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Call Center Side Effects


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sorry kung off topic,

 

i have a friend who is looking for call center instructor/professor (muntinlupa area), can anyone hrelp me refer someone, thanks

 

what for if you don't mind me asking? tell your friend that most of the big centers have confidentiality agreements and also conflict of interest statements in their contracts..

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whats to envy with cc work?  dont u feel ur becoming human answering machines or human help commands?

 

Here's some thoughts for you my friend..

 

I started as what people call an "answering machine" "human IVR" etc.. but I didn't get dissapointed though so here's what I am now.. just to encourage those agents who might be reading this :)

 

-I'm just in my late 20's and my salary is almost the same as my dad's, he's 54.

-I'm just 2 steps away from a director position.

-I have "worldclass" training under my belt. And the training doesn't stop.

-I'm getting tired of travelling to the US and and parts of the Phil.

-Skills that I have learned from this industry can match that of a director of a local multinational company.

 

-lastly, you get tired of shopping on paydays.. and this is with your own hard earned money.. hehe

 

What buknoy have posted are all true. That's how "we" laugh it off as our way of releasing stress. If we don't do that our lives will be boring as hell..

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whats to envy with cc work?  dont u feel ur becoming human answering machines or human help commands?

 

what's there to envy? hmm....

we have a rather easy job that pays well

we are able to help customers

we can buy our own stuff

we can party anytime we want

we get to surf the net

we're always in an airconditioned environment

we don't feel "useless"

we earn as much as or more than a normal breadwinner

"girls" ....can't get any better than this? :upside:

 

*With the current state of our economy...we're just thankful that us "human answering machines" have a good paying moral job.

 

also i think you've been misinformed, not everyone who works in a call center takes calls. research on the meaning of this.......

*team leader

*I.D coordinator

*facilities manager

*quality evaluator/assurance

*I.T

*etc.........

 

I'm in my early 20's and i can buy whatever I want, save up for those expensive stuffs & what's my position? I'm just a level 2 product specialist who gets around 4 calls maximum in 1 day & gets to surf the internet 80% of my stay in the office............ and what is my target now? to be like nine"

 

mind me asking? what do you do for a living? <_<

 

kidyot - AuX PeTiKs MoDe!!! BiSyO Na To!!!! :mtc: :headsetsmiley:

Edited by kidyot214
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btw, an open invite for those working in a call center to drop by at our "tambayan"..........MTC Groups & Chapters -> call girls & call boys thread! vhin21 who already posted his insight here is one of the regulars there also..... see yah! also an open invitation...........we'll have an upcoming eb at the 20th somewhere in ortigas, probably EL PUEBLO or sidebar. SEE YAH!!! B) :upside:

 

kidyot - PeTiKs MoDe!!! BiSyO Na Toh!!!! :mtc:

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pareng chipmaker mas may pressure operations manager.ako nga team leader.bihira na akong umuwi sa bahay ko.pero rewards malaki suweldo

 

Just put i his way chipmaker, with the amount of money they pay you, it was as if hey have bought your time.

 

How I approach it is that I make it a point not to stay longer than I have too. I may sometimes stay for 12-15 hours a day but I'd take 3 days off after that. The beauty of a management position is that your main function is be answerble to everything that your client and the big boss asks about your ops.

 

It can take long hours or maybe not but if you can go home and be confident that you are on top of everything, then I dont see any reason why you should extend that long. Same goes for TLs like tantantinin....just my 2 cents :headsetsmiley:

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what's there to envy? hmm....

we have a rather easy job that pays well

we are able to help customers

we can buy our own stuff

we can party anytime we want

we get to surf the net

we're always in an airconditioned environment

we don't feel "useless"

we earn as much as or more than a normal breadwinner

"girls" ....can't get any better than this? :upside:

 

*With the current state of our economy...we're just thankful that us "human answering machines" have a good paying moral job.

 

also i think you've been misinformed, not everyone who works in a call center takes calls. research on the meaning of this.......

*team leader

*I.D coordinator

*facilities manager

*quality evaluator/assurance

*I.T

*etc.........

 

I'm in my early 20's and i can buy whatever I want, save up for those expensive stuffs & what's my position? I'm just a level 2 product specialist who gets around 4 calls maximum in 1 day & gets to surf the internet 80% of my stay in the office............ and what is my target now? to be like nine"

 

mind me asking? what do you do for a living? <_<

 

kidyot - AuX PeTiKs MoDe!!! BiSyO Na To!!!! :mtc:  :headsetsmiley:

 

Well said, but I think these guys have nothing againsts call centers, its common for people to criticize what they dont understand.

 

For those who are thinking of backing down on their applications, you may want to rethink that again. Because I dont see any way how you can get big rewards without making BIG sacrifices.

The one thing I agree with this industry is that people here get what they deserve (compensation-wise) for the work that they bring in. You think other industries compensate you well for the s**t you will get?

