Customer Is Always Right!?

[mc_darklight]

i dont think so... but they're always right.

[mhengh]

my problem with company's nowadays is that they now have "customer representatives" or "customer relations" or "24/7 tech support" which is full of whoever that only follow certain instructions to troubleshoot your problem.

This is good at least they know that there service does have a problem and they have prepared a sequence to determine the root cause.

But, I get pissed off with this so called "first line support" because even as they do their jobs - when your problem doesnt get resolved - you get passed to the next level... which doesn't act on your problem and keeps repeating what the "first level" support asks...

 

I try to ask for the manager/shift supervisor but then I realized that these guys dont know s@%t either...

 

Gone are the days when the manager attends to the complaints of the customer and ensures that the employee gets reprimanded for bad service...

Gone are the days when we get value for our money...

 

i agree...ganitong ganito ang PLDT DSL

[Kouji Kabuto]

May kasabihan nga sa family namin - to get any decent service usually kailangan magalit ka

[Jay185]

oo ako dito.. pero not all the time

[bonjit]

Of course!

 

No matter what. :hypocritesmiley:

[jaguar_18]

ang training samen is customer first always...so kung ung extra effort mo would make a customer happy, then why not do it. kung di siya nasatisfy, triple ang balik nun dahil baka ikuwento pa niya ung bad exp niya sa iba pang potential clients.

[Mamang Tahimik]

Depends on my mood. :evil:

[kryte69]

Generally, the customer is always right but the store manager can still check wether or not to give way to the demands of the customer.

[sampatsiaw]

ang natatandaan ko sa sinabi ng teacher ko dati is

Customers are not always right...

But what they have to say is important...

[mat#lab]

for me "customer has the right"

 

if u think of "customer is always right" its like ur giving away free stuff to the custmers...hehe

[airwaves]

sa fast food, pag sabi nila waiting time 5 minutes, 6 minutes na puede na angal

sa banks, pag mahaba pila, angal na

sa mga cell fone, marami naman talaga angal diyan

sa mga mpa, pag di ka satisfied angal din

psp, ma late lang puede na angal

sa airlines, dami puede angal

sa forwarding business, pag delay angal din

sa car dealers, pag di maayos, same thing

sa credit card, wag ka lang delay sa bayad, lahat puede angal

sa hotels, my belongings are missing

sa dsl provider, ang bagal ninyo

sa beer, return pag stale

pag yosi, cancer

call center, mas marami makaka sagot nito kay sa akin

real estate, condo, hehe always naman delay

pre-need, hehe, need i say more

hi tech gears, wtf wala pang 2 years gamit ko ito, useless na!

national and local government, hehe. lets leave it at that

next is retail, selling unfit milk for infants

then lastly, multinationals, wyeth, manufacturing/distributing infant milk not fit for consumption.

gasoline, sobra na mahal

 

ano pa ba top 50 corporate industry wala dito?

[airwaves]

sorry about that, industry ng top 50 companies pala

[airwaves]

meron pa pala

meralco, na koryente ako

pltd, hello

food, sorry my sister, ang mahal pa din ng mga instant noodle

water services, god damn it am a stockholder, talo pa rin

stockbrokers, hehe look 1 line above

 

pm me pls if i failed to list something, hehe

[ahleks_leklek]

yeah i think they are... ive been in the retail industry for more than 3 years now, kinda hard especially when u encounter those people na kala mo walang pinag aralan... good thing never pa naman nawala pasencya ko... dahil malas lang nila dahil nd ako takot mawalan ng trabaho!!! MAXIMUM TOLERANCE baga...hahaha

[troypogi]

it sucks, but yes they are... :grr:

[bastus1n]

For BPOs, it depends on the contract. The client wouldn't be right if they went against what is stated in the contract.

[kHaY3g4Rci4]

dati.. OO.... costumer's always right.. etc etc etc... bUt... come to think about it.. some people uses that phrase tipong costumer's higher than anyone... hay nakow... we're all equal nOh.... the problem is.. la akong paki kung costumer man siya o hinde.. basta hindi ako naagrabyado or walang naagrabyado... tahimik lang ako.... pero kung alam ko ng hindi na tama.. i dont care... ill do what i want and ill speak what i really wanna say.. ganon ako.. lang dapat tinatago or i dont have to be PLASTIK noh <_< kung hindi na bumalik ung costumer na un, i always believe.. pag may nawala.. may kapalit!!

Edited August 17, 2007 by kHaY3g4Rci4

[icymyk]

para samen tinitimbang yan. kung medyo me mali ang costumer, you have to explain na meron mali.

kung ayaw papigil, then seek for a third party... usually samen DTI since consumer products ang line namen.

 

bahala sila magdecide. mahirap kasi yung side na lang lagi ng customer ang naririnig

pano naman yung side namen diba? so mas maigi dun na lang magusap, bahala silang magpagod

pero kami, yun ang binabayaran samen kaya go on....

 

let's rock wahahahaha

[magnomedella]

not all the time

[chuker]

they're usually right, that's why we're there to cater to them. but when they're wrong, i would usually use the "yes-but" or the "yes-and" technique. all it takes is some patience and explanation. if they don't get it then, try explaining next time. rapport with them will save you if they're wrong.

[whip]

:thumbsdownsmiley: ang pinaka grabe e kung mag work sa mga SM branches, unang araw palang ng training sinasabi sa amin na customer is always right? i mean ok lang yung kaya lang minsan murahin ka na ng customer mo e harap harapan lang dahil lang sa simpling nahulog lang yung damit! grabe! ewan ko ba, masama pa puro contractual lang work dyan!!

[Google]

it is a basic marketing concept that the customer is always right. it is also a part of management concept, which is customer satisfaction.

 

the bad thing here is that some customers would tend to abuse this privilege.

[joss]

customer is always right, ok but customer always pays. You pay first before you become our customer hehehe.

the truth is kahit nagagalit sa akin ang customer ok lang mapag uusapan naman lahat eh ang nakapang hihinayang yung customer na mag walk out tapos di mo na ayos ang problema yun ang mag bibigay ng problema mag sasalita yun ng pangit sa likod mo masisira ang sales hehehe ganyan talaga ang buhay. Pasalamat nga tayo at may mga customer tayo...

[mark_pogi]

no. customers is not always right. :thumbsdownsmiley:

[Guest lustfortravel]

no. customers is not always right. :thumbsdownsmiley:

 

true. but remember, it is ultimately the customer that pays for our salaries.

 

i believe in giving the customer his money's worth ( or even more) in customer service but i also know when not to let myself be manipulated by abusive customers.

 

there are ways of being firm with them without them feeling that you are putting them down. a happy customer is a loyal customer.