Does Dell hire management team even if we have no experience sa call centers?
YES Dell hires people without any call center experience depends on the need of the business and the position that is opened. Some high level managers of Dell came from manufacturing companies or other industry especially in some management posts and the support groups. But for those in the floor, DELL is prioritizing those with tech support background or customer service experience. The company is starting to explore getting fresh grads.
I'm planning to apply to Dell this morning... and judging from what I see here...
Is it really that hard?
hmmm hard..i guess a bit coz of the many requirements they are asking given the demand on the job.
haha ok.. nyt shift ba lahat?
hindi naman night shift lahat. may rotation din naman. for people in the production floor mostly ang demand ng work night shfit coz the customers are based in the US. For support groups, the time is flex.
ano na balita sa dell?? hiring pa rin ba?
yes..hiring pa din especially for the libis site.
salary depends on ur experience kc, kung seasoned agent kau ng dell 21k un lowest nila without the allowances pa un, pro un lowest salary nila is 17k, they r opening a site now in eastwood for customer care kc most of the agents in pasay r for tech eh
i agree. salary depends on the experience. meron pa rin tinatawag na min-max yan. i think for those starting 19k base and wala pa dyan ang compensation side. but then again, if you are experienced then the company follows a particular multiplier to compute for the salary of a prospective employee. base on market study, Dell is still at par or even exceeds daw the market in terms of starting pay. The site in eastwood is not for customer care. Customer care is based in their MOA, Pasay Office. the one in libis are for tech support for portables. in Pasay, they have the tech support and care support group.
syempre...kasi pag nakapagrefer ka ng isa dito..surely may pera ka din matatanggap..i should know..taga rito ako sa loob eh...hehe tama po ba?
yes...if an employee is able to get a successful referral meaning na hire ang ni-refer..then i think they get to have 7k per referral .. now i think they are offering trip to Bora for 2 for 7 successful referrals.
Gusto ko sana mag transfer as RS sa Dell, kaso dapat 90days na wala sa company na pinag trabahuhan ko ngayon. and base dun sa post before 24K lang binibigay ng Dell for RS, ano eto kasama na ba yung night diff? allowance etc.? How much ba ang RS ng Dell kasama na lahat lahat?
para sa akin ok naman maging Dell TSR, kaunting tiyaga lang, part na ako ngayon ng escalation team sa site namin so may approval rights na ako, mas madali kapag may approval rights kayo and dispatching rights kasi mas maibibigay niyo yung gusto ng customer, nung inbound agent pa ako ang hirap hirap mag bigay ng mga parts sa customers... kaya medyo mahirap yung trabaho...
yes.. DELL went to an agreement with their Outsourced Partners. To protect the partnership, they adhere to the non-poaching policy. in terms of how much they get..again it depends on the experience and the current salary of the applicant.
the company is really demanding in terms of work.. compensation hmmm... can't say much. but for those eyeing DELL to be their future employer... i won't discourage you ... like in other companies...there are pros and cons...key is weigh your options, study the salary and compensation package .. think long term ... research on the environment and culture before you decide.