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call center :headsetsmiley: ... ds wud b my 1st job... almost 1 1/2 yrs nko sa company nmin... madaming ups & downs, laging may pressure pero masaya... madami kng mki2la2, madaming bagong experience @ madami kng matu3nan... d ka lng nman kasi magha2ndle ng calls every nyt e... madalas may mga team bldg activities, games, kainan (pizza party, etc.)... internet syempre! petiks lng ang work, pero 4 sure magi2ng satisfied ka sa salary... lalo na kng telemarketing, mas mahirap ang pressure, pero kng seller ka & malaki ang commission... npakasarap ng buhay! :D ...

 

malapit na nga pla annual merit ko... yahoo!!! tapos senority nman... d best! :D

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Well said, but I think these guys have nothing againsts call centers, its common for people to criticize what they dont understand.

 

For those who are thinking of backing down on their applications, you may want to rethink that again. Because I dont see any way how you can get big rewards without making BIG sacrifices.

The one thing I agree with this industry is that people here get what they deserve (compensation-wise) for the work that they bring in. You think other industries compensate you well for the s**t you will get?

 

well? siguro nga normal lang yun, medyo naging attitude ko nga rin yan dati eh? :cry: but when i entered the industry naintindihan ko na no matter what your job is, as long as it makes you feel useful & you enjoy it...that's what matters..... ;)

 

nine" -la yun, with our current economic situation... head of the families are even willing to settle for the minimum wage & a little more than that is much blessings for them already. a lot of 30-40's people would surely want to be in your shoes...... as for me? contented nmn ako sa ngaun since i'm only 24 & future is bright khet aUx PeTiKs lagi!!! BiSYo Na Toh!! :upside:

 

kidyot - :hypocritesmiley:

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question lang what are the benifits ng call center employee? may future ba yan in the sense na aangat ka?

 

It's up to the person on creating his "future" just like what xcholox has pointed out.

 

It's how someone carreer path's oneself that matters not the industry.

 

On the other hand, it's also good that a lot of people are hesistant in trying out working for a call center, this means less competition for those who are already in this line of business hehe..

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question lang what are the benifits ng call center employee? may future ba yan in the sense na aangat ka?

 

actually kahit anong field if you're motivated eh aangat ka talaga. as for your question naman eh OM's. Team Leaders, facility managers, Directors are enough proof since most of them started out also as "human answering machine or agents" ;) i mean their ages usually ranges form 24-50 years old so i think they we're able to accomplish something & me pinatunguhan sila ayt? but also meron din na hindi umaangat & it's because they simply refuse to or stubborn lang tlga sila........ B)

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question lang what are the benifits ng call center employee? may future ba yan in the sense na aangat ka?

 

 

If you ask me I'll say yes! Outsourcing business is big savings for big US companies. And it only makes sense for them to continue doing so as competition gets stiffer.

 

Aangat ba ako, I would say yes too, I'm as old as some fresh grads out there but I have almost 100 people under me. The best thing about Call Center promotions is that its very quantified, you get promoted based on your numbers (performance) not someones decision, so in essence you do control your fate.

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It's up to the person on creating his "future" just like what xcholox has pointed out.

 

It's how someone carreer path's oneself that matters not the industry.

 

On the other hand, it's also good that a lot of people are hesistant in trying out working for a call center, this means less competition for those who are already in this line of business hehe..

 

hehe, but there is always plenty to go around. Remember, CCs earn by th number of people they have on the phones :cool: so there is always room for someone who wants in. :headsetsmiley:

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hehe, but there is always plenty to go around. Remember, CCs earn by th number of people they have on the phones :cool:  so there is always room for someone who wants in. :headsetsmiley:

 

that's true my friend. can you believe how big this industry is in India? It's just unimaginable how big it can become here too. :headsetsmiley: I guess it's up to us to help it grow. B)

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If you ask me I'll say yes! Outsourcing business is big savings for big US companies. And it only makes sense for them to continue doing so as competition gets stiffer.

 

Aangat ba ako, I would say yes too, I'm as old as some fresh grads out there but I have almost 100 people under me. The best thing about Call Center promotions is that its very quantified, you get promoted based on your numbers (performance) not someones decision, so in essence you do control your fate.

 

Even if this is baseless, I believe or should I say, I have observed from my previous CC experience that promotions are not quantified based on your performance and knowledge.. its more of a 'who-you-know' thing... our American trainers before were very fair with promotions but now..their Filipino counterparts are doing their 'Filipino' thing.. that is why I RESIGNED...

 

:goatee: :goatee: :goatee:

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hey guys here in australia call centres are very rewarding esp for IT field, once i finished my Information Technology course IT jobs were so hard to find. I joined a call centre for a major communications company answering customer enquries etc , six months later i applied internal for a help desk position from there Im now as a Network System Analyst.

 

$75,000 a year....Hard work truly does pay off!!! :headsetsmiley:

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Even if this is baseless, I believe or should I say, I have observed from my previous CC experience that promotions are not quantified based on your performance and knowledge.. its more of a 'who-you-know' thing... our American trainers before were very fair with promotions but now..their Filipino counterparts are doing their 'Filipino' thing.. that is why I RESIGNED...

 

:goatee:  :goatee:  :goatee:

 

I think this "who-you-know" attitude goes for all industries. A prime example is our government..

 

Knowledge, skills and performance can never be beaten by this kind of attitude. Always remember my friend that the strong will always survive.

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