lomex32

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Posted 21 December 2006 - 05:42 PM

Dear All

After starting this thread way back ... something i want to share ....


OK September 2006 - Kabit Smart .. So far OK naman, as you can see from my earlier posts

After a few days Hayun NAGLOKO ... Intermittent connection.....
Tawag ako sa SMART ... LECHE ... ang Hirap makontakt, hindi marunong, eengot engot ...

Dumaan na ung Milenyo, nalaglag na ung Lightning Arrester, Pumaling lalo ung CANOPY (:mtc: :thumbsupsmiley:


I Love SMART BRO

Edited by lomex32, 21 December 2006 - 05:44 PM.


#43 Guest_brutus_*

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Posted 21 December 2006 - 11:46 PM

The Manager is pretty, Chinita, maputi 5'5 ..... demure, composed
We chatted about work, life etc...
I found out that we were in the same Company sometime back
her work demands time talaga .... etc etc..

She called me the next day to say that the REBATE was OK

I said I thank her so much for giving me such wonderful help...
...I said i owe her coffee and hinting that we have so much to talk about...
she obliged.... we will meet SOONER than I expected ...


:mtc: :thumbsupsmiley:


I Love SMART BRO





One a Manyak, Always a Manyak!

STRIKE ANYWHERE!

hehehehehehehehe!

#44 Little Johnny

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Posted 22 December 2006 - 10:01 AM

Dear All

After starting this thread way back ... something i want to share ....
OK September 2006 - Kabit Smart .. So far OK naman, as you can see from my earlier posts

After a few days Hayun NAGLOKO ... Intermittent connection.....
Tawag ako sa SMART ... LECHE ... ang Hirap makontakt, hindi marunong, eengot engot ...

Dumaan na ung Milenyo, nalaglag na ung Lightning Arrester, Pumaling lalo ung CANOPY (<-- Ung Antenna/Device)
DOWN na talaga... Tumawag sa SMART nakuh ang dami daw ginawa dahil sa MILENYO
Leche kung ginawa kasi ng Maaga hindi sana inabo ng Milenyo ... SHET

GINAMIT KO NA UNG POWER CARD KO...

Tinawagan na ung mga kakilala sa SMART .... BTW Meron isang MTC Member na Bigatin dito ...sa SMART din
Tinawagan DIRETSO ung CONTRACTOR para sa Magawa SOONEST, ASAP

Dumating ung CONTRACTOR WALA AKO, kinausap ung taong-bahay, chineck-up ung PC, at ang SABI BA NAMAN
SIRA DAW UNG LAN CARD NG COMPUTER KO... SABAY ALIS .... HINDI KO INABUTAN ang mga UNGAS
Ang ENGOT ko na Katulong PINIRMAHAN ung JOB ORDER of which I asked na DO NOT SIGN ANY....
ANG COMPUTER KO HINDI SIRA, 3 PA Computer sa bahay
AYAW Maniwala na SIRA na ang RECEPTION nila, in fact tanggal na ANTENNA

Tawag Uli sa SMART, Resched ung mga CONTRACTOR ....
After 2 days Bumalik.... Nasa Bahay ako.... I asked them SINO ANG NAGSABI na SIRA ANG LAN CARD KO at HAHAMPASIN KO NG COMPUTER na YAN ... BUTI WALA SYA kundi ung Kasama lang.... Tinanong ko pa ung katuts kung nagsasabi ng totoo ung CONTRACTOR ... OO Naman daw

++++++++++++++++++++++

On that DAY INAYOS na NILA .....
PINALITANG NG CANOPY, Sira na nga talaga
PINALITAN Na rin ng Voltage Adapter at binigyan pa ako ng SPARE
INIHARAP ung CANOPY kung saan PINAKAMALAKAS ung SIGNAL
TINESTING - OK NA

Now Sa BILLING
Syempre nireklamo ko rin ung WEEKS na wala kami SERVICE ...
Ang LINTEK na BADEENG sa Smart Center sabi BAYARAN ko raw MUNA ung BILL saka ako magreklamo ...
Bago pa ako tuluyan mainis, i ask him to call the office Manager

She came out ... and offered help, by filing a REBATE/CLAIM
She said I need not to pay that month muna ...
Haay .... So I just paid the subsequent months

The Manager is pretty, Chinita, maputi 5'5 ..... demure, composed
We chatted about work, life etc...
I found out that we were in the same Company sometime back
her work demands time talaga .... etc etc..

She called me the next day to say that the REBATE was OK

I said I thank her so much for giving me such wonderful help...
...I said i owe her coffee and hinting that we have so much to talk about...
she obliged.... we will meet SOONER than I expected ...
:mtc: :thumbsupsmiley:
I Love SMART BRO


Suggestion lang... hwag mo naman kalimutan yung POWER CARD contact mo pag nag-coffee na kayo ni Chinita Manager... Tandaan mo, isang tawag mo lang... nagmamadali pa yung contractor para puntahan ka ... :lol:

#45 lomex32

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Posted 22 December 2006 - 10:46 AM

Hindi ako
Manyak ... yak... yak.ya.yak...... yak.yak

One a Manyak, Always a Manyak!

STRIKE ANYWHERE!

hehehehehehehehe!


Mater BUSY ka daw hanggang January ....


.....2008


Merry Christmas

Suggestion lang... hwag mo naman kalimutan yung POWER CARD contact mo pag nag-coffee na kayo ni Chinita Manager... Tandaan mo, isang tawag mo lang... nagmamadali pa yung contractor para puntahan ka ... :lol:


Edited by lomex32, 22 December 2006 - 10:51 AM.


