Jump to content

Call Center Side Effects


Recommended Posts

Even if this is baseless, I believe or should I say, I have observed from my previous CC experience that promotions are not quantified based on your performance and knowledge.. its more of a 'who-you-know' thing... our American trainers before were very fair with promotions but now..their Filipino counterparts are doing their 'Filipino' thing.. that is why I RESIGNED...

 

:goatee:  :goatee:  :goatee:

 

 

Of course you will never know what goes on in the mind of the decision maker, as for me, I look at numbers and nothing else, I would not say this is baseless since I make decisions like these in my CC and to me, you either show me the numbers and be stuck where you are until you resign.

 

Yes filipinos have this thing about favoring people they know, I can also go into that but I'd probably ask for nothing short of your soul. :evil: . hehehe.

 

Which is why I would rather look at what is quantified, and favorable to the business or in simple terms, "whoever generates the most money in the best way possible". Thats what running a company is all about, everything else is secondary.

Link to comment
Here's some thoughts for you my friend..

 

I started as what people call an "answering machine" "human IVR" etc.. but I didn't get dissapointed though so here's what I am now.. just to encourage those agents who might be reading this :)

 

-I'm just in my late 20's and my salary is almost the same as my dad's, he's 54.

-I'm just 2 steps away from a director position.

-I have "worldclass" training under my belt. And the training doesn't stop.

-I'm getting tired of travelling to the US and and parts of the Phil.

-Skills that I have learned from this industry can match that of a director of a local multinational company.

 

-lastly, you get tired of shopping on paydays.. and this is with your own hard earned money.. hehe

 

What buknoy have posted are all true. That's how "we" laugh it off as our way of releasing stress. If we don't do that our lives will be boring as hell..

 

How much does a person earns approximately who's 2 steps away from a position as a director nowadays?

Link to comment

i started out as an agent. when i started in this industry, i really did not see myself lasting in it because i felt it was not really a career. i only gave myself 3 months. after almost 3 years, where am i now? still in the same industry. i found it very rewarding and fits my lifestyle exactly.

 

i had so many friends telling me to get out of the call center industry because they say i'm just wasting my time. minamaliit nila ang ang mga taga-call center. pero after 6 months in the industry, i saw how fast you can actually grow, career-wise. i know there is the "its-who-you-know" mentality but i think that's relative to the company. its all about your performance. if you applied for a call center and expect to be paid the salary you are expecting, you have to take calls. that is how the company profits, the amount of calls taken and how fast they are resolved. if you expect doing nothing, just get another job and be happy.

 

the people who i see succeding in this industry are the ones who really don't care if they take calls or not. if they were asked to take calls, in a heartbeat they will. just think of it, its the easiest job in the world. even if the caller is the crankiest person in the world, you can still take the call....they won't see what you are doing. just don't take anything personally. its a job so treat it like one. kahit na sabihin mo na, sumasagot lang ako ng calls....you still need to be professional about it right.

 

to my fellow Call Boys and Call Girls, more power to you all. right now, i'm a Team Manager and i've been through everything that you have. the higher you go the more pressure you will encounter. this industry is rewarding, its just how you make of it. kasi wala namang trabaho na madali kung meron at pareho sa sweldo ko ngayon, lilipat na agad ako. tiyaga lang mga kaibigan, para may nilaga. ayan nagutom tuloy ako :P

Link to comment

In any job, the higher you go, the more pressure there is, basically. I'm new to the call center (have yet to start training this Monday), but I know it is rewarding (well, any job is really, if you put yourself into it). Hopefully I'll see myself in the same position as those of you who have been there for a good while now.

Link to comment
i started out as an agent. when i started in this industry, i really did not see myself lasting in it because i felt it was not really a career. i only gave myself 3 months. after almost 3 years, where am i now? still in the same industry. i found it very rewarding and fits my lifestyle exactly.

 

i had so many friends telling me to get out of the call center industry because they say i'm just wasting my time. minamaliit nila ang ang mga taga-call center. pero after 6 months in the industry, i saw how fast you can actually grow, career-wise. i know there is the "its-who-you-know" mentality but i think that's relative to the company. its all about your performance. if you applied for a call center and expect to be paid the salary you are expecting, you have to  take calls. that is how the company profits, the amount of calls taken and how fast they are resolved. if you expect doing nothing, just get another job and be happy.

 

the people who i see succeding in this industry are the ones who really don't care if they take calls or not. if they were asked to take calls, in a heartbeat they will. just think of it, its the easiest job in the world. even if the caller is the crankiest person in the world, you can still take the call....they won't see what you are doing. just don't take anything personally. its a job so treat it like one. kahit na sabihin mo na, sumasagot lang ako ng calls....you still need to be professional about it right.

 

to my fellow Call Boys and Call Girls, more power to you all. right now, i'm a Team Manager and i've been through everything that you have. the higher you go the more pressure you will encounter. this industry is rewarding, its just how you make of it. kasi wala namang trabaho na madali kung meron at pareho sa sweldo ko ngayon, lilipat na agad ako. tiyaga lang mga kaibigan, para may nilaga. ayan nagutom tuloy ako :P

 

very well said... could have been my post word for word..... also my attitude before. ;)

Link to comment
i started out as an agent. when i started in this industry, i really did not see myself lasting in it because i felt it was not really a career. i only gave myself 3 months. after almost 3 years, where am i now? still in the same industry. i found it very rewarding and fits my lifestyle exactly.

