Jump to content


The Bayantel Complaint Thread


  • Please log in to reply
96 replies to this topic

#1 Guest_REBEL_CHIC_*

Guest_REBEL_CHIC_*
  • Guests

Posted 26 May 2006 - 12:20 AM

i got pissed off the whole day. i don't have connection starting at 8am and i called them up to inform them immediately. and now am out of the house because i need to be online. i often complain about having disconnections so often. and the 24hrs service is not guaranteed true. i pay my bills on due time and never been late. especially their DSL. damn i always reconnect and reconnect and to think i got only 1 pc but then i applied for 512 kbps. all i can say is :thumbsdownsmiley:

#2 andrewfordmedina

andrewfordmedina

    humanap ka ng PANGET at ibigin mong tunay

  • (08) Fanatical Member
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 2393 posts
  • Location:WANDERING

Posted 26 May 2006 - 03:07 PM

i got pissed off the whole day. i don't have connection starting at 8am and i called them up to inform them immediately. and now am out of the house because i need to be online. i often complain about having disconnections so often. and the 24hrs service is not guaranteed true. i pay my bills on due time and never been late. especially their DSL. damn i always reconnect and reconnect and to think i got only 1 pc but then i applied for 512 kbps. all i can say is  :thumbsdownsmiley:

<{POST_SNAPBACK}>


KOREK KA JAN RC. :thumbsdownsmiley: :thumbsdownsmiley: :thumbsdownsmiley:

Ganyan din experience ng next door neighbor ko about Bayantel DSL, which is actually not..... So they had the service cut short instead......

Actually, pati PLDT Vibe ganito na rin......From Laoag to the south where the company exercises a certain degree of residual monopoly. :thumbsdownsmiley:

#3 Enigmaprof

Enigmaprof

    Chaser

  • (04) Casual
  • PipPipPipPip
  • 62 posts
  • Location:Manila

Posted 26 May 2006 - 06:40 PM

Grabe talaga yang bayantel na yan.... kapag brownout asahan mo wala ka ring telepono.

#4 Bisdak88

Bisdak88

    Lover

  • (06) Chronic Poster
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 1236 posts

Posted 29 May 2006 - 12:29 PM

Grabe talaga yang bayantel na yan.... kapag brownout asahan mo wala ka ring telepono.

<{POST_SNAPBACK}>


nyaaaaaaaaaaaa.... kala ko ngpalit na sila ng backup power ng mga street cabinets nila??? hehehe.. baka hindi energizer gamit?? hehehehehe..... teka bat madalas brown out sa inyo???

#5 Guest_REBEL_CHIC_*

Guest_REBEL_CHIC_*
  • Guests

Posted 30 May 2006 - 07:50 PM

sa place ko wala brownout! but yung dsl connection ko pra din ako nakadial up kakareconnect. buti pa yung dial up di napuputol, mabagl lang.pero dsl talaga ang lakas mang-inis. my wrinkles na nga at ako eh. :cry:

#6 crazykalbo

crazykalbo

    Libertine

  • (05) Regular
  • PipPipPipPipPipPipPipPipPipPipPipPip
  • 832 posts
  • Gender:Male

Posted 30 May 2006 - 07:58 PM

ang prob kasi sa dsl eh ung line saka location/distance mo from the CO/DSLAM :)

#7 d3ckard

d3ckard

    Hottie

  • (05) Regular
  • PipPipPipPipPipPipPip
  • 376 posts
  • Gender:Male

Posted 12 June 2006 - 01:30 AM

had lots of bad experience with their landline service. there was one instance when, whenever i make an outgoing call i get automatically transferred to their customer service. no matter what no. i dial i end up getting connected to their customer service. asked them why this was happening, and they couldnt give me an explanation - they alway say that theyll get back to me in 24 hrs or service will be restored by in a day or two. there was even on csr who was stupid enough to tell me that i had asked them to temporarily suspend my phone service. so after countless daily follow-ups (for 2 weeks), my call was transferred to one of their engineers who told me that my no. experienced a software problem and that service will be restored within the day.

#8 Blackflyes

Blackflyes

    Hottie

  • (05) Regular
  • PipPipPipPipPipPipPip
  • 330 posts

Posted 12 June 2006 - 06:46 AM

I have Bayantel dsl and landline at home and so far I am very satisfied with their service. Reliable yung connection ko. Di naman napuputol so far. Maybe it depends on your location.

#9 roadkill69ph

roadkill69ph

    Lover

  • (06) Chronic Poster
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 1005 posts

Posted 15 June 2006 - 11:11 AM

Same here. I currently have a Bayantel DSL connection. I live in the scout area of QC. No problem naman. Nung umpisa medyo hindi stable connection. It even came to a point na every other day ako tumatawag sa Bayanet this went on for about 2 weeks straight. Was getting ready to write a letter of complaint na. Then came the system upgrade on their end which i guess fixed the problem. So in the past 3-4 months, there has been no major problem at all. And yes the service in this area is great - I guess anything would be "great" if you were a former pldt DSL subscriber. It is still wise to carry a dial-up account as backup.

#10 ^ED^GE^

^ED^GE^

    RaZorS EdGE

  • (05) Regular
  • PipPipPipPipPipPipPipPip
  • 494 posts
  • Gender:Male
  • Location:Melbourne, Australia
  • Interests:art, music, life and sex... lahat kasi nag lagay eh might as well have SEX!

Posted 23 June 2006 - 08:56 PM

complaint ko lang yun download speed.. mga 40kbps pero 10mbps naman connection speed mo.. ganon ba talaga yan??

