Jump to content


Photo

Customer Is Always Right!?


  • Please log in to reply
148 replies to this topic

#41 Reerenz

Reerenz

    Devirginized

  • (02) Sinless
  • PipPip
  • 16 posts

Posted 05 January 2006 - 01:14 PM

Why do customer complains?
1. If they do not satisfied the service you provide!

For the customer point of view:
1.Meaning thats right!

For the management point of view:
1. Settle down the problem by conversation/ interaction.
2. There is a room for improvement to succed business.

Remember we are all customers!!! :)


Note: Put yourself in the shoes of a customer what can you say? :cool:

#42 Southern King

Southern King

    Looker

  • (04) Casual
  • PipPipPipPipPip
  • 115 posts
  • Location:Forbes Park Makati

Posted 05 January 2006 - 09:25 PM

sometimes

#43 binoyski71

binoyski71

    To infinity & beyond!!!

  • (07) Avid Member
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 1519 posts
  • Location:Manila, Philippines

Posted 05 January 2006 - 10:20 PM

Why do customer complains?
1. If they do not satisfied the service you provide!

For the customer point of view:
1.Meaning thats right!

For the management point of view:
1. Settle down the problem by conversation/ interaction.
2. There is a room for improvement to succed business.

Remember we are all customers!!! :)
Note: Put yourself in the shoes of a customer what can you say? :cool:



:unsure: :unsure: :unsure:

#44 AlexandraŽ

AlexandraŽ

    Seducer

  • (07) Avid Member
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 2915 posts
  • Location:Makati City
  • Interests:Medical Books, Trance/Club Sounds, Sweets, Cold Coffee, Cute Accessories, Sunglasses, Ginger Ale,

Posted 05 January 2006 - 11:13 PM

Yes, this saying is correct, if you are in working with Clients and Customer Relations Department. :upside:

<{POST_SNAPBACK}>



i agree with you...whether they are right or wrong...

#45 DJTranz

DJTranz

    Philanderer

  • (09) Manic Poster
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 3741 posts

Posted 04 February 2006 - 02:10 AM

ummmm...........

i still prefer "CUSTOMERS MUST ALWAYS BE TREATED RiGHT"

and not that "they are always right"

#46 papable

papable

    Tease

  • (05) Regular
  • PipPipPipPipPipPipPipPipPipPip
  • 639 posts
  • Location:USA

Posted 04 February 2006 - 03:07 AM

Within reason, yes

#47 goddessofperpetualdeliciousness

goddessofperpetualdeliciousness

    16 to eternity

  • (05) Regular
  • PipPipPipPipPipPipPipPipPipPip
  • 612 posts
  • Gender:Female
  • Location:makati city
  • Interests:...waiting for the other shoe to drop...lullabies...sleep...toffeenut latte...hugs...cuddles... Sundays

Posted 04 February 2006 - 08:13 AM

ummmm...........

i still prefer "CUSTOMERS MUST ALWAYS BE TREATED RiGHT"

and not that "they are always right"

<{POST_SNAPBACK}>


i think that would be the better way of saying that. in customer service, it's not what you say but HOW you say it.
because they think that we think that they are always right, they also have the tendency to abuse. they maybe kings but they are not always right. :hypocritesmiley:

#48 NightMarket

NightMarket

    Chaser

  • (03) Newbie
  • PipPipPipPip
  • 63 posts

Posted 04 February 2006 - 08:13 PM

Generally true but every rule has an exception!

#49 kiko machine

kiko machine

    Ero-Sennin

  • (05) Regular
  • PipPipPipPipPipPipPipPipPipPipPip
  • 734 posts
  • Interests:Kumain at Matulog

Posted 04 February 2006 - 08:20 PM

someone told me that

Customers are not always ryt
But they deserve to be treated ryt....

#50 PageDown

PageDown

    Looker

  • (04) Casual
  • PipPipPipPipPip
  • 122 posts

Posted 04 February 2006 - 10:19 PM

I remembered when I took the exam here sa company namin. An essay was also given as part of the qualifyng eam. The question:
The customers are always right. Why?

I immeidately wrote the essay and I wrote, "The customers areNOT always right. What if they are doing WRONG?"

Etc... etc... etc...

#51 chaotix

chaotix

    bite me!