 

i had so many friends telling me to get out of the call center industry because they say i'm just wasting my time. minamaliit nila ang ang mga taga-call center. pero after 6 months in the industry, i saw how fast you can actually grow, career-wise. i know there is the "its-who-you-know" mentality but i think that's relative to the company. its all about your performance. if you applied for a call center and expect to be paid the salary you are expecting, you have to  take calls. that is how the company profits, the amount of calls taken and how fast they are resolved. if you expect doing nothing, just get another job and be happy.

 

the people who i see succeding in this industry are the ones who really don't care if they take calls or not. if they were asked to take calls, in a heartbeat they will. just think of it, its the easiest job in the world. even if the caller is the crankiest person in the world, you can still take the call....they won't see what you are doing. just don't take anything personally. its a job so treat it like one. kahit na sabihin mo na, sumasagot lang ako ng calls....you still need to be professional about it right.

 

to my fellow Call Boys and Call Girls, more power to you all. right now, i'm a Team Manager and i've been through everything that you have. the higher you go the more pressure you will encounter. this industry is rewarding, its just how you make of it. kasi wala namang trabaho na madali kung meron at pareho sa sweldo ko ngayon, lilipat na agad ako. tiyaga lang mga kaibigan, para may nilaga. ayan nagutom tuloy ako :P

 

well said my friend.

Link to comment
what's there to envy? hmm....

we have a rather easy job that pays well

we are able to help customers

we can buy our own stuff

we can party anytime we want

we get to surf the net

we're always in an airconditioned environment

we don't feel "useless"

we earn as much as or more than a normal breadwinner

"girls" ....can't get any better than this? :upside:

 

*With the current state of our economy...we're just thankful that us "human answering machines" have a good paying moral job.

 

also i think you've been misinformed, not everyone who works in a call center takes calls. research on the meaning of this.......

*team leader

*I.D coordinator

*facilities manager

*quality evaluator/assurance

*I.T

*etc.........

 

I'm in my early 20's and i can buy whatever I want, save up for those expensive stuffs & what's my position? I'm just a level 2 product specialist who gets around 4 calls maximum in 1 day & gets to surf the internet 80% of my stay in the office............ and what is my target now? to be like nine"

 

mind me asking? what do you do for a living? <_<

 

kidyot - AuX PeTiKs MoDe!!! BiSyO Na To!!!! :mtc:  :headsetsmiley:

 

 

i hope u'll feel the same way a couple years from now when some MIT genius gets to invent a computer program which can answer calls just what ur doin right now.

 

ill hear from u when that happen....

Link to comment

i think the benefits, rewards or perks of this industry apply only to "agents" or people directly related to the business outsourcing process (ops mgrs, facilities mgrs, TLs, Program managers etc)....

 

what about the support groups? accounting & finance, HR, procurement people, administration, logistics?

 

do the people in these departments in a call center get the same compensation as you guys get? i doubt it.... :D

 

eg...accountants in an mfg MNC average 25-40 K...procurement people in semicon get 35K-60 K...etc, HR assistants in headhunters get better than their industry counterparts...

Edited by orionpax
Link to comment
i hope u'll feel the same way a couple years from now when some MIT genius gets to invent a computer program which can answer calls just what ur doin right now.

 

ill hear from u when that happen....

 

sure! ;) btw, how soon do you think can those MIT genius finish that kinda invention? or are they even inventing one? :upside: hmmm....... i'll bet japan will get to invent that first.... how old would I be when that time comes? i probably have my own business by then? could be a call center business....you'd never know. :P ei frnd you still haven't answered my question...... what industry are you in now? B)

 

kit(keepin touch) :headsetsmiley:

Link to comment
sure!  ;)  btw, how soon do you think can those MIT genius finish that kinda invention? or are they even inventing one? :upside:  hmmm....... i'll bet japan will get to invent that first.... how old would I be when that time comes? i probably have my own business by then? could be a call center business....you'd never know. :P ei frnd you still haven't answered my question...... what industry are you in now?  B) 

 

kit(keepin touch) <--- have not used this since early high school when making love letters was still a hobby of mine.... :headsetsmiley:

 

 

industry i'm in? why are u so curious? will your knowledge of my work make the lucrative industry of call center operation more attractive? Will disclosure of my "lowly" profession increase the pogi points of your seemingly perfect job?

 

Gezzzzussss!

Link to comment
industry i'm in?  why are u so curious?  will your knowledge of my work make the lucrative industry of call center operation more attractive? Will disclosure of my "lowly" profession increase the pogi points of your seemingly perfect job?

 

Gezzzzussss!

 

 

take it easy guys..

 

coolestboy - I agree, everything has it's own lifespan..