#11 CYNARA

CYNARA

    they call me "SUPERGIRL"

  • (03) Newbie
  • PipPipPipPipPip
  • 177 posts
  • Location:quezon city

Posted 17 July 2006 - 10:02 AM

potekkks!kagabi nagloko na naman bayantel internet. pati costumer service 30mins atang naghihintay ako ng sasagot.

wala?! :evil:

but recently di na ako masyado napuputol, kasi nagrequest ako for downgrade from 512kbps to 256kbps. mukhang natakot ata kasi nagagalit ako lagi sa phone. :boo: as in hinde makapagsalita yung costumer service.

#12 newkid

newkid

    Virgin

  • (02) Sinless
  • Pip
  • 12 posts

Posted 30 August 2006 - 02:43 AM

You may request for a refund. Ask for it.

#13 CYNARA

CYNARA

    they call me "SUPERGIRL"

  • (03) Newbie
  • PipPipPipPipPip
  • 177 posts
  • Location:quezon city

Posted 02 September 2006 - 12:44 PM

You may request for a refund. Ask for it.



really dropping my bayantel dsl na this month kasi i pay 1.6k for 512kbps wherein i can get it at globe or smart at 999. yesterday i was pissed off again half a day no dsl connection :angry:

#14 lexing

lexing

    Experienced

  • (04) Casual
  • PipPipPip
  • 28 posts

Posted 02 September 2006 - 03:43 PM

Their customer service hotline are just for having one. Whenyou have no connection, they will always ask you to disconnect the modem and plug again. But after being with them for 3 yrs, it is not our computer that have a problem, they do, sometimes they are down, they just not admit they are, so you are wondering whats wrong wrong with your computer, when after 2 hours ok na, wala ka naman ginalaw sa computer

#15 ZedX7

ZedX7

    Wanton

  • (05) Regular
  • PipPipPipPipPipPipPipPipPipPipPip
  • 735 posts
  • Gender:Male
  • Location:quezon city
  • Interests:sex, money, sex, gadgets, more sex, espa, sleep

Posted 28 January 2007 - 03:30 PM

I am nearing the end of my one year contract, pero come to think of it, all dsl connections experience downtime one way or another. So can't decide if i-terminate ko or tuloy ko subscription. My only complaint is everytime my tumawag sa landline or basta ginamit telepono, napuputol connection ko. have to reset everything. hassle if download ka ng malaking files at iniwan mo, kala tuloy tuloy downloading yun pala putol na.

#16 dark_fiber_guy

dark_fiber_guy

    Looker

  • (04) Casual
  • PipPipPipPipPip
  • 114 posts

Posted 28 January 2007 - 04:52 PM

walang perfect telco, even you go to pdlt,globe or smart bro pareparehas yan...dsl is a shared connection so expect mo na you will experience a slow connetion, if you want t quality line subscribe for a premium internet or leased line...for the down time connection make sure you report it and get the person na nakausap mo and log it even ask for a trouble ticket number so if your planning to disconnect your line you can justify to them why are you going to dsiconnect your line with them with out paying any pre termination fee...remember you are a client,,,,and know your rights

#17 death88

death88

    Devirginized

  • (04) Casual
  • PipPip
  • 24 posts

Posted 29 January 2007 - 07:41 PM

I am nearing the end of my one year contract, pero come to think of it, all dsl connections experience downtime one way or another. So can't decide if i-terminate ko or tuloy ko subscription. My only complaint is everytime my tumawag sa landline or basta ginamit telepono, napuputol connection ko. have to reset everything. hassle if download ka ng malaking files at iniwan mo, kala tuloy tuloy downloading yun pala putol na.


bro tarantado bayantel na loko ka lng nila... gamit mo ngyon is phone line jack na modem... u can request a dsl jack, which does not disconnect pag may tumatawag or ttwag ka at the SAME f#&king PRICE... so yes niloko ka. buti ako nahuli ko agad... pero sobrang hassle sila maraming away yan ksi ayaw nila ipalit cuz they will lose money... in short pag naubos na 1yr contract ko...
AALIS NA AKO SA BAYANTEL... BAHALA SILA.... MABANKRUPT SANA UNG MGA GAGO...

#18 OhSnap

OhSnap

    Voyeur

  • (02) Sinless
  • 2 posts

Posted 01 February 2007 - 01:41 AM

Similar problem
The only difference is that I have a router and they keep telling me it's the cause of the problem.
So I tell them that No, my router is fine, it's your side that keeps timing out.
They keep on insisting that it's my router. Okay let's see...I put it on "stand alone" just as they advised
It wasn't working.
So I ring them and tell them that it wasn't my bleeding router, and you know what they tell me?

"Di po ba kayo na-advice ma'am? May konting problem lang po and network"

But that's what I've been telling them from the start.
Sila pa galit!

#19 Bboy32

Bboy32

    Experienced

  • (04) Casual
  • PipPipPip
  • 44 posts

Posted 04 February 2007 - 10:30 PM

i normally get bad connections during the evenings. kakatamad lang magreklamo. I'll just finish my lock in period and terminate it. that is if GLOBE"s Speak and Surf is active in our area.

#20 d_90l

d_90l

    Chaser

  • (04) Casual
  • PipPipPipPip
  • 64 posts

Posted 28 February 2007 - 03:36 PM

If you have a poor DSL connection this may check the status in DSLAM were the client is terminated. A good tech will know this the health of the port interface if there are errors encountered and they can see this in the logs also. A loose cable termination, degraded fuse/s in the terminal block, no proper grounding in eqpt involve, poor maintenance of the cabinet, open PL prone to interference these are some factors may affect your connectivity... HTH




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users