  • (06) Chronic Poster
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 1277 posts

Posted 05 February 2006 - 09:02 PM

i think that would be the better way of saying that. in customer service, it's not what you say but HOW you say it.
because they think that we think that they are always right, they also have the tendency to abuse. they maybe kings but they are not always right.  :hypocritesmiley:

<{POST_SNAPBACK}>


after almost 20 years in a service industry, you are quite right, customers have a tendency to abuse. just take a look at a crowded jollibee or macdonalds outlet and see what kind of abuse the service crew put up with. on the other hand, 90% of my clients are very understanding and cooperative. so i guess that more than makes up for dealing with the a******s.

chaotix

#52 Lady_Snake

Lady_Snake

    Cutie

  • (05) Regular
  • PipPipPipPipPipPip
  • 242 posts
  • Interests:Japanese Anime, theater arts, oil painting, singing, video games, dressing up, wanna be sporty (key words there are &quot;wanna be&quot;)

Posted 05 February 2006 - 10:13 PM

they are not always right.. but you make it seem that they are.. and let them know their part in the mess too!

There is a way to say things so that people won't get offended...

#53 thrall

thrall

    Wooer

  • (05) Regular
  • PipPipPipPipPipPipPipPipPip
  • 542 posts

Posted 06 February 2006 - 07:57 AM

they're not always right of course. But just make them feel right.

#54 chaotix

chaotix

    bite me!

  • (06) Chronic Poster
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 1277 posts

Posted 07 February 2006 - 01:40 AM

they're not always right of course.  But just make them feel right.

<{POST_SNAPBACK}>


easier said than done :)

#55 thrall

thrall

    Wooer

  • (05) Regular
  • PipPipPipPipPipPipPipPipPip
  • 542 posts

Posted 07 February 2006 - 07:52 AM

well no choice unless gusto mo mawala cliente mo o customer....

#56 gr82d8

gr82d8

    pessimist + introvert is not equal to pervert

  • (05) Regular
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 1109 posts
  • Location:Q.C.
  • Interests:Ultima Online, Fallout and other RPGs, computer hardware, reading books, watching movies, eating, sleeping, giving and receiving a massage.

Posted 07 February 2006 - 08:25 AM

No they are not but you have to pretend that they are... parang yung nasa movie na waiting. :sick:

#57 thrall

thrall

    Wooer

  • (05) Regular
  • PipPipPipPipPipPipPipPipPip
  • 542 posts

Posted 07 February 2006 - 11:06 AM

No they are not but you have to pretend that they are... parang yung nasa movie na waiting.  :sick:

<{POST_SNAPBACK}>

Mismo

#58 xhalaguena

xhalaguena

    giniginaw ka ba?

  • (05) Regular
  • PipPipPipPipPipPip
  • 264 posts
  • Location:deep inside of you
  • Interests:Websites, Motorcycles, Cats &amp; Dogs

Posted 07 February 2006 - 07:18 PM

it totally depends...put yourself in the shoes of the customer...for we are all customers in this big wide world.

#59 wandering_mind

wandering_mind

    Looker

  • (04) Casual
  • PipPipPipPipPip
  • 125 posts
  • Location:tagaytay + laguna

Posted 16 April 2006 - 01:36 PM

Only within reason and if he/she is the 'paying type'

#60 likqyd

likqyd

    Looker

  • (04) Casual
  • PipPipPipPipPip
  • 127 posts

Posted 03 May 2006 - 12:03 PM

well i guess Im just looking for a place to get this thing off my chest....



About a couple of months ago I had my sister bring my Timex watch to one of there shops in Alabang for repair. After a couple of weeks I picked up the watch at there store and paid for all the nessesary fee's. At that time I was sorta happy with their service, the repairman was quite friendly and was showing off his work, telling me that with his ingenuity he actually saved me a couple of pesos and weeks of waiting.

So after about a week the watch was working prefectly but then I took the watch swimming! After about a minute of swimming the watch started to take in water!!!! So i tried to remove the watch but it was too late and eventually the LCD just started fluttering and eventually went dead. Now since i was at an outing i never really got pissed. Now before I had the watched repaired i wore that watch to every body of water the i got the chance to swim in and it never took in water. It even has a mark on the face saying that it was water proof to 50 Meters!

So when i got back to Manila i went straight to the shop and complain! When i got to speak to the manager and told her my problem, i was really surprised about her answer! She told me that there watches should only be used under running water! :blink: I was really dumb founded and i wanted to tell her that 'miss meron bang nakasulat na TANGA sa noo ko?' After further arguing with the manager she changed her statement and said something about repair policy that once a watch was repaired by them they can no longer guarantee that the watch will stay water proof. So they ask me if i was informed by this policy and i said no, I said my sister was the one who dropped off the watch. So i called up my sister and asked her if she was also informed of this policy but unfortunately she was not. You cant even find the policy written on the reciept!

To make a lllllllllooooooooooonnnggggg story short there are now asking me to pay for the watch that was damaged bec. of some fault on the part of their employee. :cool:




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users