reviews The PLDT Complaint Thread

[soen]

pangit ng customer service nila

[darkmaster]

The worst service ever! Pag singilan updated sila, pag may problem na sa cable and wiring connection buwan ang bibilangan bago kanila puntahan. Talo din sa refund, non usuage doesn't mean malaki ibabawas nila sa bill. 3 months of no usuage wala pang 1 month worth of billing ang binawas sa succeding bills.

[freakazoid01]

ok ang internet nila. pero bagsak ang customer service.

[rushcontan]

SAKIT NG PLDT ANG CUSTOMER SERVICE!!!!

[manofculture]

Mag-ooffer ng ”free” upgrade sa napakabagal na internet nila tapos wala nang follow-up ever, pero pag singilan sobrang advanced magremind. 😡

Edited March 29, 2022 by manofculture
Added important detail

[casanova22]

Ads misleading, fastest they say... Fastest taking your money .... Internet really sucks

[shigeno goro]

Customer Service sucks!! Pero stable naman ung net.

[SAGITTARIAN]

Gud day pldt, pakilala po kau kung tatawag po kau, huwag po ung puro miscol tapos walang reply kung tinanong sino po sila, salamat po

[lee.vince_2]

Had PLDT Fiber plan before
it is ok and usable if it works for about 2 years, then the sad thing happen

there was major PLDT outage last 2021 and after that outage some sites are not accessible, intermittent connectivity is showing. and the funny thing is i got 10 different customer reference number with the same issue.

YES, I agree with everyone

PLDT is good when it works, however once everything goes wrong either after an outage, circuit cabinet is too old, wire problems, intermittent connection, you will feel that PLDT after service is 1 out of 5 stars

Some of the issues i think

no centralize customer service, they are contractors outsource by PLDT

support departments are not in sync with customer service department

veteran technicians and support is jumping ship to other service providers

 

Hopefully they listen to their customers feedback on all platforms because if not

one of the largest ISP provider of the Philippines, will have a hard time enrolling customers back

SMART subscribers are declining, landline consumer phones are declining except small businesses,

ISP consumers is declining too

 

one of the main advantage of PLDT is that they have broad towers across the provinces

so if you relocate, chances are you will be serviced by a subsidiary of PLDT

 

 

 

 

[jamesbalingit]

ang basura ng pldt fiber

pag umuulan .nawawala ang dialtone

beisit

sayang kita sa negosyo hindi maka tawag customer

 

pinalitan kasi ng copper wire kuno kuno

 

anyone else experiencing this

[Magdaleno Lucban]

Ten days na wala wifi at dial tone. 2 times nag follow up. Walang anyare. Pina terminate na lang namin ang pldt. Ngpa connect kami sa Converge. PLDT is MVP bulok.

[pokerface778888]

totoo to mahirap kumontak sa pldt pero pwede niyo chat sa twitter or fb

and ang alam ko may app siya 

[kimkisses]

Laging down ang PLDT

[lemoon]

Good in some areas, bad in some. In depends

[Dealdealers]

Still in the 70s

[courtesanhunter]

pagdating sa internet service madalas ang maintenance nila. hindi tulad sa iba na pang madaling araw ang usual na schedule ng maintenance o upgrade.

[Bvlgari00]

Our PLDT wifi always disconnect lalo na sa madaling araw, kahit na ilan beses na tinawag sa hotline nila. Puro sagot nagkaprob lang sa system then after a week balik nanaman sa dati. 

[Manofyourdream]

Disconnected agad pag lumagpas sa due date😅

[LancerEvoX]

On 11/22/2022 at 12:05 PM, courtesanhunter said:

pagdating sa internet service madalas ang maintenance nila. hindi tulad sa iba na pang madaling araw ang usual na schedule ng maintenance o upgrade.

Tapos panget pa customer service. Yung mga tech nila, hindi trained enough to handle issues raised by the customers. Power cycle lang ng router pinapagawa nila kahit nagawa na ni customer. 

[TooEzforEz]

Di pa din na resolve ung problem sa pldt internet namin. Yung issue naman kasi is congested sa QC ung pldt so tuwing peak hours around 7 pm to 11 pm, mataas ung latency and may request timeout. Di makapag laro sa ganitong oras. Di ata to maayos ng pldt and ang option nalang is to change ISP. 

[pannneeeast]

Unstable speed ni pldt

[Mehdi]

PLDT online customer service is the worst. Imagine using social media like Facebook and X as the only way to communicate with them. Seriously after ending a conversation and starting a new one next day basically means explaining everything to them all over again. Ever hear of back read or scroll up for more info? 

[fordBlue]

Apakabagal shis

[fordBlue]

Mahal lagi disco 

[Asus19]

rarely sira pero need mo ng customer service, automated bot na lang sasagot sa iyo.