#46 Little Johnny

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Posted 22 December 2006 - 11:02 AM

Hindi ako
Manyak ... yak... yak.ya.yak...... yak.yak
Mater BUSY ka daw hanggang January ....
.....2008
Merry Christmas



always busy naman e... pero, may mga bagay na nagagawan ng paraan. :P

BTW, let me know if you remember the name of contractor who says na sira LAN card mo.. I'm also curious how they arrived on such and what type of isolation has been done... Inneficiency is something we shouldn't tolerate.

Edited by shark, 22 December 2006 - 11:07 AM.


#47 dsnake

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Posted 24 December 2006 - 02:06 AM

all i can say is bad service.

#48 Little Johnny

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Posted 26 December 2006 - 06:55 PM

lomex.. bad service pala e.. hehehe.

#49 superfunkibey

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Posted 26 December 2006 - 07:17 PM

Always remember one thing guys.

There is no truth in advertising in the Philippines.

"Caveat Emptor" Let the Buyer Beware

#50 dashstrider11

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Posted 26 December 2006 - 08:21 PM

Im using Smart Bro and never had problems with it. All i can say is that faulty connection happens due to incompetent contractors who installs your antenna the wrong way. Just my 2 cents

#51 dashstrider11

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Posted 26 December 2006 - 08:33 PM

and yeah, still the Customer Support service sucks big time, they sure respond slow

#52 complicated8

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Posted 26 December 2006 - 10:22 PM

anybody tried the wi-fly offer additional 99 pesos sa smartbro fee?

#53 lomex32

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Posted 27 December 2006 - 12:27 AM

Well ganun na nga

As what happened to me, obviously the CONTRACTOR fellow, put the blame on my LAN CARD just by LOOKING at it... hehehe

Im using Smart Bro and never had problems with it. All i can say is that faulty connection happens due to incompetent contractors who installs your antenna the wrong way. Just my 2 cents



#54 ladyboy

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Posted 27 December 2006 - 12:56 AM

palpak yun lng masasabi ko

#55 eboy2

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Posted 27 December 2006 - 01:46 AM

i agree minsan nde magaling un contractors nila. basta maka kuha lang ng signal ok na. madalas nga nagkaka problem signal ko, pero buti nalang nagpaturo ko sa contractor kung pano ba gagawin incase mawalan ng connection. bawal daw talaga ituro un pero kinulit ko lang with the right price kaya tinuro din nila.

#56 Little Johnny

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Posted 27 December 2006 - 03:09 PM

Due to earthquake in taiwan, most of the internet service provide are down... SmartBro -- buhay pa,... well, swerte lang cguro.

#57 elyong

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Posted 27 December 2006 - 07:02 PM

i agree minsan nde magaling un contractors nila. basta maka kuha lang ng signal ok na. madalas nga nagkaka problem signal ko, pero buti nalang nagpaturo ko sa contractor kung pano ba gagawin incase mawalan ng connection. bawal daw talaga ituro un pero kinulit ko lang with the right price kaya tinuro din nila.



nung nag complain ako about their slow connection, sabi PC ko daw, told them impossible kasi gamit ko ok naman tapos biglang ayaw na mag load lahat ng pages pati msn at yM... so sched daw... 2 days later tumawag taga meridian, sabi sira daw yung base station nila and don't touch the settings sa pc kasi sa smart/meridian ang problema... walang kwenta call center ng SmartBROken...

ano tinuro syo, share mo naman sa aminpara naman maayos din connectins namin

#58 Little Johnny

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Posted 31 December 2006 - 07:53 AM

ok.. allow me share some info.. TechSupport or the people who answer the hotline really needs some improvement.. Smart can't do much right now since (as you probably know).. SmartBro is formerly Meridian, Smart has taken over their operations only last Feb 2006... TechSupport that time is being sub-contracted to another company (practice by Meridian) and it's still place.. Smart as I know is already working on it.. Changes does not happen overnight.

#59 maKamandag

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Posted 31 December 2006 - 08:49 AM

palpak yun lng masasabi ko

ANAK NG PATING , SA UMPISA PA LANG DI NA MAGANDA ANG SERBISYO NG SMARTBRO HALOS ARAW ARAW NA LANG TUMATAWAG AKO NON SA SMART TECH SUPPORT MADALAS NA PUPUTOL SERBISYO NILA
LAGI SABI MAY INAAYOS SA BASE STATION :angry: :grr: :angry: SIMULA NG LUMABAS ANG SMARTBRO NAGPAKABIT NA KO HANGGANG SA NAGPALIT NA KO NG GLOBE BRDBND E DAMI PALUSOT SMARTBRO LAGI DOWN SERBISYO AT MAY INAAYOS
LANG DAW BASE STATION KAHIT ALANGANING ORAS DI NA LANG SABIHING HIRAP SILA AT DI KAYA ABUTIN
ANG SERBISYO NG GLOBE PAGDATING SA INTERNET LANG NAMAN :thumbsdownsmiley: :thumbsdownsmiley:


#60 sheila70

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Posted 31 December 2006 - 10:19 AM

One year na ko next month with SmartBro. Pwede ko nang paputol but no plans yet. One time lang ako nawalan ng connection, di pa si Milenyo ang reason :D Matibay naman pagkakalagay ng antenna so deadma niya malalakas na winds.

My landlord had to do some renovation work sa taas namin. Nilipat ba naman yung antenna without telling us so akala ko down lang service ng SmartBro eh kaso mga 2 days nang ganun. Bigla ko lang naalala na nagpapagawa nga landlord ko, nung pinahanap ko yung antenna, wala na sa pwesto niya kasi may pader na dun.

Service came after 4-5 days which was ok kasi we had to go out of town naman talaga. Since then, ok naman connection ko. PC ko lang mabagal :lol:





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