 

kidyot - relax my friend :) the only thing that matters is that regardless of the industry we're in proffesionalism and attitude towards work is the key recipe for growth ;)

Link to comment
i think the benefits, rewards or perks of this industry apply only to "agents" or people directly related to the business outsourcing process (ops mgrs, facilities mgrs, TLs, Program managers etc)....

 

what about the support groups? accounting & finance, HR, procurement people, administration, logistics?

 

do the people in these departments in a call center get the same compensation as you guys get? i doubt it.... :D

 

eg...accountants in an mfg MNC average 25-40 K...procurement people in semicon get 35K-60 K...etc, HR assistants in headhunters get better than their industry counterparts...

 

true. in operations for example, they can give away as much as US$200 bonus to TL's who reach a certain quota.. another is sales managers (usually outbound) they have perks that start from getting a monthly bonus of US$1000 to being given a brandnew vehicle of choice..

Link to comment

dudes easy lang, sa fight club nyo dalhin yan :D

 

anyways, what's there to envy?...Absolutely nothing, if you love your job then you need not be jealous with call center agents because they're being paid a lot just for answering the phone.

 

oh and by the way call center agents are not the highest paid professionals, so relax lang coolestboy :D

Link to comment

i've been sort of following this thread just because it's interesting.

 

i don't see anything wrong with being happy, proud, and contented with one's chosen job or profession. so to all you callboys and call girls out there, keep on track, and may things get even better for you. :cool:

 

at least some of you seem to have learned early on one of the important rules in finding a job: get the job that pays the most for the least amount of work

 

the importance of job satisfaction will come later, (alam ko kasi baka may kumontra...heheheheh) but keep in mind that high compensation and job satisfaction are not necessarily mutually exclusive.

Link to comment
i've been sort of following this thread just because it's interesting.

 

i don't see anything wrong with being happy, proud, and contented with one's chosen job or profession. so to all you callboys and call girls out there, keep on track, and may things get even better for you.  :cool:

 

at least some of you seem to have learned early on one of the important rules in finding a job: get the job that pays the most for the least amount of work

 

the importance of job satisfaction  will come later, (alam ko kasi baka may kumontra...heheheheh) but keep in mind that high compensation and job satisfaction are not necessarily mutually exclusive.

 

korek ka jan.... hehehe... "Get the job that pays the most for the least amount of work!" hehehe... with my current work.. i can wear my home clothes, play online at work, i don't have a time-in/out,i have a modest lifestyle, pay cash with my purchases...well im not bound to the credit card.. hehehe.. and most of all.. I have the authority to call the shots in the office.. well... its just pure luck I guess..

 

:cool: :cool: :cool:

Link to comment

theres nothing to envy about really...

 

if you plan your career in the way you want it to...then thats it...

if your happy with what industry you are and the pay is "well then enough" then its ok...

 

people have needs of self actualization on top of the basic money & things needs...

 

if you are contented with clerical work, with low pay..then its time to reinvent yourself to move up the ladder

 

if you think high pay with less work is enough...the options are there, shift careers, study, look at other "lucrative" jobs outside your present industry

 

if you want higher pay with number crunching, negotiations, and sheer talent and hard work....use your skills, talent, training and luck..hehehe

 

it is really up to you...it really depends on the skill set you possess and your goal (money? perks? position? recognition? job security?)

 

all jobs has its trade-offs...being in a call center does have great financial rewards...but it has its share of negatives in other areas....

Link to comment
industry i'm in?  why are u so curious?  will your knowledge of my work make the lucrative industry of call center operation more attractive? Will disclosure of my "lowly" profession increase the pogi points of your seemingly perfect job?

 

Gezzzzussss!

 

just my own 2 cents...

i work 4 a call center, been working my ass off in this damned office for the past 2 years...

 

i wouldn't call my job perfect, in fact there are days that i would hate it, that i have to virtually drag myself out of my room to go to work...

it's not an enviable job, mind you...

it's a bit rewarding though...

its actually those in the graphics and web design industry that i actually envy, or those in the creatives in the advertising business that i'd like...

 

where i work, in this line of work, would probably be one of the least rewarding offices...

yet i have lasted for two years simply because i love the people i work with, and i love where im working at...

 

unlike the ones from inbound cc's, i work in an outbound cc, and probably 60-70% of the people we call hate our guts...

imagine being cursed at at least five times a night...

you dont get that at a normal day job unless your boss is a total assh*le...

still, someones got to do this job...

 

not because were cca's mean we rack up pogi points...

when i started this job, i was actually thinking it was a lowly job, kc nakakabobo b...

pogi points, i think, is directly proportional to how much money you have...

society, in my opinion, measures a person's value by how much money he or she makes, first and foremost...

 

for those who hate the work we do, youve your own reasons and i respect your points of view...

 

i dont actually see myself getting growing old in this cc business, i mean i just wanna save up and set up my own business sumtym...

 

and as for MIT people or some nihonjin creating a machine that can answers people's concerns and for that matter sell products through the phone, i doubt they'll be able to do that in the near future...

they have to first duplicate human emotions in a machine, or at least teach computers the basics of human semantics...

 

la lng...

napakahabang two cents...

napansin ko lang n me konting debate sa thread, hehe... :D

peace!!!

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...