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Customer Is Always Right!?


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#1 wWw.ExTraRiCe.CuM

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Posted 12 March 2005 - 07:41 AM

The customer is always right! : What can you say about this statement?

#2 Google

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Posted 14 March 2005 - 12:57 PM

i think it is one of the mantras in customer service and in doing business, but has been one of the most abused so far, that is by the customer....

#3 Jack_Hammer

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Posted 15 March 2005 - 03:26 AM

The customer is always right! : What can you say about this statement?

<{POST_SNAPBACK}>


I think it was Brian Tracy who said..."By no stretch of the imagination is the Customer Always Right...but he always has the RIGHT to be treated as a CUCTOMER".

#4 virus

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Posted 15 March 2005 - 10:52 AM

yep... oo ka lang ng oo sa kanila... :D

#5 styx189

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Posted 16 March 2005 - 11:59 AM

yes, up to a certain extent. if the customer is really wrong, then you need to be very diplomatic in pointing out their mistake.

#6 chances_f

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Posted 16 March 2005 - 03:34 PM

Wala ako sa business of satisfying customers, pero i think it's a basic tenet na the "customer is always right". Di naman siguro ibig sabihin nito na tama pa rin yung customer kahit sobrang mali naman talaga sha... But in such cases, ang dapat na lang isipin is, the "customer always has the right to complain".

Tama yung isang nag-post dun, some people tend to abuse the customer status, and the best way to deal with this is tactfully and diplomatically.

#7 tamago

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Posted 16 March 2005 - 03:43 PM

I picked up this dialogue from the movie "Mallrats"

Jason Lee: Haven't you heard of the phrase "the customer is always right?"

Ben Affleck: Well, the customer is always an assh*le!


#8 Killer5

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Posted 17 March 2005 - 01:02 PM

hindi totoo yan...

minsan nasa left ang kostyumer e

#9 Manticore

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Posted 18 March 2005 - 02:00 AM

I think the customer has every right to expect that service be rendered as promised. Failure to deliver would be the only point of contention. Anything beyond that should no longer be answerable by the company or its representative.

#10 freakish

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Posted 18 March 2005 - 04:32 AM

at some extent customers are always right, but sometimes they are misinformed regarding some services and the "fine prints" of business marketing....so when they are "actually" wrong in some points, it is best to give them the correct information as calmly as possible.

#11 Zangertotenflank

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Posted 18 March 2005 - 02:40 PM

" NO !!!!"

Filipino consumers are often uninformed, irresponsible .....
kawawa naman ang mga may business .. grabe ang mga Customer's na ipaglalaban ang kanilang mga karapatang mali ...
kasi hindi pala nila alam ang batas...
malimit ... pinagaawayan ang " no return no exchange policy "
hindi kc alam ng mga consumers ang exemptions ....

hindi nila alam .. they often invoke the consumer act ... not knowing that the consumer act does not only protect the rights of the consumers but the retailers and the businessmen as well ....]

..... Irresponsible consumers .......no place in the business world..... :grr: :grr:

#12 deejay4

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Posted 26 April 2005 - 01:40 AM

customer is not always right...

#13 dyakhardy

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Posted 28 April 2005 - 01:56 PM

I'm with the telecoms industry and service is what we do...

The answer is YES!

#14 red_kfb

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Posted 30 April 2005 - 02:10 AM

nope.

#15 popper

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Posted 01 May 2005 - 07:59 PM

Only if you want to stay in business ...

#16 Guest_Leviticus_*

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Posted 04 May 2005 - 06:44 AM

It all boils down to the quality of service rendered by the business. Kung pangit ang service and quality in anything expect na the customer will always be right [in pointing out your mistakes]. Just be open-minded when dealing with the customer and try to put yourself in the situation from the customer's point of view. Madali lang naman makipagusap eh if you have the sense to be tactful.

Kung ikaw naman na customer service guy ay wala nang ginawa kundi sabihin ang "hindi" or "not my department" sino ba naman ang hindi magagalit na customer sa iyo?

Maraming beses na ako rin na uminit ang ulo ko sa mga businesses kasi pinagpapasahan lang ako when it comes to their execution of business. There is nothing more maddening than being given the "run-around".

#17 Guest_Dobermaxx_*

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Posted 04 May 2005 - 06:50 AM

The trick is to let the customer think that they're right even though they are totally wrong. :goatee:

#18 nudecrocodile

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Posted 04 May 2005 - 11:41 PM

Customer is not always right but has rights...

#19 nudecrocodile

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Posted 04 May 2005 - 11:42 PM

Attached File  dragon.jpg   24.18KB   0 downloadsCustomer is not always right but has rights...

#20 ELmokong

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Posted 07 May 2005 - 07:59 AM

in terms of what they want.. probably they are right.. but there are certain rules the service person is bound to follow... the service needs to be fair for both sides.. not just the customers.




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